[rt-users] Incoming email to RT

[Olafur Osvaldsson]

Here is a simple patch, it works but I didn't put in a way to disable it...
This is enaugh for me at this point and I don't have time to do more but I will
write more code to this if I need it later.  :)

				Oli


*** rt-mailgate.orig    Tue Aug 14 13:37:20 2001
--- rt-mailgate Tue Aug 14 11:14:50 2001
***************
*** 92,97 ****
--- 92,105 ----
  # Get the ticket ID
  $TicketId = ParseTicketId($Subject);
  
+ if (!$TicketId) {
+     my $InReplyTo =  $head->get('In-Reply-To') || undef;
+ 
+     if ($InReplyTo) {
+       ($TicketId) = ($InReplyTo =~ /<rt-(\d+)-?.*\@$RT::rtname>;/);
+     }
+ }
+ 
  #Set up a queue object
  my $QueueObj = RT::Queue->new($CurrentUser);
  $QueueObj->Load($Queue);


On Tue, 14 Aug 2001, Jesse wrote:

> And on top of that, RT actually keeps track of message IDs in the database.
> It wouldn't be that hard to pull off.  Though you would run into issues with
> users who reply and cut out all the content and the ticket id in an attempt to
> create a new ticket (It happens more often than you'd think).  I'd look
> at a patch if you put it together.
> 
>         -j
> 
> 
> On Tue, Aug 14, 2001 at 02:25:00AM +0000, Olafur Osvaldsson wrote:
> > When a reply is made from RT it makes a MessageId wich consists of a few things:
> > 
> > Message-Id: <rt-2-24.15.2142123878002 at ISNIC> 
> > 
> > If I remember correctly it allways starts with "rt-", following with the ticket
> > number, a transaction ID and a random number, then the @ sign and ends with
> > $rtname
> > 
> > So when a mail client puts a "In-Reply-To: <rt-2-24.15.2142123878002 at ISNIC>" in
> > the header of the message, RT should know it is for ticket number 2, right?
> > 
> > 				Oli
> > 
> > On Mon, 13 Aug 2001, Steve Poirier wrote:
> > 
> > > How would you determine to wich ticket # the reply belong if the person
> > > corresponded with you more than once.
> > > __
> > > Steve Poirier
> > > Directeur développement / Projet Manager
> > > Inet Technologies Inc.
> > > 
> > > 
> > > 
> > > ----- Original Message -----
> > > From: "Olafur Osvaldsson" <oli at isnic.is>
> > > To: <rt-users at lists.fsck.com>
> > > Sent: August 13, 2001 21:00
> > > Subject: [rt-users] Incoming email to RT
> > > 
> > > 
> > > > Hi,
> > > > Would it not be possible to make the email parser read the "In-Reply-To:"
> > > and
> > > > use that to put a reply in the correct place if that matches but the
> > > ticket
> > > > number in the subject is missing?
> > > >
> > > > Oli
> > > >
> > > > --
> > > > Olafur Osvaldsson
> > > > Systems Administrator
> > > > Internet Iceland inc.
> > > > Tel:   +354 525-5291
> > > > Email: oli at isnic.is
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > 
> > -- 
> > Olafur Osvaldsson
> > Systems Administrator
> > Internet Iceland inc.
> > Tel:   +354 525-5291
> > Email: oli at isnic.is
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
> This is scary.  I'm imagining tracerouting you and seeing links like "Route
> 84" and "Route 9, Exit 14".  Obviously, this is illness induced. 
> 								--Cana McCoy

-- 
Olafur Osvaldsson
Systems Administrator
Internet Iceland inc.
Tel:   +354 525-5291
Email: oli at isnic.is