[rt-users] Re: Internal Server Error HTML Mason

[Feargal Reilly]

Sorry, prev reply sent from wrong account...

Make sure that the apache user has permission to write to /var/log/rt2
Chown it to nobody, or www-data, whoever apache runs as.

-fr.

On Fri, 14 Dec 2001 09:42:02 -0800
GWLeong at lbl.gov wrote:

> Hi,
> 
> Just to clarify things a bit.  The system seems only to have problem
> with the line:
> 
> PerlHandler RT::Mason 
> 
> - not the previous line of "SetHandler perl-script."
> 
> in the httpd.conf file.  It is the entry causing the Internal Servor
> Error.  
> 
> 
> Gary
> 
> 
> ----- Original Message -----
> From: <GWLeong at lbl.gov>
> Date: Thursday, December 13, 2001 4:43 pm
> Subject: Internal Server Error HTML Mason
> 
> > Hi,
> > 
> > I'm a new user. I just tried installing RT on RedHat Linux 7.2.  
> > 
> > I combed through all the documentation several times. From recompiling
> > Apache with mod_perl statically to installing all the necessary perl
> > modules manually and with CPAN, I was able to get "designated" 
> > completeinstall.  However, I ran into a couple of problems that 
> > some have been
> > noted in previous installations.  (the problems may be more to do with
> > configuration b/c the "install" may have been deemed successful) One
> > problem involved the Apache/DBI error of not being found by 
> > mod_perl in
> > @INC; I have since resolved that issue by installing the Apache::DBI
> > module through CPAN. 
> > 
> > The second problem which I am dealing at current is the Internal 
> > ServerError I am receiving when I go through the Web Browser.  I 
> > have done
> > some troubleshooting.  Apparently, the Web Brower gives me the HTML
> > coding under /rt2/Webrt/html diretory in text format when I comment 
> > outthe following line:
> > 
> > -----------------------------------------------------------
> > SetHandler perl-script
> > PerlHandler RT::Mason
> > 
> > -----------------------------------------------------------
> > 
> > It is just html text.  However, when uncomment these line (allowing it
> > to be read), I receive an the following error by Apache:
> > 
> > ---------------------------------------------------------
> > Internal Server Error
> > 
> > The server encountered an internal error or misconfiguration and was
> > unable to complete your request.
> > 
> > Please contact the server administrator, root at localhost and inform 
> > themof the time the error occurred, and anything you might have 
> > done that
> > may have caused the error.
> > 
> > More information about this error may be available in the server error
> > log.
> > --------------------------------------------------------------------
> > ---
> > So I suspect it may have something to do with the RT::Mason module,
> > though I'm uncertain.  I looked at the httpd error, and the only 
> > error I
> > have is :
> > 
> > ---------------------------------------------------------------
> > [Thu Dec 13 16:28:11 2001] [error] Can't write to
> > '/var/log/rt2/rt.log.3565.0': Permission denied at
> > /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch/File.pm line 68.
> > --------------------------------------------------------------
> > Any help would be appreciated.  I feel that I'm very close to getting
> > this ticketing system working.  
> > 
> > Gary
> > 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 


-- 
Feargal Reilly,                        | Communications House, 
Systems Administrator.                 | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/        | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.

PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB

-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 187 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011216/8c938df1/attachment.sig>