[rt-users] Newbe, root getting copied on communications

[Oved Ben-Aroya]

I guess by "web interface" Christian meant not only opening a problem
request but also checking the state of already sent requests.

One can create "public" user(s) with only a display privilege on a queue.
This however can be a privacy issue, as such public users can see all
the tickets, not just their own.

Our firewall team would like to restrict the ability to open a ticket
to a certain group (department liasons).  Having another type of user -
one that can open tickets and display only her tickes - is probably
best.  Seems that it will only be in version 2 :-(

 

On Tue, Mar 06, 2001 at 09:35:44AM -0600, arclight at jump.net wrote:
> Hi,
> 
> There are three types of users of an RT1 system that I will call 
> administrators, workers, and the public. RT1 provides an web 
> interface for administrators and workers, but not for the public.
> 
> There are a few ways to work around this:
> 
> 1) Build a web page with mailto: links pointing to queues that allow 
> non-member submissions.
> 
> 2) Install my generic front-end to RT, posted at 
> http://www1.jump.net/~arclight/projects/rt/helpme-1.2.tar.gz
> 
> 3) Build your own CGI.
> 
> hth,
> 
> -- Bob
> 
> On 6 Mar 2001, at 10:37, Christian Kurz wrote:
> 
> > On 01-03-05 Medi Montaseri wrote:
> > > Q - Where is the Web interface to this for the Requesters. I only see a
> > > web interface
> > >         for the users (which persumably means support staff and not end
> > > users)?
> > 
> > What kind of web interface for requestors do you think of? This is a
> > request tracker which should help with the coordination of request and
> > the documentation what has done about a task. So please explain a bit
> > more, what kind of interface you are looking for.
> > 
> > Ciao
> >      Christian
> > -- 
> > Christian Kurz                                   http://www.planNET.de
> > planNET Systems GmbH                            mailto:info at planNET.de
> > Schoenfeldstr. 8                              Telefon: +49 721 66 36 0
> > D-76131 Karlsruhe                           Telefax: +49 721 66 36 199 
> > 
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> > 
> 
> 
> 
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-- 
\Oved
Dr. Oved Ben-Aroya, Taub Computer Center, Technion City, Haifa 32000, Israel
Phone:	+972 (4) 829 3688		FAX: +972 (4) 823 6212
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