[rt-users] Tried to upgrade

Jesse jesse at fsck.com
Wed Aug 15 15:24:36 EDT 2001 

I think the instructions are pretty clear.  If they're not, I'd welcome
a recommendation about how to clarify them.

You quote section 5.1 of the install procedure below.
Section 4, which came immediately before it cautions you to check the dependencies.  RT 2.0.4 needs FreezeThaw.  Testdeps checks for it.


On Wed, Aug 15, 2001 at 12:22:17PM -0700, Split infinity Tech Support wrote:
> 
> Actually, yes I did, I ended up fixing it by backing up my database,
> removing rt completely then installing 2.0.4 and restoring the database.
> The only instructions in the documents section of your web page say:
> 
>  As root, type:
> 
> make upgrade
> 
> replace "make" with the local name for Make, if you need to. This will
> build new RT wrappers, config files and libraries without overwriting your
> RT database. WARNING: Note that this will clobber your configuration file!
> The old config will be saved as config.old, but back it up anyway!
> 
> 
> That's it, there's no mention of dependancies or restarting apache. I
> checked the deps and restarted the whole machine in an attempt to get it
> working.
> 
> Jason
> 
> > 
> > You didn't follow the upgrade procedure that has you check dependencies
> > OR
> > you didn't properly stop and start apache after an upgrade.
> > 
> > 
> > On Wed, Aug 15, 2001 at 09:56:36AM -0700, Split infinity Tech Support
> > wrote:
> > > 
> > > And when I do a search, I get the following.
> > > 
> > > What am I missing????
> > > 
> > > Jason
> > > 
> > > 
> > > 
> > > System error
> > > 
> > > while serving tracker.splitinfinity.net /Search/Listing.html
> > > error while executing /autohandler [standard]:
> > > Can't locate object method "FreezeLimits" via package "RT::Tickets" at
> > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126, <GEN11>
> > line
> > > 259.
> > > 	HTML::Mason::Interp::__ANON__('Can\'t locate object method
> > "FreezeLimits"
> > > via package "RT::Tick...') called at
> > > /opt/rt2/WebRT/data/obj/STANDARD/Search/Listing.html line 126
> > > 
> > >
> >
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > '=',
> > > 'RowsPerPage', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 649
> > > 
> > >
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2,
> > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314
> > > 
> > >
> >
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > '=',
> > > 'RowsPerPage', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 649
> > > 
> > >
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > ...)
> > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 150
> > > 
> > >
> >
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus',
> > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)',
> > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 	require 0 called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149
> > > 	RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null
> > line 0
> > > 	require 0 called at /dev/null line 0
> > > 	HTML::Mason::Interp::__ANON__('Can\'t locate object method
> > "FreezeLimits"
> > > via package "RT::Tick...') called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
> > > 
> > >
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > 'HTML::Mason::Component::FileBased=HASH(0xdb5cdb8)', 'ValueOfQueue', 2,
> > > 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 314
> > > 
> > >
> >
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xd4f6748)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > '=',
> > > 'RowsPerPage', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 649
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 649
> > > 
> > >
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > ...)
> > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 150
> > > 
> > >
> >
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus',
> > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)',
> > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 	require 0 called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149
> > > 	RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null
> > line 0
> > > 	require 0 called at /dev/null line 0
> > > 	HTML::Mason::Interp::__ANON__('Can\'t locate object method
> > "FreezeLimits"
> > > via package "RT::Tick...') called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 660
> > > 
> > >
> >
> HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > 'HASH(0xdb2f6c8)', 'HTML::Mason::Component::FileBased=HASH(0xd4f6748)',
> > > 'ValueOfQueue', 2, 'ValueOfStatus', 'ARRAY(0xdb3051c)', 'StatusOp',
> > ...)
> > > called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 150
> > > 	require 0 called at
> > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> > > line 150
> > > 
> > >
> >
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)',
> > > '/Search/Listing.html', 'ValueOfQueue', 2, 'ValueOfStatus',
> > > 'ARRAY(0xdb3051c)', 'StatusOp', '=', ...) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 885
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)',
> > > 'HTML::Mason::Request::ApacheHandler=HASH(0xdba4d78)', undef) called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 	require 0 called at
> > > /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 556
> > > 
> > >
> >
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0xd4f1588)',
> > > 'Apache=SCALAR(0xd4f4c78)') called at /opt/rt2/bin/webmux.pl line 149
> > > 	RT::Mason::handler('Apache=SCALAR(0xd4f4c78)') called at /dev/null
> > line 0
> > > 	require 0 called at /dev/null line 0
> > > 
> > > backtrace: /autohandler [standard] <= /Search/Listing.html [standard]
> > > 
> > > 
> > > -- 
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> > > 
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > 
> > 
> > -- 
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> > 
> > They'll take my private key when they pry it from my cold dead fingers!
> > 
> -- 
> FREE Web Site Monitoring for ALL! 100% FREE!
> http://www.ServerRat.com/tag/
> Notifies you via: ICQ, AIM and EMAIL!
> 
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<lamont> I'm reasonably sure that at least two of the electric blue kangeroos
         I saw were real.

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