[rt-users] Multiple e-mails

[Jesse]

On Fri, Jul 20, 2001 at 01:22:32AM -0400, Damian Gerow wrote:
> The messages seem to be carbon copies.  The only thing that I can think 
> of is that they guy wound up responding from a different e-mail address 
> the second time, and the two tickets were merged -- though the copies 
> both go to the same address. 

Take a look at the ticket. it should tell you these things ;)

> Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D: 
> message-id=<rt-3-142.9.99553314021135 at Ticket>
> 
> and
> 
> Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291: 
> message-id=<rt-22-152.6.93878544475368 at Ticket>
> 
> as the closest matching entries that correspond with the times of the 
> entries in RT.

That _sounds_ like someone hit reload on their browser and resubmitted
the ticket update.

> 
> Is it consistantly repeatable?  It's happened twice that I've been told, 
> but it's not consistant.  I'll keep my eye on it tomorrow, and see if I 
> can get any more details.
> 
> --On Friday, July 20, 2001 12:23 am -0400 Jesse <jesse at fsck.com> wrote:
> 
> > What do your sendmail logs show? Is this odd behavior consistently
> > repeatable? Do the messages themselves give any clue about how they
> > were sent?  Does the ticket list the requestor twice?
> >
> >         -j
> >
> >
> > On Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
> >> There's no scrips in global.
> >>
> >> The queue Support has the following scrips:
> >>
> >> OnCreate NotifyAdminCcs with template AdminCorrespondance
> >> OnCorrespond NotifyRequestors with template Correspondance
> >> OnComment NotifyAdminCcsasComment with template AdminComment
> >> OnCorrespond NotifyOwner with template Correspondance
> >> OnCreate AutoreplyToRequestors with template support-autoreply
> >>
> >> --On Thursday, July 19, 2001 10:24 pm -0400 Jesse <jesse at fsck.com>
> >> wrote:
> >>
> >> > Exactly which scrips do you have set up for that queue and
> >> > for 'global'?
> >> >
> >> >         -j
> >> >
> >> >
> >> > On Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
> >> >> We had a slightly irate user complain about some things today (via
> >> >> e-mail) -- he was the "test subject" so-to-speak, as we had just put
> >> >> the  RT system online before he e-mailed in his support request.
> >> >> Anyway,  various e-mails are sent out multiple times.  It's always
> >> >> correspondance  _from_ a member of the queue which it occurs on, but
> >> >> it didn't make him  very happy.  Has anyone else come across this?
> >> >>
> >> >> Sadly, this is enough to force RT offline until I figure out what's
> >> >> going  on...
> >> >>
> >> >> _______________________________________________
> >> >> rt-users mailing list
> >> >> rt-users at lists.fsck.com
> >> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >> >>
> >> >
> >> > --
> >> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> >> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >> >
> >> > Any e-mail sent to the SLA will immediately become the intellectual
> >> > property of the SLA and the author of said message will enter into a
> >> > period of indentured servitude which will last for a period of time
> >> > no less than seven years.
> >> >
> >> >
> >>
> >>
> >>
> >> _______________________________________________
> >> rt-users mailing list
> >> rt-users at lists.fsck.com
> >> http://lists.fsck.com/mailman/listinfo/rt-users
> >>
> >
> > --
> > jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> > 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> >
> > <Dr_Memory> the point is that words were exchanged.  neurolinguistic
> > programming will do the rest.  they should be showing up at my house
> > any day now.
> >
> >
> 
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

<Dr_Memory> the point is that words were exchanged.  neurolinguistic
programming will do the rest.  they should be showing up at my house
any day now.