[rt-users] Assigning priority on incoming tickets?

Andrei Gologan agologan at gmx.mis.de
Fri Aug 31 11:11:57 EDT 2001


>
> Right, but enhanced-mailgate seems to just be for creating new tickets,
> unless I'm missing something. I need my web-UI users to be able to
> tell me how serious their problem is so I know whether or not to
> send out a page.
>

How about you make an owner "urgent" the users can choose and Notify Owner
on creation ?

Andrei






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