[rt-users] Problem with rt 1.3.47 and rt-mailgate

D. Joe Anderson deejoe at iastate.edu
Mon Mar 5 11:45:47 EST 2001


On Mon, 5 Mar 2001, Joakim Adolfsson wrote:

> But I want to use this ticket system for our support department and make
> it possible for our users to send emails to us, get a ticketnumber and be
> updated on the ticket status etc. But when a user who is not registered as
> a user in Rt tries to send an email to the ticket system the user gets a
> mail back with the content (Ticket creation faild". 

Have you selected this option?

Access Control

   [X] Allow non-members to create requests


You mention below setting other options, but not this one.

--Joe

> And in my RT log files
> I find the following lines:
> 
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
> Queue set to general
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
> Action set to correspond
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
> Creating attachement temp dir
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
> Now reading the message from stdin
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Checking for mail loops
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Done checking for mail loops
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Subject is RTTEST
> Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 172, <STDIN> line 20.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Ticket id is 
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Now creating a new ticket
> Argument "Permission Denied" isn't numeric in numeric ne (!=) at /usr/local/rt2/lib/RT/Ticket.pm line 91, <STDIN> line 20.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> RT::Ticket=HASH(0x87aafdc) tried to load a bogus ticket: 0
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Now adding watchers. Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Now adding a watcher: Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> RT::Transaction->Create couldn't, as you didn't specify a ticket idUse of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Ticket.pm line 300, <STDIN> line 20.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Ticket couldn't be created: Use of uninitialized value in numeric eq (==) at /usr/local/rt2/lib/RT/Interface/Email.pm line 201, <STDIN> line 20.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23, <STDIN> line 20.
> Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 419, <STDIN> line 20.
> Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
> Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
> Use of uninitialized value in concatenation (.) at /usr/local/rt2/lib/RT/Interface/Email.pm line 211.
> Use of uninitialized value in join at /usr/lib/perl5/site_perl/5.6.0/Log/Dispatch.pm line 23.
> Create failed:  /  /  
> 
> External users cannot send emails to the ticket system. I have tried to
> check the "create tickets" and "replyontickets" boxes in both everone and
> requestor-groups.
> 
> Please help =)
> 
> -- 
> Greetings!
> 
> __________________________________________________________________________
> Joakim Adolfsson  Phone: +46 (0)8 59828125  EMail: jocke at sightcon.se
> Systems engineer       : +46 (0)70 7713100  Web  : http://www.sightcon.se
> SightCon HB	  Fax  : +46 (0)70 7113100  ICQ# : 14239842
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 
> 

___________________________________________________________________________
D. Joe Anderson, Ph.D             Computing Support for Botany, ZG, & BBMB.
  botsupport at iastate.edu | zgsupport at iastate.edu | bbsupport at iastate.edu
   1210 MBB, ISU, Ames, IA 5001   http://molebio.iastate.edu/support
  bcbsupport at iastate.edu .............. http://www.bcb.iastate.edu/bcblab






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