[rt-users] Strange looping

[Jesse]

Hrm. that doesn't sound right. The logic in rt-mailgate shouldn't do that.
Can you send me a full copy of one of their autoreplies privately?

        -j


On Tue, Jan 09, 2001 at 02:00:06PM -0700, Wozz wrote:
> Greetings,
> 
>   I'm running 1.0.6 with qmail on a Solaris 2.6 box.  We've run into a
>   strange looping problem.  It appears to have been initiated because the
>   auto-responder on the other end isn't setting its Precedence to Bulk, so
>   its not entirely an RT problem.  However, whats strange is, they sent the
>   inital message to a queue with an auto-reply.  We auto-replied, and they
>   auto-replied back.  Their autoreply had a subject that looked like this:
> 
>   Subject: [ FAB979071690914 ] [HSA-ISG #8899] (incoming-abuse) Forwarded
>   abuse complaint
> 
>   Now, for whatever reason, even though the HSA-ISG tag was in there (our rt
>   systems tag) we sent another auto-reply out.  The only thing I could figure
>   was that the initial set of brackets around their tag ([ FAB979071690914 ])
>   was confusing RT.  However, when I tried to reproduce this myself, I
>   couldn't get rt to sent me a second auto-reply.  So, basically, we ended up
>   with one ticket with 500 or so of their auto-reply messages in it.  Now,
>   granted, if they'd set their precedence right, this shouldn't have
>   happenned, but I'm curious as to why we continued sending out auto-replies
>   when the HSA-ISG tag should have just dumped the message into the ticket
>   with no reply.  Any ideas?  
> 
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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