[rt-users] Templates (for different Queue) in RT 2 & main View / show not assigned owner

[Christian]

Hello,

Sorry that I post again ;-( ,
But unformtunately I got no reaction of my questions.

Could somebody give me a short information, please ... -> a "is NOT 
Possible" is enought, if there is no solution.

any idea?

Many thanks!
Christian Janssen

###################################
At 10:08 12.12.2001 +0100, Christian wrote:
>Hello
>
>1) RT Template (as in 1.0x)
>
>How could I create start Templates (for different Queue) in RT 2 during 
>create new ticket in content/"Describe the issue below" field?
>
>e.g.
>--
>General Info / Contact Info
>---------------------------
>NET Code: ----
>...
>
>Problem Description:
>--------------------
>...
>
>Affected:
>---------
>...
>
>Actions:
>--------
>...
>--
>
>
>2) Could I include an update template (reply) above the old text, 
>something like this:
>
>UPDATE:
>-------------
>
>  ....-- for new information --
>
>######################
> >General Info / Contact Info
> >---------------------------
> > ... old ...
> > ... old ...
>
>
>Sorry I checked the docu/RTMF but unfortunately I found nothing (imho the 
>docu for 1.0x is more detailed).
>
>By the way we use now 1.0x about 1 year and want to switch over in  RT2.
>Really -- Great Software -- thank you very much !!!!
>
>Christian
>
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users

###################################
At 10:14 12.12.2001 +0100, Christian wrote:
>Hello
>
>1) in view of Start page / main page:
>
>Is there a possibility to show also e.g.
>
>III) 25 highest priority tickets nobody own...  [but in groups assigned to 
>user]
>
>additional to
>I) 25 highest priority tickets I own...
>II) 25 highest priority tickets I requested...
>
>
>thx and greetings
>Christian
>
>
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>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users