[rt-users] Problems with autoresponders

Jesse jesse at fsck.com
Sun Mar 4 17:33:35 EST 2001


That's just no good. Do these autoresponder messages have _any_
notation that they're from autroresponders? (Such as a precedence: bulk)
header?    Also, what version of RT are you running, exactly? 'latest' 
can be interpreted many different ways by many different folks.

        -j

On Sun, Mar 04, 2001 at 04:06:26PM +0100, Hansjoerg Posch wrote:
> 
> Hello!
> 
> We are using the latest version of RT and now we have the problem that 
> sometimes overnight 4000 to 10000 requests are created by 
> autoresponders, mainly by GMX. That means that f.e. a GMX user sends 
> an email at 10 pm to our queue and the RT replies with the standard 
> answer and the ticket ID. The autoresponder of the user answers with 
> the standard text and RT replies with the standard answer and a new 
> ticket ID ...
> 
> This is a very serious problem because approximatly all 20 to 30 hours 
> I have to stop the request tracker, remove all the dummy entries form 
> the database and restart the request tracker.
> 
> Are there any known ways to handle such a everyday problem?
> 
> 
> Best regards,
> 
> Hansjoerg Posch
> 
> _______________________________________________
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> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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