[rt-users] Email Notification

[Steve Poirier]

Hello, i don't know for RT1, but in RT2, you can set a rule like this:
OnTransaction NotifyOwner Transaction

With this rule, owner of the ticket receive a mail update everytime there is
a
transaction on the ticket (re-opened, closed etc..)

__
Steve Poirier
Inet Technologies Inc.
http://www.inet-technologies.com


----- Original Message -----
From: <todd.glasgow at rlxtechnologies.com>
To: <rt-users at lists.fsck.com>
Cc: <rt-devel at lists.fsck.com>
Sent: August 6, 2001 09:21
Subject: [rt-users] Email Notification


> We are running RT 1.07 with a mysql backend & sendmail.  I am very limited
> in my knowledge, so please forgive any obvious ignorance.  When a client
> replies to a tkt, it updates RT just fine; however, is there a way to
notify
> the person assigned to that ticket.  We have found several times that
> clients have responded, but their response was overlooked for hours,
> sometimes days because the individual assigned to the ticket never
received
> a notification of any sort.  Has anybody found a way to incorporate this
> type of notification? We are not able to monitor RT 7X24, so this is an
> issue of great concern.
>
> Todd Glasgow
>
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