[rt-users] Integration of a faq database into RT1.0.7

[Jesse]

Hrm. Someone submitted a patch for a "simple" version of this, but I 
appear to have not dropped a copy in /contrib.  Anyone been
maintaining that code?

        -j



On Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:
> Hi everybody,
> 
> I was wondering if anybody has managed to link a 
> faq database to rt in some way? I want our support
> staff to be able to select a standardized answer
> to be inserted in the reply to a request. Did any-
> body ever complete something like this? I read 
> something about people asking for that feature in
> the mailing list archive, but didn't find out if any-
> one ever got that to work.
> 
> Cu, Moritz
> 
> 
> 
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