[rt-users] unable to sendemail from RT

[Darrell Hyde]

I've used RT1 and had no problem, but for the life  of me I can't get RT2
to send email on its own. The queue recieves email I send to it (from
several different addresses) so that works, but auto-replies are never
sent. Also when I reply to tickets from within RT, the email never goes
anywhere.

Now here's the weird part...if I pipe an email on the command line to
rt-mailgate (as both root & non-root users), rt recieves it fine and the
auto-reply is sent as it should be per the Scrip I have set up. But then
if I go into the web interface and reply to that ticket it goes nowhere.

I did some snooping around in my mail logs, and the only difference I can
find between the two transactions is this:

When I submit I ticket in the normal fashion via email, this turns up...

Aug  6 09:39:37 moose sendmail[1165]: f76Ddb201165: from=daemon, size=596,
class=0, nrcpts=0, msgid=<200108061339.f76Ddb201165 at moose.magpage.com>,
relay=daemon at localhost

And when I submit a ticket by piping text to rt-mailgate as user
nobody (i.e. cat file |/usr/local/rt2/bin...etc) I get this...

Aug  6 09:45:49 moose sendmail[1208]: f76DjnW01208: from=nobody, size=553,
class=-60, nrcpts=1, msgid=<rt-41-52.14.4766224827617 at Magpage>,
relay=nobody at localhost

So it looks as though the auto-reply is being sent but its being sent with
no recipients. Any ideas anyone? FYI, I'm running FreeBSD 4.3-STABLE.

Thanks :)