[rt-users] e-mail gateway

[Sheeri Kritzer]

So, I"m a bit slow in these matters.

Mail gateway stuff.  I understand when it says:

Add the following lines to /etc/aliases (or your local equivalent) :
rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
comment"
rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
correspond"

But does that set up the mail gateway so that I can send mail to an rt
user  (say, rt at tufts.edu) and open a ticket?  more importantly, how do I
set it up so that the mail doesn't get sent to the machine rt is on (ie,
the mail server is not on the same box) .... ?

Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
skritz01 at emerald.tufts.edu