[rt-users] [DOC] Using Mail::Audit with RT.

[Jesse Vincent]

Incredibly cool.   So you know, for mail to rt+queuename can also
get into the right queue with

rt: "|/opt/rt2/bin/rt-mailgate --queue-from-extension --action correspond"

as of 2.0.10, you' can send mail to ticket+<ticketid>@domain with this 
invocation:

ticket: "|/opt/rt2/bin/rt-mailgate --ticket-id-from-extension --action correspond"


But, well, mail audit is much more powerful ;)

On Mon, Dec 10, 2001 at 02:56:23PM -0500, Richard Soderberg wrote:
> I've just been shown a solution for using Mail::Audit to communicate
> with RT; with proper regexen, you could configure an RT mailgate through
> any mail daemon that supports a .forward file, without having access to
> or modifying the MTA configuration.  Yay Simon :)
> 
> if ($to =~ /rt\+(w+)@crystalflame.net/) { # mail to
> rt+queuename at crystalflame.net
> 	# is sent as correspondence into queuename
> 	$item->pipe("/opt/rt2/bin/rt-mailgate --queue $1 --action
> correspond");
> }
> 
> This is slighty modified from the original:
> 
> if ($to =~ /rt-(\w+)@simon-cozens.org/) { # It's for RT.
> 	$item->pipe("/opt/rt2/bin/rt-mailgate --queue $1 --action
> correspond");
> }
> 
> since my mail daemon parses 'rt+foo' as being destined for the user
> 'rt', by default (sendmail).
> 
> With a bit of tweaking of the above regex, I can send mail to
> rs+rt-tasks-correspond at crystalflame.net to add correspondence to the
> 'tasks' queue. for instance.
> 
> Just thought I'd share the info.
> 
> R.
> 
> ps. with the Vipul's Razor plugin (not quite released yet) Mail::Audit
> will happily block spam for you, resolving the RT-spam issue.  And I
> think there's other plugins as well.
> 
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