[rt-users] rt 1.0.7: modify mail template to include serail num to the speci fic problem

[Gilles-Eric Descamps]

Hi All,
 
What is the variable you need to use to change your mail templates:
rt-1.0.7 issues a lot of mail, and I was only able to configure it
to display the generic URL of rt:
xxx/rt/webrt.cgi
 
I would like to have in those mails a direct link
to the history of the problem:
/rt/webrt.cgi?serial_num=82
<http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History>
&display=History
 
How do I insert that serial_num in the template,
so that all mails refers directly to the specific problem ?
 
Thanks,

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Gilles-Eric DESCAMPS