[rt-users] Status change from open to open

[Greg Smythe]

Hello --

For some reason when a requestor mails in some correspondence to an open
ticket, I see an event "RT_System - Status changed from open to open" every
time.


Searching the list archives finds
http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html
<http://lists.fsck.com/pipermail/rt-users/2001-August/003649.html> , the
same problem, but there wasn't a resolution.

I'm running 2.0.8, mysql db on a rh 7.1. everything else works fine :)



TIA
-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident



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