From chris.walker at band-x.net Thu Nov 1 05:13:27 2001
From: chris.walker at band-x.net (chris walker)
Date: Thu, 01 Nov 2001 10:13:27 +0000
Subject: [rt-users] RT 2.0.8 error whilst creating new queue
Message-ID: <3BE12047.6010805@band-x.net>
Hi,
When trying to create a new queue in rt 2.0.8 i get an error.
The page requested is
https://support.band-x.net/Admin/Queues/Modify.html?Create=1
This seems to randomly break and repair itself if i resend the page
request. (see error page below)
any ideas what is causing this ?
Im running std redhat 7.1 / apache 1.3.20 mod_ssl with a postgres 7.1.3
database.
Thanks,
Chris Walker
======================================================================================
ERROR :
error in file:
/usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79:
Bizarre copy of HASH in aassign
context:
...
75:
# them according to the format variables defined earlier in
76:
# this file and join them onto the $sub sub-routine string
77:
if ($hargs) {
78:
# we may trash some of the args so we take a copy
79:
@a = @DB::args; # must get local copy of args
80:
# don't print any more than $MaxArgNums
81:
if ($MaxArgNums and @a > $MaxArgNums) {
82:
# cap the length of $#a and set the last element to '...'
83:
$#a = $MaxArgNums;
...
component stack:
/Admin/Queues/Modify.html [standard]
/autohandler [standard]
code stack:
/usr/lib/perl5/5.6.0/Carp/Heavy.pm:79
raw error:
error while executing /Admin/Queues/Modify.html [standard]:
Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79, line 168.
From alec.cormack at city-link.co.uk Thu Nov 1 00:49:49 2001
From: alec.cormack at city-link.co.uk (Alec Cormack)
Date: Thu, 1 Nov 2001 05:49:49 -0000
Subject: [rt-users] "Ordinary" CGI-Scripts don't work after installing RT2
Message-ID: <011701c16299$05234380$a90ba8c0@city.lnk>
I have installed RT2 and it is working very well. But now I find that ordinary perl scripts placed in my cgi-bin directory that worked before I setup my virtual server for RT2 no longer run. I thought that the directory has probably just moved - but I cant see any obvious alternatives under my /opt/rt2 path. If I comment out the Virtual host settings for RT the server foinds my scripts again.
Please can anyone suggest what I might have done wrong. Extract from my httpd.conf follows:
VirtualHost 192.168.150.251>
DocumentRoot /opt/rt2/WebRT/html
ServerName citypack.city.lnk
PerlModule Apache::DBI
PerlRequire /opt/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Thanks in advance
Alec Cormack
email: Alec.cormack at city-link.co.uk
_____________________________________________________________________
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From krikke at macatawa.org Thu Nov 1 13:13:52 2001
From: krikke at macatawa.org (Josh Krikke)
Date: Thu, 1 Nov 2001 13:13:52 -0500
Subject: [rt-users] "Ordinary" CGI-Scripts don't work after installing RT2
In-Reply-To: <011701c16299$05234380$a90ba8c0@city.lnk>
Message-ID:
This is more of an Apache and Mason question, but here you go:
1. You don't have a ScriptAlias in there for your cgi-bin
2. After you put that in, Mason will still try to handle all your requests.
I'd put a
SetHandler perl-script
PerlHandler RT::Mason
instead of your tags. I've not had problems with that.
3. If that is your only IP, then once you put that VirtualHost in there,
directives in there will override everything else in your httpd.conf file.
See http://httpd.apache.org/docs for more information.
-Josh Krikke
-----Original Message-----
From: rt-users-admin at lists.fsck.com [mailto:rt-users-admin at lists.fsck.com]On
Behalf Of Alec Cormack
Sent: Thursday, November 01, 2001 12:50 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] "Ordinary" CGI-Scripts don't work after installing RT2
I have installed RT2 and it is working very well. But now I find that
ordinary perl scripts placed in my cgi-bin directory that worked before I
setup my virtual server for RT2 no longer run. I thought that the directory
has probably just moved - but I cant see any obvious alternatives under my
/opt/rt2 path. If I comment out the Virtual host settings for RT the server
foinds my scripts again.
Please can anyone suggest what I might have done wrong. Extract from my
httpd.conf follows:
VirtualHost 192.168.150.251>
DocumentRoot /opt/rt2/WebRT/html
ServerName citypack.city.lnk
PerlModule Apache::DBI
PerlRequire /opt/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Thanks in advance
Alec Cormack
email: Alec.cormack at city-link.co.uk
_____________________________________________________________________
The information contained in this e-mail is intended only for the
individual to whom it is addressed. It may contain privileged and
confidential information. If you have received this message in
error or there are any problems, please notify the sender
immediately and delete the message from your computer. The
unauthorised use, disclosure, copying or alteration of this
message is forbidden. This message has been checked for all
known viruses by Initial City Link prior to sending.
From gregs at Intellstat.com Thu Nov 1 14:00:34 2001
From: gregs at Intellstat.com (Greg Smythe)
Date: Thu, 1 Nov 2001 11:00:34 -0800
Subject: [rt-users] RT 2.0.8 error whilst creating new queue
Message-ID: <41257DB9CD3CD311BE92006008A52B2522EC9B@mail.intellstat.com>
I saw that error as well, it hasn't come back since I put 0 * * * * find
/usr/rt2/WebRT/sessiondata -type f -amin +600 -exec rm '{}' \; in my
crontab...
I think the problem is that Apache is trying to use sessiondata from an
older session...
-=-=-=-=-=-=-=-=-=-=-=-=-=-
Greg Smythe
SysAdmin
Intellstat Communications
WA State Resident
-----Original Message-----
From: chris walker [mailto:chris.walker at band-x.net]
Sent: Thursday, November 01, 2001 2:13 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT 2.0.8 error whilst creating new queue
Hi,
When trying to create a new queue in rt 2.0.8 i get an error.
The page requested is
https://support.band-x.net/Admin/Queues/Modify.html?Create=1
This seems to randomly break and repair itself if i resend the page
request. (see error page below)
any ideas what is causing this ?
Im running std redhat 7.1 / apache 1.3.20 mod_ssl with a postgres 7.1.3
database.
Thanks,
Chris Walker
============================================================================
==========
ERROR :
error in file:
/usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79:
Bizarre copy of HASH in aassign
context:
...
75:
# them according to the format variables defined earlier in
76:
# this file and join them onto the $sub sub-routine string
77:
if ($hargs) {
78:
# we may trash some of the args so we take a copy
79:
@a = @DB::args; # must get local copy of args
80:
# don't print any more than $MaxArgNums
81:
if ($MaxArgNums and @a > $MaxArgNums) {
82:
# cap the length of $#a and set the last element to '...'
83:
$#a = $MaxArgNums;
...
component stack:
/Admin/Queues/Modify.html [standard]
/autohandler [standard]
code stack:
/usr/lib/perl5/5.6.0/Carp/Heavy.pm:79
raw error:
error while executing /Admin/Queues/Modify.html [standard]:
Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm
line 79, line 168.
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
From hollow1 at cc.gatech.edu Thu Nov 1 15:15:15 2001
From: hollow1 at cc.gatech.edu (James Adam Sigler)
Date: Thu, 1 Nov 2001 15:15:15 -0500 (EST)
Subject: [rt-users] MySQL ACL error
Message-ID:
I am using the most current stable version of Mysql and have gotten all
the plugins for rt in place. I am trying to build and install Rt-2-0-8_02
on SUn Solaris. The problem is that when I run make install, It creates
the databases but gets an error with the acl.mysql file. It claims "Error
1175: You are using safe update mode and you tried to update a table
wiothout WHERE that uses a KEY column". The first line of my acl.mysql
file is this "DELETE FROM user WHERE user LIKE 'rt_user"". Any advice
would be greatly appreciated. Thanks.
--
Sincerely,
-James Adam Sigler-
James Adam Sigler
College of Computing
Georgia Tech
Phone: 404-385-0391
Office: CoC 211
Email: hollow1 at cc.gatech.edu
From jesse at bestpractical.com Thu Nov 1 15:29:29 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 1 Nov 2001 15:29:29 -0500
Subject: [rt-users] MySQL ACL error
In-Reply-To: ; from hollow1@cc.gatech.edu on Thu, Nov 01, 2001 at 03:15:15PM -0500
References:
Message-ID: <20011101152929.J15725@pallas.fsck.com>
Define "the most current stable version"?
On Thu, Nov 01, 2001 at 03:15:15PM -0500, James Adam Sigler wrote:
> I am using the most current stable version of Mysql and have gotten all
> the plugins for rt in place. I am trying to build and install Rt-2-0-8_02
> on SUn Solaris. The problem is that when I run make install, It creates
> the databases but gets an error with the acl.mysql file. It claims "Error
> 1175: You are using safe update mode and you tried to update a table
> wiothout WHERE that uses a KEY column". The first line of my acl.mysql
> file is this "DELETE FROM user WHERE user LIKE 'rt_user"". Any advice
> would be greatly appreciated. Thanks.
>
> --
>
> Sincerely,
> -James Adam Sigler-
>
>
>
> James Adam Sigler
> College of Computing
> Georgia Tech
> Phone: 404-385-0391
> Office: CoC 211
> Email: hollow1 at cc.gatech.edu
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From claar at arl.psu.edu Thu Nov 1 15:21:58 2001
From: claar at arl.psu.edu (Brandin L Claar)
Date: Thu, 1 Nov 2001 15:21:58 -0500
Subject: [rt-users] footprints
In-Reply-To: <20011020225019.G11997@nixc.net>; from darrinw@nixc.net on Sat, Oct 20, 2001 at 10:50:19PM -0400
References: <41257DB9CD3CD311BE92006008A52B2522EBCE@mail.intellstat.com> <20011020225019.G11997@nixc.net>
Message-ID: <20011101152158.A8430@arl.psu.edu>
Management just went behind my back and purchased something called Footprints
which is supposedly similar to RT. Of course, I would have much preferred
to run RT2. Does anybody have any experiences with this software and how
it compares to RT?
Thanks.
--
Brandin Claar
Network Analyst
Penn State Applied Research Lab
From hollow1 at cc.gatech.edu Thu Nov 1 15:34:36 2001
From: hollow1 at cc.gatech.edu (James Adam Sigler)
Date: Thu, 1 Nov 2001 15:34:36 -0500 (EST)
Subject: [rt-users] MySQL ACL error
In-Reply-To: <20011101152929.J15725@pallas.fsck.com>
Message-ID:
On Thu, 1 Nov 2001, Jesse Vincent wrote:
> Define "the most current stable version"?
>
>
>
> On Thu, Nov 01, 2001 at 03:15:15PM -0500, James Adam Sigler wrote:
> > I am using the most current stable version of Mysql and have gotten all
> > the plugins for rt in place. I am trying to build and install Rt-2-0-8_02
> > on SUn Solaris. The problem is that when I run make install, It creates
> > the databases but gets an error with the acl.mysql file. It claims "Error
> > 1175: You are using safe update mode and you tried to update a table
> > wiothout WHERE that uses a KEY column". The first line of my acl.mysql
> > file is this "DELETE FROM user WHERE user LIKE 'rt_user"". Any advice
> > would be greatly appreciated. Thanks.
> >
> > --
> >
> > Sincerely,
> > -James Adam Sigler-
> >
> >
> >
> > James Adam Sigler
> > College of Computing
> > Georgia Tech
> > Phone: 404-385-0391
> > Office: CoC 211
> > Email: hollow1 at cc.gatech.edu
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
3.23.43
--
Sincerely,
-James Adam Sigler-
James Adam Sigler
College of Computing
Georgia Tech
Phone: 404-385-0391
Office: CoC 211
Email: hollow1 at cc.gatech.edu
From scott at xs4all.nl Fri Nov 2 02:14:41 2001
From: scott at xs4all.nl (Scott A. McIntyre)
Date: Fri, 2 Nov 2001 08:14:41 +0100
Subject: [rt-users] Resolving a re-opened ticket without notification.
Message-ID: <20011102081441.A9727@xs4all.nl>
To my (pleasant) suprise, people who have had their problems solved
through our RT implementation have been more polite than expected. The
end result is that when the "OnResolve" Scrip sends the Resolved
template to them, they often say very nice things as a reply, like
"thanks for the fast action" or "thank you!" or whatever.
Now, this creates a slightly awkward problem...RT will re-open the
ticket as they replied to the resolved notification. If I now go in and
change the status back to Resolved, they get *another* resolved
notification. So far only one person has perpetuated this loop for a
few iterations, but it's something that I'd like to avoid...
Is there any way to change the status to Resolved but "skip a scrip" on
a per-case basis? That is, some way to force a change of status and
skip any actions that would normally be run?
Or is there a better way to solve this?
Thanks,
Scott
From pxs3 at po.cwru.edu Fri Nov 2 02:33:26 2001
From: pxs3 at po.cwru.edu (Paul "Froggy" Schneider)
Date: Fri, 2 Nov 2001 02:33:26 -0500
Subject: [rt-users] Resolving a re-opened ticket without notification.
References: <20011102081441.A9727@xs4all.nl>
Message-ID: <001701c16370$b0ff68a0$19dccaa6@cwru.edu>
Why not just include a note at the bottom saying:
"Please do not reply to this email unless you are experience this
problem in the future. Thanks!"
That will solve the probelm in the short term.
- Froggy
From scott at xs4all.nl Fri Nov 2 02:37:34 2001
From: scott at xs4all.nl (Scott A. McIntyre)
Date: Fri, 2 Nov 2001 08:37:34 +0100
Subject: [rt-users] Resolving a re-opened ticket without notification.
In-Reply-To: <001701c16370$b0ff68a0$19dccaa6@cwru.edu>
References: <20011102081441.A9727@xs4all.nl> <001701c16370$b0ff68a0$19dccaa6@cwru.edu>
Message-ID: <20011102083734.B9727@xs4all.nl>
> Why not just include a note at the bottom saying:
>
> "Please do not reply to this email unless you are experience this
> problem in the future. Thanks!"
>
> That will solve the probelm in the short term.
>
Heh, yes, I actually tried that. A few people said "ok" in response.
:-\
I know, it's tough to accommodate all of the possible people out there,
but perhaps the ability to skip-a-scrip would be useful in other
instances when performing actions that are corrective in nature or
otherwise generate more "chatter" than necessary in every instance.
Scott
From Kendric.Beachey at garmin.com Fri Nov 2 09:03:01 2001
From: Kendric.Beachey at garmin.com (Beachey, Kendric)
Date: Fri, 2 Nov 2001 08:03:01 -0600
Subject: [rt-users] Resolving a re-opened ticket without notification.
Message-ID: <200111021402.IAA02512@dresden.garmin.com>
> To my (pleasant) suprise, people who have had their problems solved
> through our RT implementation have been more polite than
> expected. The
> end result is that when the "OnResolve" Scrip sends the Resolved
> template to them, they often say very nice things as a reply, like
> "thanks for the fast action" or "thank you!" or whatever.
>
> Now, this creates a slightly awkward problem...RT will re-open the
> ticket as they replied to the resolved notification. If I
> now go in and
> change the status back to Resolved, they get *another* resolved
> notification. So far only one person has perpetuated this loop for a
> few iterations, but it's something that I'd like to avoid...
>
> Is there any way to change the status to Resolved but "skip a
> scrip" on
> a per-case basis? That is, some way to force a change of status and
> skip any actions that would normally be run?
>
> Or is there a better way to solve this?
Hmmm, I'm pretty sure this isn't the intended use, but you could set the
status to "Dead" instead of setting it to "Resolved" a second time.
What would be cool would be if RT just wouldn't re-open a resolved ticket
because of an e-mail. But then you block out the users that are
legitimately writing back to say "No, that didn't solve my problem". I
guess RT needs to be taught to read the mail and decide whether the user is
griping or saying thank-you. Jesse, how's that ESP scrip coming along? ;-)
From jdeberry at townnews.com Fri Nov 2 09:17:45 2001
From: jdeberry at townnews.com (John DeBerry)
Date: Fri, 2 Nov 2001 08:17:45 -0600
Subject: [rt-users] Resolving a re-opened ticket without notification.
In-Reply-To: <20011102083734.B9727@xs4all.nl>
Message-ID:
I've often wished that there was a 'Resolve without notification' option in
the drop-down box or a checkbox 'Do not notify on Close' that you could
select when closing the ticket.
John
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Scott A. McIntyre
> Sent: Friday, November 02, 2001 1:38 AM
> To: Paul Froggy Schneider
> Cc: RT-Users
> Subject: Re: [rt-users] Resolving a re-opened ticket without
> notification.
>
>
>
> > Why not just include a note at the bottom saying:
> >
> > "Please do not reply to this email unless you are experience this
> > problem in the future. Thanks!"
> >
> > That will solve the probelm in the short term.
> >
>
> Heh, yes, I actually tried that. A few people said "ok" in response.
> :-\
>
> I know, it's tough to accommodate all of the possible people out there,
> but perhaps the ability to skip-a-scrip would be useful in other
> instances when performing actions that are corrective in nature or
> otherwise generate more "chatter" than necessary in every instance.
>
>
> Scott
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
From airboss at bitstream.net Fri Nov 2 11:41:29 2001
From: airboss at bitstream.net (Dan Debertin)
Date: Fri, 2 Nov 2001 10:41:29 -0600 (CST)
Subject: [rt-users] OnCreate not sending mail
Message-ID:
After a few days of playing with it, I'm just about ready to make the move
from RT1 to RT2. My one last problem is that new tickets are not
generating any email. Changes, resolutions, etc. do, so mail itself is
working fine. I have the following scrips set up:
OnCreate NotifyRequestors with template Autoreply
OnCreate NotifyAllWatchers with template Correspondence
I have people set up as AdminCC's and regular watchers, and nobody
receives mail when tickets are created. The maillog (this is sendmail)
shows no attempts to send mail. The users in question have the perms to
Watch and WatchAsAdminCc.
Platform is FreeBSD, MTA is sendmail. I'm using version 2.0.8-02.
Logs show the following:
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x87bca34): No recipients found. Not sending.
RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
Ticket 23 created in queue 'CSR2'.
Can anybody think of something I may be missing?
Thanks,
Dan Debertin
--
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290 x108
++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387
From jesse at bestpractical.com Fri Nov 2 12:24:18 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 2 Nov 2001 12:24:18 -0500
Subject: [rt-users] OnCreate not sending mail
In-Reply-To: ; from airboss@bitstream.net on Fri, Nov 02, 2001 at 10:41:29AM -0600
References:
Message-ID: <20011102122418.P15725@pallas.fsck.com>
1. Since the sender of a message is never Cced on their own messages
with 'Notify' Actions, use "OnCreate" "AutoReplyToRequestor"
2. Granting people "Watch" or "WatchAsAdminCc" merely gives them permission
to watch the queue or tickets within it. it does not make them watchers.
You need to add them as Ccs or AdminCcs of the queue explicitly
On Fri, Nov 02, 2001 at 10:41:29AM -0600, Dan Debertin wrote:
> After a few days of playing with it, I'm just about ready to make the move
> from RT1 to RT2. My one last problem is that new tickets are not
> generating any email. Changes, resolutions, etc. do, so mail itself is
> working fine. I have the following scrips set up:
>
> OnCreate NotifyRequestors with template Autoreply
> OnCreate NotifyAllWatchers with template Correspondence
>
> I have people set up as AdminCC's and regular watchers, and nobody
> receives mail when tickets are created. The maillog (this is sendmail)
> shows no attempts to send mail. The users in question have the perms to
> Watch and WatchAsAdminCc.
>
> Platform is FreeBSD, MTA is sendmail. I'm using version 2.0.8-02.
>
> Logs show the following:
>
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
> RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
> RT::Action::Notify=HASH(0x87bca34): No recipients found. Not sending.
> RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
> now requiring RT::Condition::AnyTransaction
> RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
> RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
> now requiring RT::Action::Notify
> RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
> RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
> Ticket 23 created in queue 'CSR2'.
>
> Can anybody think of something I may be missing?
>
> Thanks,
>
> Dan Debertin
> --
> ++ Dan Debertin
> ++ Senior Systems Administrator
> ++ Bitstream Underground, LLC
> ++ airboss at bitstream.net
> ++ (612)321-9290 x108
> ++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From steve at Inet-technologies.com Fri Nov 2 12:47:41 2001
From: steve at Inet-technologies.com (Steve Poirier)
Date: Fri, 2 Nov 2001 12:47:41 -0500
Subject: [rt-users] Mail filter
Message-ID: <007001c163c6$78a072a0$63ec47d1@Steve>
Hello,
Does someone ever developped a patch or a hack where you can set a list of
emails that RT should never reply to?
Regards,
__
Steve Poirier
Directeur d?veloppement / Project Manager
Inet Technologies Inc.
From airboss at bitstream.net Fri Nov 2 12:18:56 2001
From: airboss at bitstream.net (Dan Debertin)
Date: Fri, 2 Nov 2001 11:18:56 -0600 (CST)
Subject: [rt-users] OnCreate not sending mail
In-Reply-To: <20011102122418.P15725@pallas.fsck.com>
Message-ID:
On Fri, 2 Nov 2001, Jesse Vincent wrote:
> 1. Since the sender of a message is never Cced on their own messages
> with 'Notify' Actions, use "OnCreate" "AutoReplyToRequestor"
Ah, okay. I did this. See below.
>
> 2. Granting people "Watch" or "WatchAsAdminCc" merely gives them permission
> to watch the queue or tickets within it. it does not make them watchers.
> You need to add them as Ccs or AdminCcs of the queue explicitly
Yes. Those who have the Watch rights are also set up as Ccs or AdminCcs.
Anyway, I'm still not getting mail, but we appear to be closer. I now
have:
OnCreate NotifyAllWatchers with template Correspondence
OnCreate NotifyRequestors with template Autoreply
Myself and another person are set up as Watchers and AdminCc:'s for the
queue. If I send a message into the queue, it opens up a ticket, but no
mail is sent to either myself (the requestor), or any watchers (myself and
the other person). Here's what's in the log now:
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8828818): No recipients found. Not sending.
RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
Ticket 25 created in queue 'CSR2'.
I know it's something obvious. RT2 is a whole new world compared to RT1,
and the doco appears to be half-done. Apologies in advance.
Dan Debertin
--
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290 x108
++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387
From jesse at bestpractical.com Fri Nov 2 12:49:10 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 2 Nov 2001 12:49:10 -0500
Subject: [rt-users] Resolving a re-opened ticket without notification.
In-Reply-To: <200111021402.IAA02512@dresden.garmin.com>; from Kendric.Beachey@garmin.com on Fri, Nov 02, 2001 at 08:03:01AM -0600
References: <200111021402.IAA02512@dresden.garmin.com>
Message-ID: <20011102124910.Q15725@pallas.fsck.com>
On Fri, Nov 02, 2001 at 08:03:01AM -0600, Beachey, Kendric wrote:
> Hmmm, I'm pretty sure this isn't the intended use, but you could set the
> status to "Dead" instead of setting it to "Resolved" a second time.
So you know, that's dangerous, since "dead" tickets are hidden from view
and marked for garbage collection.
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From airboss at bitstream.net Fri Nov 2 13:03:54 2001
From: airboss at bitstream.net (Dan Debertin)
Date: Fri, 2 Nov 2001 12:03:54 -0600 (CST)
Subject: [rt-users] OnCreate not sending mail
In-Reply-To:
Message-ID:
[ replying to myself... ]
> > 1. Since the sender of a message is never Cced on their own messages
> > with 'Notify' Actions, use "OnCreate" "AutoReplyToRequestor"
>
> Ah, okay. I did this. See below.
and 'below' shows that I didn't :). Okay, here's the RT log with the
following added scrip. Still no joy.
OnCreate AutoReplyToRequestors with template Autoreply
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyAllWatchers
RT::Transaction=HASH(0x8774fa8): Committed NotifyAllWatchers
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Autoreply
RT::Transaction=HASH(0x8774fa8): Prepared AutoreplyToRequestors
Use of uninitialized value at /usr/local/rt2/lib/RT/Action/SendEmail.pm
line 84, chunk 18.
Use of uninitialized value at /usr/local/rt2/lib/RT/Action/SendEmail.pm
line 86, chunk 18.
Use of uninitialized value at /usr/local/rt2/lib/RT/Action/SendEmail.pm
line 106, chunk 18.
RT::Transaction=HASH(0x8774fa8): Committed AutoreplyToRequestors
now requiring RT::Condition::AnyTransaction
RT::Transaction=HASH(0x8774fa8): Checking condition OnCreate...
RT::Transaction=HASH(0x8774fa8): Matches condition OnCreate...
now requiring RT::Action::Notify
RT::Transaction=HASH(0x8774fa8): Prepared NotifyRequestors
RT::Action::Notify=HASH(0x8848604): No recipients found. Not sending.
RT::Transaction=HASH(0x8774fa8): Committed NotifyRequestors
Ticket 26 created in queue 'CSR2'.
Dan Debertin
--
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290 x108
++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387
From aschiffler at appwares.com Fri Nov 2 13:53:43 2001
From: aschiffler at appwares.com (Andreas Schiffler)
Date: Fri, 02 Nov 2001 13:53:43 -0500
Subject: [rt-users] Attachements
Message-ID: <3BE2EBB7.4506D254@appwares.com>
Hi folks,
I have a question regarding attachements on a response.
The attachement shows up in the database but I haven't been able to get
it to show up in any mail. Is this a bug, an installation problem or by
design.
Regards
Andreas Schiffler
PS: RT 2.0.8 on Mandrake 8.1
From russj at dimstar.net Fri Nov 2 14:46:42 2001
From: russj at dimstar.net (Russ Johnson)
Date: Fri, 2 Nov 2001 11:46:42 -0800 (PST)
Subject: [rt-users] Auto-add requestors?
In-Reply-To: <3BE2EBB7.4506D254@appwares.com>
Message-ID:
Here is a use case for you.
I have a queue set up for my tasks as a lab manager.
When I'm going to be working on a machine, I send out an announcement, as a
ticket in RT.
I have the queue set so that anyone may reply to a ticket, not just the owner
or requestor.
What I'd like is to have those folks that reply, be added as requestors, so
that if I reply to the ticket, they'll all get the reply.
i.e. OnReply add user as requestor
I don't see a scrip to do this.
If it's not currently possible, please consider this a feature request.
--
"The power to untie is stronger than the power to tie."
Well, yeah, otherwise my shoes would tie themselves.
---
Russ Johnson
Stargate Online
http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685:Airneil
From Kendric.Beachey at garmin.com Fri Nov 2 15:58:18 2001
From: Kendric.Beachey at garmin.com (Beachey, Kendric)
Date: Fri, 2 Nov 2001 14:58:18 -0600
Subject: [rt-users] Scrip installation blues
Message-ID: <200111022057.OAA14734@dresden.garmin.com>
I'm trying to install Feargal's auto assign scrip from the contrib area on
fsck.com.
I'm behind a firewall that requires authentication, so Feargal's "rt-scrips"
script couldn't retrieve the scrip, so I had to grab it myself.
I made sure to install Archive::Tar, but rt-scrips still complained that it
couldn't uncompress the archive, so I did that myself too.
Then (I'm full of problems today!) rt-scrips wouldn't quit trying to
uncompress the archive, so I short-circuited that part of the script.
Now rt-scrips would happily install the modules into place. It was nice to
see something working. :-) But to get the data to install, I had to strip
out all of the rt-scrips script except the data installation part, and
hardwire a couple of strings. But it finally did get the data installed:
[root at zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
helgrim.com-AutoAssign
Adding ScripActions...11.12.done.
Adding ScripConditions...done.
Adding templates...8.done.
[root at zimmerdale helgrim.com-AutoAssign]#
I created an auto-assign scrip on a queue that had a watcher and tried
creating a ticket. The ticket creates OK but nobody was auto-assigned to
it. I checked the error log and found stuff like this:
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.
Require of RT::Action:: failed.
Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
/usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
/usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
(eval 626) line 3, line 271.
Hmmm, sounds like the name of the script might be missing somewhere. It
seems like it should be looking for "RT/Action/__something__.pm" instead of
leaving the __something__ blank.
I went into MySQL and looked around, and things look (as near as I would
know to recognize) like they should work. But obviously something's out of
place. Anyone got any suggestions for what might be amiss?
BTW, since there isn't much about this on the website, I would like to
volunteer to write up a HOWTO for scrip installation, provided I end up
learning how it's done.
--
Kendric Beachey
From mwatson at netspace.net.au Fri Nov 2 17:04:34 2001
From: mwatson at netspace.net.au (Mat)
Date: Sat, 3 Nov 2001 09:04:34 +1100
Subject: [rt-users] RT servicing multiple domains.
Message-ID:
Hi,
We currently have the need for RT(2) to service multiple domains, as it
doesn't have any direct way to do this, I was
thinking I could install two instances of rt2 on the machine, set each of
for one of the domains, and then point them to the
same session data directory so multiple logins are not required.
I'm sure everything would work, except the session data stuff, anyone know
if this will work. Or if there is a better way (without
majorly messing with rt internals) to do this?
Mat.
From ray at lctn.k12.mn.us Sat Nov 3 15:23:19 2001
From: ray at lctn.k12.mn.us (Raymond Norton)
Date: Sat, 3 Nov 2001 12:23:19 -0800
Subject: [rt-users] local access only?
Message-ID: <005401c164a5$611daa00$a344a43f@xtratyme.com>
I am just setting up RT. I can get an RT/example.com page from the box I installed RT on, but cannot get any page when accessing the site from another workstation. Any ideas what I need to change?
Raymond
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From drek at smashpow.net Sun Nov 4 00:14:07 2001
From: drek at smashpow.net (Agent Drek)
Date: Sun, 4 Nov 2001 00:14:07 -0500 (EST)
Subject: [rt-users] custom resolved template
Message-ID:
quick question:
Using rt-2.0.7 what commands would I need to include in a "ticket resolved"
template to have the original ticket message included in the outgoing
mail?
Feel free to point me at the docs, I'm just not sure where to look.
cheers,
--
Derek Marshall
Smash and Pow Inc > 'digital plumber'
http://www.smashpow.net
From Alexander.Loitsch at seetours.de Thu Nov 1 07:32:22 2001
From: Alexander.Loitsch at seetours.de (Alexander.Loitsch at seetours.de)
Date: Thu, 1 Nov 2001 13:32:22 +0100
Subject: [rt-users] problem: permissions to create tickets...
Message-ID:
hi.
maybe you can help me. i have got a problem,
that is NO faq-problem, and i cannot find a work-
around in the documantation of RT.
i can work with RT via webUI. no problems!
but when i want to send a email to RT, i get
back the following message per e-mail:
------------------------------------------------------------------------
----- Forwarded message from CorrespondAddress.not.set at linux.local -----
From CorrespondAddress.not.set at linux.local Thu Nov 1 05:31:24 2001
From: CorrespondAddress.not.set at linux.local (CorrespondAddress.not.set at linux.local)
Date: Thu, 1 Nov 2001 11:31:24 +0100
Subject: Ticket creation failed
Message-ID: <200111011031.fA1AVO117434@loitschix1.seetours.de>
No permission to create tickets in the queue 'itsupport'.
test 1
----- End of forwarded message from CorrespondAddress.not.set at linux.local
-----
---------------------------------------------------------------------------------
these are the configurations:
suse-linux 7.2:
/etc/mail/aliases:
# if you have bulk_mailer installed, you can replace the above
# "test-outgoing" line with the following:
#test-outgoing: "|/usr/bin/bulk_mailer owner-test at host.com
/var/lib/majordomo/lists/test"
#
rt-comment: "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
rt: "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
itsupport: "|/opt/rt2/bin/rt-mailgate --queue itsupport --action
correspond"
i don`t know why my user "itsupport" have no permissions to write tickets!
help!
cheers, alex...
From jesse at bestpractical.com Sun Nov 4 16:53:26 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun, 4 Nov 2001 16:53:26 -0500
Subject: [rt-users] error trying to edit Keyword Selections on Queue
In-Reply-To: ; from tmokros@neo.rr.com on Wed, Oct 31, 2001 at 06:46:55PM -0500
References:
Message-ID: <20011104165326.R15725@pallas.fsck.com>
You don't want to be running the head of the CVS branch unless you really
really know what your doing. And you probably don't want to be discussing
unreleased code on rt-users. This is probably best reserved for rt-devel.
-j
On Wed, Oct 31, 2001 at 06:46:55PM -0500, tmokros at neo.rr.com wrote:
> I receive the following error when trying to edit Keyword Selections on a
> Queue. (I also received the same error when trying to edit Keyword
> Selections on Global).
> Running on linux 2.4.13-ac2
>
> perl-5.6.0-17
> apache-1.3.22-1
> mysql-3.23.43-1
> mod_perl-1.24_01-3
>
> using current CVS version of RT2 (as of 6:30pm EST 10/31/01)
>
> error in file: /usr/local/rt2/lib/RT/Keyword.pm
> line 180: Can't call method "Id" on an undefined value
> context:
> ...
> 176: # is the the one we wanted.
> 177: #we shouldn't need to explicitly load it like this. but we do
> *sigh*.
> 178: # once we get data caching, it won't matter so much.
> 179:
> 180: $self->Load($tempkey->Id);
> 181:
> 182: return (1, 'Keyword loaded');
> 183: }
> 184:
> ...
> component stack: /Admin/Elements/SelectKeywordSelect [standard]
> /Admin/Queues/Keywords.html [standard]
> /autohandler [standard]
> code stack: /usr/local/rt2/lib/RT/Keyword.pm:230
> /usr/local/rt2/lib/RT/KeywordSelect.pm:285
> /usr/local/rt2/WebRT/data/obj/STANDARD/Admin/Elements/SelectKeywordSelect:35
> /usr/local/rt2/WebRT/data/obj/STANDARD/Admin/Queues/Keywords.html:138
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:316
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:69
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm:159
>
>
> raw error:
>
> error while executing /Admin/Elements/SelectKeywordSelect [standard]:
> Can't call method "Id" on an undefined value at
> /usr/local/rt2/lib/RT/Keyword.pm line 180, line 71.
> HTML::Mason::Interp::__ANON__() called at /usr/local/rt2/lib/RT/Keyword.pm
> line 180
> RT::Keyword::LoadByPath() called at /usr/local/rt2/lib/RT/Keyword.pm line
> 230
> RT::Keyword::Load() called at /usr/local/rt2/lib/RT/KeywordSelect.pm line
> 285
> RT::KeywordSelect::KeywordObj() called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/Admin/Elements/SelectKeywordSelect
> line 35
> HTML::Mason::Commands::__ANON__() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> HTML::Mason::Request::comp() called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/Admin/Queues/Keywords.html line 138
> HTML::Mason::Commands::__ANON__() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> HTML::Mason::Request::comp() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
> HTML::Mason::Request::call_next() called at
> /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line 69
> HTML::Mason::Commands::__ANON__() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
> HTML::Mason::Component::run() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 653
> HTML::Mason::Request::comp() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
> require 0 called at /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
> line 159
> HTML::Mason::Request::exec() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
> HTML::Mason::ApacheHandler::handle_request_1() called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> require 0 called at
> /usr/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
> HTML::Mason::ApacheHandler::handle_request() called at
> /usr/local/rt2/bin/webmux.pl line 165
> RT::Mason::handler() called at /dev/null line 0
> require 0 called at /dev/null line 0
>
> --
> Todd Mokros
> tmokros at neo.rr.com
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Sun Nov 4 16:55:54 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun, 4 Nov 2001 16:55:54 -0500
Subject: [rt-users] problem: permissions to create tickets...
In-Reply-To: ; from Alexander.Loitsch@seetours.de on Thu, Nov 01, 2001 at 01:32:22PM +0100
References:
Message-ID: <20011104165554.S15725@pallas.fsck.com>
You need to set the Default ACLs per the Installation and Configuration guide.
-j
On Thu, Nov 01, 2001 at 01:32:22PM +0100, Alexander.Loitsch at seetours.de wrote:
> hi.
>
> maybe you can help me. i have got a problem,
> that is NO faq-problem, and i cannot find a work-
> around in the documantation of RT.
>
> i can work with RT via webUI. no problems!
>
> but when i want to send a email to RT, i get
> back the following message per e-mail:
>
> ------------------------------------------------------------------------
> ----- Forwarded message from CorrespondAddress.not.set at linux.local -----
>
> From daemon at linux.local Thu Nov 1 11:31:25 2001
> Date: Thu, 1 Nov 2001 11:31:24 +0100
> Message-Id: <200111011031.fA1AVO117434 at loitschix1.seetours.de>
> X-RT-Loop-Prevention: seetours.de
> Subject: Ticket creation failed
> From: RT::CorrespondAddress.not.set at linux.local
> X-Mailer: Perl5 Mail::Internet v1.40
> To: root at loitschix1.seetours.de
> Sender: root
>
> No permission to create tickets in the queue 'itsupport'.
>
>
> test 1
>
>
> ----- End of forwarded message from CorrespondAddress.not.set at linux.local
> -----
> ---------------------------------------------------------------------------------
>
> these are the configurations:
>
> suse-linux 7.2:
>
> /etc/mail/aliases:
>
>
> # if you have bulk_mailer installed, you can replace the above
> # "test-outgoing" line with the following:
> #test-outgoing: "|/usr/bin/bulk_mailer owner-test at host.com
> /var/lib/majordomo/lists/test"
> #
> rt-comment: "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
> rt: "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
> itsupport: "|/opt/rt2/bin/rt-mailgate --queue itsupport --action
> correspond"
>
> i don`t know why my user "itsupport" have no permissions to write tickets!
>
> help!
>
> cheers, alex...
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Sun Nov 4 19:07:32 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Sun, 4 Nov 2001 19:07:32 -0500
Subject: [rt-users] RT 2.0.8 error whilst creating new queue
In-Reply-To: <3BE12047.6010805@band-x.net>; from chris.walker@band-x.net on Thu, Nov 01, 2001 at 10:13:27AM +0000
References: <3BE12047.6010805@band-x.net>
Message-ID: <20011104190732.X15725@pallas.fsck.com>
It's a bug in the build of perl 5.6.0 that redhat ships. Upgrading
to 5.6.1 should fix it.
On Thu, Nov 01, 2001 at 10:13:27AM +0000, chris walker wrote:
> Hi,
>
> When trying to create a new queue in rt 2.0.8 i get an error.
>
>
> The page requested is
>
> https://support.band-x.net/Admin/Queues/Modify.html?Create=1
>
> This seems to randomly break and repair itself if i resend the page
> request. (see error page below)
>
> any ideas what is causing this ?
>
> Im running std redhat 7.1 / apache 1.3.20 mod_ssl with a postgres 7.1.3
> database.
>
>
> Thanks,
>
>
> Chris Walker
>
> ======================================================================================
> ERROR :
>
> error in file:
> /usr/lib/perl5/5.6.0/Carp/Heavy.pm
> line 79:
> Bizarre copy of HASH in aassign
> context:
> ...
> 75:
> # them according to the format variables defined earlier in
> 76:
> # this file and join them onto the $sub sub-routine string
> 77:
> if ($hargs) {
> 78:
> # we may trash some of the args so we take a copy
> 79:
> @a = @DB::args; # must get local copy of args
> 80:
> # don't print any more than $MaxArgNums
> 81:
> if ($MaxArgNums and @a > $MaxArgNums) {
> 82:
> # cap the length of $#a and set the last element to '...'
> 83:
> $#a = $MaxArgNums;
> ...
> component stack:
> /Admin/Queues/Modify.html [standard]
> /autohandler [standard]
> code stack:
> /usr/lib/perl5/5.6.0/Carp/Heavy.pm:79
>
>
> raw error:
> error while executing /Admin/Queues/Modify.html [standard]:
> Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm
> line 79, line 168.
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From mixo at beth.uniforum.org.za Mon Nov 5 05:47:46 2001
From: mixo at beth.uniforum.org.za (mixo)
Date: Mon, 05 Nov 2001 12:47:46 +0200
Subject: [rt-users] rt2 stats
Message-ID: <3BE66E52.977E2A7E@beth.uniforum.org.za>
Where can I find 'rt2stats' script? And is it still being maintained?
From simon at onyx.net Mon Nov 5 07:48:37 2001
From: simon at onyx.net (Simon Woodward)
Date: 05 Nov 2001 12:48:37 +0000
Subject: [rt-users] rt2 stats
In-Reply-To: <3BE66E52.977E2A7E@beth.uniforum.org.za>
References: <3BE66E52.977E2A7E@beth.uniforum.org.za>
Message-ID: <1004964518.8703.79.camel@brockrigg.onyx.net>
> Where can I find 'rt2stats' script? And is it still being maintained?
We've been talking on the list about starting to design a decent stats
system for rt2, I've been drumming up some support, but just been so
busy recently it kind of fizzled for a little bit. I think if one is
going to be written its going to need a few people, as we all have that
daily interference known as work which tries to get in the way ;-)
The best one I have seen so far is by Teo de Hesselle and is available
at http://peabody.itd.uts.edu.au/rt-stats/. I dont know what anyone else
thinks, but this could be a great place to start ? I know Teo has no
objections.
Simon.
From vojtech.moravek at cz.tiscali.com Mon Nov 5 08:07:19 2001
From: vojtech.moravek at cz.tiscali.com (Vojtech Moravek)
Date: 05 Nov 2001 14:07:19 +0100
Subject: [rt-users] instalation problem
Message-ID: <1004965639.5166.22.camel@cnx>
Hello guys,
I have problem with rt 2-0-8. After make instal i will get this error
message :( This is full output from make install
If somebody have solved this problem, please help me.
Best regards
Vojtech Moravek
vojtech.moravek at cz.tiscali.com
make install
mkdir -p //opt/rt2/bin
mkdir -p //opt/rt2/WebRT/data
mkdir -p //opt/rt2/WebRT/sessiondata
mkdir -p //opt/rt2/etc
mkdir -p //opt/rt2/lib
mkdir -p //opt/rt2/WebRT/html
mkdir -p //opt/rt2/local/WebRT/html
/usr/bin/perl tools/initdb 'mysql' '/usr' 'localhost' '' 'root' 'rt2'
create
Now creating a database for RT.
Enter the mysql password for root:
Creating mysql database rt2.
cp etc/acl.mysql '//opt/rt2/etc/acl.mysql'
/usr/bin/perl -p -i -e " s'!!DB_TYPE!!'"mysql"'g;\
s'!!DB_HOST!!'"localhost"'g;\
s'!!DB_RT_PASS!!'"rt_pass"'g;\
s'!!DB_RT_HOST!!'"localhost"'g;\
s'!!DB_RT_USER!!'"rt_user"'g;\
s'!!DB_DATABASE!!'"rt2"'g;"
//opt/rt2/etc/acl.mysql
bin/initacls.mysql '/usr' 'localhost' '' 'root' '' 'rt2'
'//opt/rt2/etc/acl.mysql'
Enter the mysql administrator's database password to create a new user
for RT
Enter password:
Enter the mysql administrator's database password to nondestructively
reload the database
Enter password:
/usr/bin/perl tools/initdb 'mysql' '/usr' 'localhost' '' 'rt_user'
'rt2' insert
Now populating database schema.
Enter the mysql password for rt_user:
Creating database schema.
DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
'rt_user at localhost' (Using password: NO) at tools/initdb line 144
Access denied for user: 'rt_user at localhost' (Using password: NO) at
tools/initdb line 144, line 1.
make: *** [initdb.rtuser] Error 255
[root at tickets rt-2-0-8_01]#
From hollow1 at cc.gatech.edu Mon Nov 5 10:27:14 2001
From: hollow1 at cc.gatech.edu (James Adam Sigler)
Date: Mon, 5 Nov 2001 10:27:14 -0500
Subject: [rt-users] instalation problem
In-Reply-To: <1004965639.5166.22.camel@cnx>
Message-ID:
Whats happening is the mysql script which creates and grants rights to the
"rt-user" needs to give rt-user a password which it probably does. Since,
the output did not ask you for a poassword and the database needs on to
log in the user it seems that either the script has a bug or you did not
give the user a password in your Makefile. Check to make sure 1. Your
rt-user is getting assigned a password in your Makefile 2. That your mysql
knows to ask your user for a password. (THis could be a versioning
issue.) in mysql and 3. That the user is even getting put into the
database. If none of these work try rt-2-0-8_02 (the most current
release) which worked for me with one little bug which was pretty easy to
resolve.
Sincerely,
-James Adam Sigler-
James Adam Sigler
Research Scientist
College of Computing
Georgia Tech
Phone: 404-385-0391
Office: CoC 211
Email: hollow1 at cc.gatech.edu
On 5 Nov 2001, Vojtech Moravek wrote:
>
> Hello guys,
> I have problem with rt 2-0-8. After make instal i will get this error
> message :( This is full output from make install
>
> If somebody have solved this problem, please help me.
>
>
> Best regards
> Vojtech Moravek
>
> vojtech.moravek at cz.tiscali.com
>
>
> make install
> mkdir -p //opt/rt2/bin
> mkdir -p //opt/rt2/WebRT/data
> mkdir -p //opt/rt2/WebRT/sessiondata
> mkdir -p //opt/rt2/etc
> mkdir -p //opt/rt2/lib
> mkdir -p //opt/rt2/WebRT/html
> mkdir -p //opt/rt2/local/WebRT/html
> /usr/bin/perl tools/initdb 'mysql' '/usr' 'localhost' '' 'root' 'rt2'
> create
> Now creating a database for RT.
> Enter the mysql password for root:
> Creating mysql database rt2.
> cp etc/acl.mysql '//opt/rt2/etc/acl.mysql'
> /usr/bin/perl -p -i -e " s'!!DB_TYPE!!'"mysql"'g;\
> s'!!DB_HOST!!'"localhost"'g;\
> s'!!DB_RT_PASS!!'"rt_pass"'g;\
> s'!!DB_RT_HOST!!'"localhost"'g;\
> s'!!DB_RT_USER!!'"rt_user"'g;\
> s'!!DB_DATABASE!!'"rt2"'g;"
> //opt/rt2/etc/acl.mysql
> bin/initacls.mysql '/usr' 'localhost' '' 'root' '' 'rt2'
> '//opt/rt2/etc/acl.mysql'
> Enter the mysql administrator's database password to create a new user
> for RT
> Enter password:
> Enter the mysql administrator's database password to nondestructively
> reload the database
> Enter password:
> /usr/bin/perl tools/initdb 'mysql' '/usr' 'localhost' '' 'rt_user'
> 'rt2' insert
> Now populating database schema.
> Enter the mysql password for rt_user:
> Creating database schema.
> DBI->connect(dbname=rt2;host=localhost) failed: Access denied for user:
> 'rt_user at localhost' (Using password: NO) at tools/initdb line 144
> Access denied for user: 'rt_user at localhost' (Using password: NO) at
> tools/initdb line 144, line 1.
> make: *** [initdb.rtuser] Error 255
> [root at tickets rt-2-0-8_01]#
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
From airboss at bitstream.net Mon Nov 5 12:57:27 2001
From: airboss at bitstream.net (Dan Debertin)
Date: Mon, 5 Nov 2001 11:57:27 -0600 (CST)
Subject: [rt-users] OnCreate not sending mail
In-Reply-To:
Message-ID:
[ Replying once again to my own mail.... ]
Just want to let people know that this turned out to be operator error. I
skimmed over this comment in config.pm:
# If you picked 'sendmailpipe', you MUST add a -t flag to $SendmailArguments
Stupid me. Sorry for the noise.
Dan Debertin
--
++ Dan Debertin
++ Senior Systems Administrator
++ Bitstream Underground, LLC
++ airboss at bitstream.net
++ (612)321-9290 x108
++ GPG Fingerprint: 0BC5 F4D6 649F D0C8 D1A7 CAE4 BEF4 0A5C 300D 2387
From Greg at zoolink.net Mon Nov 5 13:46:51 2001
From: Greg at zoolink.net (Greg Kornatowsky)
Date: Mon, 5 Nov 2001 10:46:51 -0800
Subject: [rt-users] Trouble Installing - Apache::Cookie Error
Message-ID:
Can someone please help me, when I try to start my Apache I get the
following error message.
[root at localhost src]# /usr/local/apache/bin/apachectl start
[Mon Nov 5 14:48:25 2001] [error] Can't load
'/usr/local/lib/perl5/site_perl/5.6.1/i686-linux/auto/Apache/Cookie/Cook
ie.so' for module Apache::Cookie: libapreq.so.0: cannot load shared
object file: No such file or directory at
/usr/local/lib/perl5/5.6.1/i686-linux/DynaLoader.pm line 206.
at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/mod_perl.pm line 14
Compilation failed in require at /opt/rt2/bin/webmux.pl line 80.
BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 80.
Compilation failed in require at (eval 5) line 1.
Syntax error on line 998 of /usr/local/apache/conf/httpd.conf:
Can't load
'/usr/local/lib/perl5/site_perl/5.6.1/i686-linux/auto/Apache/Cookie/Cook
ie.so' for module Apache::Cookie: libapreq.so.0: cannot load shared
object file: No such file or directory at
/usr/local/lib/perl5/5.6.1/i686-linux/DynaLoader.pm line 206.
at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/mod_perl.pm line 14
Compilation failed in require at /opt/rt2/bin/webmux.pl line 80.
BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 80.
Compilation failed in require at (eval 5) line 1.
/usr/local/apache/bin/apachectl start: httpd could not be started
From amulder at irus.rri.ca Mon Nov 5 14:55:54 2001
From: amulder at irus.rri.ca (Art Mulder)
Date: Mon, 5 Nov 2001 14:55:54 -0500 (EST)
Subject: [rt-users] installation - DBD::mysql
Message-ID:
I'm having a lot of headaches trying to get this thing installed.
I've been stuck at the "make testdeps" stage for the past 3 days.
Right now, I can't seem to get past this:
...
Checking for DBD::mysql 2.0416 ....DBD::mysql 2.0416 not installed.
I've downloaded three different versions of the module and it still tries
to tell me that it's not there. Just now I got the most recent version
I could find -- Msql-Mysql-modules-1.2219 and installed it, and the same
message pops up from "make testdeps". I'm getting discouraged here.
I'm on Solaris 7, just put in the latest Apache, and mod_perl, and I'm
running perl v5.6.0
---------- ---------- ---------- ---------- ---------- ---------- ----------
Art Mulder, Sr Systems Administrator
amulder at irus.rri.ca The John P. Robarts Research Institute
www.irus.rri.ca/~amulder/ London, Ontario, Canada, Eh!
From ccoy at ssww.com Mon Nov 5 16:45:40 2001
From: ccoy at ssww.com (Carrie Coy)
Date: Mon, 05 Nov 2001 16:45:40 -0500
Subject: [rt-users] Email server in DMZ, RT in LAN ???
Message-ID: <3BE70884.BD1D22FF@ssww.com>
Basic question about how to configure things:
Our email server is running in our DMZ. RT is installed behind our
firewall. To funnel a message to "help at mydomain.com" to
RequestTracker, do I have to permit DMZ->LAN traffic on port 25 between
these two hosts (I'd rather not)? Or am I missing something basic?
TIA,
Carrie Coy
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From teo.dehesselle at uts.edu.au Mon Nov 5 18:13:50 2001
From: teo.dehesselle at uts.edu.au (Teo de Hesselle)
Date: Tue, 06 Nov 2001 10:13:50 +1100
Subject: [rt-users] RT Stats - MOVED - Repost
Message-ID: <3BE71D2E.260E1330@uts.edu.au>
Since noone seems to read the damned archive... I had to move my rt stats
script. If you go to the OLD url, you'll be asked for a password.
If anyone wants my rt stats script, it's available from
http://peabody.itd.uts.edu.au/rt-stats/
Enjoy.
--
T?o de Hesselle, \ One possible reason that things
Unix Systems Administrator \ aren't going according to plan
\ is that there never was a plan
University of Technology, Sydney \ in the first place.
From Rich.West at wesmo.com Mon Nov 5 18:24:41 2001
From: Rich.West at wesmo.com (Rich West)
Date: Mon, 05 Nov 2001 18:24:41 -0500
Subject: [rt-users] RT Stats - MOVED - Repost
References: <3BE71D2E.260E1330@uts.edu.au>
Message-ID: <3BE71FB9.4070202@wesmo.com>
Thanks.. already got it by hunting through the archives.
I hate to point this out, but it was mentioned in ONE posting waaaaay
back when, and it is not all that easy to find. Searching for rtstats2
or "rt stats" brought up a mess of related messages, all of which had
the link to the one requiring the password. :)
Anyhow, nice script! I hope to try it out tomorrow morning!
-Rich
Teo de Hesselle wrote:
>Since noone seems to read the damned archive... I had to move my rt stats
>script. If you go to the OLD url, you'll be asked for a password.
>
>If anyone wants my rt stats script, it's available from
>
> http://peabody.itd.uts.edu.au/rt-stats/
>
>Enjoy.
>
--
Richard West $14.95 Registrations mailto:rwest at wesmo.com
Wesmo Computer Services .com .net .org .tv .cc http://www.wesmo.com
Full Domain & Web Hosting .BIZ .INFO & MORE!!
From allbery at ece.cmu.edu Mon Nov 5 18:48:47 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Mon, 05 Nov 2001 18:48:47 -0500
Subject: [rt-users] RT Stats - MOVED - Repost
In-Reply-To: <3BE71D2E.260E1330@uts.edu.au>
References: <3BE71D2E.260E1330@uts.edu.au>
Message-ID: <25250000.1005004126@vpn44.ece.cmu.edu>
On Tuesday, November 06, 2001 10:13:50 +1100, Teo de Hesselle
wrote:
+-----
| Since noone seems to read the damned archive... I had to move my rt stats
+--->8
The archive hasn't been all that well publicized....
--
brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net
system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [linux: proof of the million monkeys theory]
From volker.kroll at 4mino.de Tue Nov 6 07:20:39 2001
From: volker.kroll at 4mino.de (Volker Kroll)
Date: 06 Nov 2001 13:20:39 +0100
Subject: [rt-users] Error after installation
Message-ID: <1005049244.1261.58.camel@bevok1>
Hi,
found rt yesterday and wanted to install it in my company. After
recompiling Apache with mod_perl and installation of many ;-) modules
apache started correct.
In the docs is said to include this in the httpd.conf:
DocumentRoot /path/to/rt2/WebRT/html
ServerName your.rt.server.hostname
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /path/to/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
But it seems that it has to be called
PerlHandler HTML::Mason
and you have to include
PerlModule HTML::Mason
Is this correct or, where can I find the RT::Mason Module
I searched in the docs and the lib dir but didn't find anything
The Error in my errorlog of Apache is:
[Tue Nov 6 13:10:32 2001] [error] Undefined subroutine
&HTML::Mason::handler called.
So I cannnot use anything
Perhaps someone has a hint, where to find the information
Thanks in advance
Volker Kroll
--
Volker Kroll Chief System Developer
4mino AG Berlin - GERMANY -
From alesh at sportina.si Tue Nov 6 08:20:03 2001
From: alesh at sportina.si (Alesh Mustar)
Date: Tue, 06 Nov 2001 14:20:03 +0100
Subject: [rt-users] Error after installation
References: <1005049244.1261.58.camel@bevok1>
Message-ID: <3BE7E383.1000801@sportina.si>
What exactly did you put in httpd.conf? Copy & paste.
What does make testdeps say?
Also, what does in tools dir of the installation perl testdeps -warn
mysql say?
Regards,
A.
Volker Kroll wrote:
> Hi,
>
> found rt yesterday and wanted to install it in my company. After
> recompiling Apache with mod_perl and installation of many ;-) modules
> apache started correct.
>
> In the docs is said to include this in the httpd.conf:
>
> DocumentRoot /path/to/rt2/WebRT/html
> ServerName your.rt.server.hostname
> PerlModule Apache::DBI
> PerlFreshRestart On
> PerlRequire /path/to/rt2/bin/webmux.pl
>
> SetHandler perl-script
> PerlHandler RT::Mason
>
>
>
> But it seems that it has to be called
>
> PerlHandler HTML::Mason
> and you have to include
> PerlModule HTML::Mason
>
> Is this correct or, where can I find the RT::Mason Module
> I searched in the docs and the lib dir but didn't find anything
>
> The Error in my errorlog of Apache is:
>
> [Tue Nov 6 13:10:32 2001] [error] Undefined subroutine
> &HTML::Mason::handler called.
>
> So I cannnot use anything
>
> Perhaps someone has a hint, where to find the information
> Thanks in advance
> Volker Kroll
>
From justis at opennms.org Tue Nov 6 09:20:28 2001
From: justis at opennms.org (Justis Peters)
Date: Tue, 6 Nov 2001 09:20:28 -0500
Subject: [rt-users] Email server in DMZ, RT in LAN ???
Message-ID: <20011106142029.2131D14638B@mail.opennms.org>
Meant to send this to the whole list, also -- in case anybody else was trying
to do the same thing.
---------- Forwarded Message ----------
Subject: Re: [rt-users] Email server in DMZ, RT in LAN ???
Date: Mon, 5 Nov 2001 17:33:17 -0500
From: Justis Peters
To: Carrie Coy
We worked around this by using fetchmail. All the mailboxes for RT are
aliased to one "holding" account on our email server. Then, fetchmail
(running as a daemon) goes out and retrieves all the email. Once it gets it,
it delivers it directly to procmail. We have custom procmail rules setup to
trigger the rt-mailgate application.
You could probably have fetchmail deliver straight to sendmail, postfix, etc.
That way you could still use the aliasing the way it is described in the
installation docs. We chose to use procmail, however, because it allowed us
to get rid of sendmail.
If you need a copy of the fetchmail and procmail configs, let me know and
I'll pass them on. Good luck!
Justis Peters
justis at opennms.org
On Monday 05 November 2001 04:45 pm, you wrote:
> Basic question about how to configure things:
>
> Our email server is running in our DMZ. RT is installed behind our
> firewall. To funnel a message to "help at mydomain.com" to
> RequestTracker, do I have to permit DMZ->LAN traffic on port 25 between
> these two hosts (I'd rather not)? Or am I missing something basic?
>
> TIA,
> Carrie Coy
-------------------------------------------------------
From jesse at bestpractical.com Tue Nov 6 12:27:46 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 12:27:46 -0500
Subject: [rt-users] installation - DBD::mysql
In-Reply-To: ; from amulder@irus.rri.ca on Mon, Nov 05, 2001 at 02:55:54PM -0500
References:
Message-ID: <20011106122746.F9020@pallas.fsck.com>
The DBD::mysql installed by that rev of Msql-Mysql modules should be fine.
I'm sort of wondering if the author backed down the module version # or somesuch.....
-j
On Mon, Nov 05, 2001 at 02:55:54PM -0500, Art Mulder wrote:
>
> I'm having a lot of headaches trying to get this thing installed.
> I've been stuck at the "make testdeps" stage for the past 3 days.
>
> Right now, I can't seem to get past this:
> ...
> Checking for DBD::mysql 2.0416 ....DBD::mysql 2.0416 not installed.
>
> I've downloaded three different versions of the module and it still tries
> to tell me that it's not there. Just now I got the most recent version
> I could find -- Msql-Mysql-modules-1.2219 and installed it, and the same
> message pops up from "make testdeps". I'm getting discouraged here.
>
> I'm on Solaris 7, just put in the latest Apache, and mod_perl, and I'm
> running perl v5.6.0
>
> ---------- ---------- ---------- ---------- ---------- ---------- ----------
> Art Mulder, Sr Systems Administrator
> amulder at irus.rri.ca The John P. Robarts Research Institute
> www.irus.rri.ca/~amulder/ London, Ontario, Canada, Eh!
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Tue Nov 6 12:53:01 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 12:53:01 -0500
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com>; from gregs@Intellstat.com on Sun, Oct 21, 2001 at 02:48:36PM -0700
References: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com>
Message-ID: <20011106125301.G9020@pallas.fsck.com>
you need to manually assign passwords to unprivileged users. (For now, anyway)
On Sun, Oct 21, 2001 at 02:48:36PM -0700, Greg Smythe wrote:
> Hello --
>
> According to http://www.helgrim.com/rtdocs/admin.html
> under =head4 there is supposed
> to be a way to allow Joe Schmoe to submit a ticket request via the web
> interface without having a login. How do I get to this? I tried just
> clicking the login button, setting user to "unprivileged", etc. The docs
> even say that when an email is submitted RT will create an unpriviledged
> user...
>
> Thanks!
>
>
>
>
> -=-=-=-=-=-=-=-=-=-=-=-=-=-
> Greg Smythe
> SysAdmin
> Intellstat Communications
> WA State Resident
>
>
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From tom at LS.Berkeley.EDU Tue Nov 6 13:00:32 2001
From: tom at LS.Berkeley.EDU (Tom Holub)
Date: Tue, 6 Nov 2001 10:00:32 -0800
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <20011106125301.G9020@pallas.fsck.com>; from jesse@bestpractical.com on Tue, Nov 06, 2001 at 12:53:01PM -0500
References: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com> <20011106125301.G9020@pallas.fsck.com>
Message-ID: <20011106100032.A28639@ls.berkeley.edu>
Can we make this a high-priority feature request? It's almost necessary if
you want to use rt with a very broad community.
The hack I'm currently using is to create a single privileged account, and
change the "Login" stub to print a message like "To view a request, log in
with this username and password," which is inelegant.
Another glitch is that if you log in to the SelfService interface, and
then click on "Logout", you get returned to the main login page, not the
SelfService login page.
On Tue, Nov 06, 2001 at 12:53:01PM -0500, Jesse Vincent wrote:
> you need to manually assign passwords to unprivileged users. (For now, anyway)
>
>
> On Sun, Oct 21, 2001 at 02:48:36PM -0700, Greg Smythe wrote:
> > Hello --
> >
> > According to http://www.helgrim.com/rtdocs/admin.html
> > under =head4 there is supposed
> > to be a way to allow Joe Schmoe to submit a ticket request via the web
> > interface without having a login. How do I get to this? I tried just
> > clicking the login button, setting user to "unprivileged", etc. The docs
> > even say that when an email is submitted RT will create an unpriviledged
> > user...
> >
> > Thanks!
> >
> >
> >
> >
> > -=-=-=-=-=-=-=-=-=-=-=-=-=-
> > Greg Smythe
> > SysAdmin
> > Intellstat Communications
> > WA State Resident
> >
> >
> >
>
> --
> http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
--
Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall
From jesse at bestpractical.com Tue Nov 6 13:05:07 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 13:05:07 -0500
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <20011106100032.A28639@ls.berkeley.edu>; from tom@LS.Berkeley.EDU on Tue, Nov 06, 2001 at 10:00:32AM -0800
References: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com> <20011106125301.G9020@pallas.fsck.com> <20011106100032.A28639@ls.berkeley.edu>
Message-ID: <20011106130507.I9020@pallas.fsck.com>
On Tue, Nov 06, 2001 at 10:00:32AM -0800, Tom Holub wrote:
> Can we make this a high-priority feature request? It's almost necessary if
> you want to use rt with a very broad community.
In fact you can. There are two pretty simple ways to do so:
Pay me to implement it.
Implement it yourself and provide the code to the community.
>
> The hack I'm currently using is to create a single privileged account, and
> change the "Login" stub to print a message like "To view a request, log in
> with this username and password," which is inelegant.
>
You could always encode the username and password into a URL. The login form
is just a regular html form
> Another glitch is that if you log in to the SelfService interface, and
> then click on "Logout", you get returned to the main login page, not the
> SelfService login page.
There is only one login page. There's no seperate login for /SelfService
>
> On Tue, Nov 06, 2001 at 12:53:01PM -0500, Jesse Vincent wrote:
> > you need to manually assign passwords to unprivileged users. (For now, anyway)
> >
> >
> > On Sun, Oct 21, 2001 at 02:48:36PM -0700, Greg Smythe wrote:
> > > Hello --
> > >
> > > According to http://www.helgrim.com/rtdocs/admin.html
> > > under =head4 there is supposed
> > > to be a way to allow Joe Schmoe to submit a ticket request via the web
> > > interface without having a login. How do I get to this? I tried just
> > > clicking the login button, setting user to "unprivileged", etc. The docs
> > > even say that when an email is submitted RT will create an unpriviledged
> > > user...
> > >
> > > Thanks!
> > >
> > >
> > >
> > >
> > > -=-=-=-=-=-=-=-=-=-=-=-=-=-
> > > Greg Smythe
> > > SysAdmin
> > > Intellstat Communications
> > > WA State Resident
> > >
> > >
> > >
> >
> > --
> > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
>
> --
> Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
> College of Letters & Science
> 249 Campbell Hall
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From tom at LS.Berkeley.EDU Tue Nov 6 13:22:47 2001
From: tom at LS.Berkeley.EDU (Tom Holub)
Date: Tue, 6 Nov 2001 10:22:47 -0800
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <20011106130507.I9020@pallas.fsck.com>; from jesse@bestpractical.com on Tue, Nov 06, 2001 at 01:05:07PM -0500
References: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com> <20011106125301.G9020@pallas.fsck.com> <20011106100032.A28639@ls.berkeley.edu> <20011106130507.I9020@pallas.fsck.com>
Message-ID: <20011106102247.A29571@ls.berkeley.edu>
On Tue, Nov 06, 2001 at 01:05:07PM -0500, Jesse Vincent wrote:
>
>
>
> On Tue, Nov 06, 2001 at 10:00:32AM -0800, Tom Holub wrote:
> > Can we make this a high-priority feature request? It's almost necessary if
> > you want to use rt with a very broad community.
>
> In fact you can. There are two pretty simple ways to do so:
> Pay me to implement it.
How much?
> > Another glitch is that if you log in to the SelfService interface, and
> > then click on "Logout", you get returned to the main login page, not the
> > SelfService login page.
>
> There is only one login page. There's no seperate login for /SelfService
Well, let me be more specific: if you give out the /SelfService URL, the
user will get the login page. If they log in there, they'll get into the
self-service system. If they then click "Logout", they'll get returned to
the login page, but if they log in from that page, they'll go into the main
rt system, not the self-service system.
--
Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
College of Letters & Science
249 Campbell Hall
From bgeraldo at sockeye.com Tue Nov 6 14:38:00 2001
From: bgeraldo at sockeye.com (Bolivar Geraldo)
Date: Tue, 6 Nov 2001 14:38:00 -0500 (EST)
Subject: [rt-users] Problem with configuring Apache
Message-ID: <200111061838.fA6Ic3r15824@fishy.sockeye.com>
After following the readme directions and trying to start apache, I am
recieving the following error:
Syntax error on line 996 of /usr/apache/conf/httpd.conf:
Can't load '/usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris/auto/DBI/DBI.so' for module DBI: ld.so.1: /usr/apache/bin/httpd: fatal: relocation error: file /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris/auto/DBI/DBI.so: symbol main: referenced symbol not found at /usr/local/lib/perl5/5.6.1/sun4-solaris/DynaLoader.pm line 206.
at /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris/DBI.pm line 189
BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.6.1/sun4-solaris/DBI.pm line 189.
Compilation failed in require at /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.
BEGIN failed--compilation aborted at /usr/local/lib/perl5/site_perl/5.6.1/Apache/DBI.pm line 4.
Compilation failed in require at (eval 3) line 3.
Can anyone tell me what I'm doing wrong?
Bolivar
--
Bolivar Geraldo (Junior)
NOC Analyst
Ph: 617-559-4031
Cell: 617-699-4315
E-mail: bgeraldo at sockeye.com
Pager: bgeraldo-pager at sockeye.com
Sockeye Networks, Inc.
275 Grove St., Suite 1-120
Newton, MA 02466-2272
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From cewatts at frontier.net Tue Nov 6 13:39:44 2001
From: cewatts at frontier.net (Charlie Watts)
Date: Tue, 6 Nov 2001 11:39:44 -0700 (MST)
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <20011106130507.I9020@pallas.fsck.com>
Message-ID:
On Tue, 6 Nov 2001, Jesse Vincent wrote:
> On Tue, Nov 06, 2001 at 10:00:32AM -0800, Tom Holub wrote:
> > Can we make this a high-priority feature request? It's almost necessary if
> > you want to use rt with a very broad community.
>
> In fact you can. There are two pretty simple ways to do so:
> Pay me to implement it.
Estimate $$ ?
I'm interested.
--
Charlie Watts
cewatts at frontier.net
Frontier Internet, Inc.
http://www.frontier.net/
From travis.campbell at amd.com Tue Nov 6 14:12:23 2001
From: travis.campbell at amd.com (Travis Campbell)
Date: Tue, 6 Nov 2001 13:12:23 -0600
Subject: [rt-users] Due date bug in /Ticket/Display.html for rt-2-0-8
Message-ID: <20011106131223.J12347@beast.amd.com>
RT version: 2.0.8 through 2.0.8_02
/Ticket/Display.html is misbehaving with regards to setting the Due date
when creating a new ticket using data from /Ticket/Create.html.
When I create a ticket with:
No default due date (ie, I leave the Due date blank)
or
Set a specific due date (11/30/2001)
Display.html appears to blindly override and use the same time as the
creation date.
Here's a small diff of what I did to fix it. Hope you can take unified
diffs.
--- /opt/rt2/WebRT/html/Ticket/Display.html Tue Nov 6 12:54:45 2001
+++ Display.html Tue Nov 6 13:09:07 2001
@@ -47,7 +47,13 @@
}
my $due = new RT::Date($session{'CurrentUser'});
- $due->Set(value => $ARGS{'Due'});
+ if (defined $ARGS{'Due'} and $ARGS{'Due'} ne "") {
+ $due->Set(value => $ARGS{'Due'});
+ } elsif (defined ($Queue->DefaultDueIn)) {
+ $due->SetToNow;
+ $due->AddDays($Queue->DefaultDueIn);
+ }
+
my $starts = new RT::Date($session{'CurrentUser'});
$starts->Set(value => $ARGS{'Starts'});
As always, YMMV. This appears to work for me.
Travis
--
Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
============================================================================
"Does anything work as expected?" Yes. An axe through the CPU.
From Andrzej.Bursztynski at pse.pl Tue Nov 6 14:15:43 2001
From: Andrzej.Bursztynski at pse.pl (Andrzej Bursztynski)
Date: Tue, 6 Nov 2001 20:15:43 +0100
Subject: [rt-users] rt-mailgate and e-mail header
Message-ID: <20011106201543.A9072@pse.pl>
My mail admin wants to rewrite 'From', 'Return-Path:' and 'Sender:'
e-mail header fields to domain address form eg. rt at my.domain
So he asked me to modify /opt/rt2/etc/config.pm:
$SendmailArguments='-oi -f rt at my.domain'
This works perfectly for WebRT:
From bogus@does.not.exist.com Tue Nov 6 18:45:21 2001
From: bogus@does.not.exist.com ()
Date: Tue, 06 Nov 2001 23:45:21 -0000
Subject: No subject
Message-ID:
But when users either create or reply with e-mail (so the stuff goes
through rt-mailgate) the header looks like:
From bogus@does.not.exist.com Tue Nov 6 19:07:04 2001
From: bogus@does.not.exist.com ()
Date: Wed, 07 Nov 2001 00:07:04 -0000
Subject: No subject
Message-ID:
Any ideas why? Sendmail is run as 'daemon', while WebRT as 'rt' user,
both are set as trusted users to sendmail.
--
K?aniam sie
(ab)
-=====================Uwaga! Zmiana numer?w telefonicznych=====================
-= Andrzej Bursztynski, email: and at my.domain tel +48-27-2221112 fax +48-27-2221209
-= Polskie Sieci Elektroenergetyczne SA, 00-950 Warszawa, ul. Mysia 2, POLAND
-=====================Uwaga! Zmiana numer?w telefonicznych=====================
From jesse at bestpractical.com Tue Nov 6 14:23:47 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 14:23:47 -0500
Subject: [rt-users] Due date bug in /Ticket/Display.html for rt-2-0-8
In-Reply-To: <20011106131223.J12347@beast.amd.com>; from travis.campbell@amd.com on Tue, Nov 06, 2001 at 01:12:23PM -0600
References: <20011106131223.J12347@beast.amd.com>
Message-ID: <20011106142347.J9020@pallas.fsck.com>
So you know, there's already a fix in CVS for 2.0.9 for this:
$due->Set(Format => 'unknown', Value => $ARGS{'Due'});
On Tue, Nov 06, 2001 at 01:12:23PM -0600, Travis Campbell wrote:
> RT version: 2.0.8 through 2.0.8_02
>
> /Ticket/Display.html is misbehaving with regards to setting the Due date
> when creating a new ticket using data from /Ticket/Create.html.
>
> When I create a ticket with:
>
> No default due date (ie, I leave the Due date blank)
>
> or
>
> Set a specific due date (11/30/2001)
>
> Display.html appears to blindly override and use the same time as the
> creation date.
>
> Here's a small diff of what I did to fix it. Hope you can take unified
> diffs.
>
> --- /opt/rt2/WebRT/html/Ticket/Display.html Tue Nov 6 12:54:45 2001
> +++ Display.html Tue Nov 6 13:09:07 2001
> @@ -47,7 +47,13 @@
> }
>
> my $due = new RT::Date($session{'CurrentUser'});
> - $due->Set(value => $ARGS{'Due'});
> + if (defined $ARGS{'Due'} and $ARGS{'Due'} ne "") {
> + $due->Set(value => $ARGS{'Due'});
> + } elsif (defined ($Queue->DefaultDueIn)) {
> + $due->SetToNow;
> + $due->AddDays($Queue->DefaultDueIn);
> + }
> +
> my $starts = new RT::Date($session{'CurrentUser'});
> $starts->Set(value => $ARGS{'Starts'});
>
> As always, YMMV. This appears to work for me.
>
> Travis
> --
> Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
> 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
> TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
> ============================================================================
> "Does anything work as expected?" Yes. An axe through the CPU.
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Tue Nov 6 14:26:53 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 14:26:53 -0500
Subject: [rt-users] Nonprivileged logins..
In-Reply-To: <20011106102247.A29571@ls.berkeley.edu>; from tom@LS.Berkeley.EDU on Tue, Nov 06, 2001 at 10:22:47AM -0800
References: <41257DB9CD3CD311BE92006008A52B2522EBF0@mail.intellstat.com> <20011106125301.G9020@pallas.fsck.com> <20011106100032.A28639@ls.berkeley.edu> <20011106130507.I9020@pallas.fsck.com> <20011106102247.A29571@ls.berkeley.edu>
Message-ID: <20011106142653.K9020@pallas.fsck.com>
On Tue, Nov 06, 2001 at 10:22:47AM -0800, Tom Holub wrote:
[Discussion of consulting work taken off to private mail]
>
> Well, let me be more specific: if you give out the /SelfService URL, the
> user will get the login page. If they log in there, they'll get into the
> self-service system. If they then click "Logout", they'll get returned to
> the login page, but if they log in from that page, they'll go into the main
> rt system, not the self-service system.
Ah. you want to turn off "Allow user to be granted rights" for that user. Then they'll be automatically forced into SelfService.
>
> --
> Tom Holub (tom_holub at LS.Berkeley.EDU, 510-642-9069)
> College of Letters & Science
> 249 Campbell Hall
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From travis.campbell at amd.com Tue Nov 6 14:54:04 2001
From: travis.campbell at amd.com (Travis Campbell)
Date: Tue, 6 Nov 2001 13:54:04 -0600
Subject: [rt-users] Due date bug in /Ticket/Display.html for
rt-2-0-8
In-Reply-To: <20011106142347.J9020@pallas.fsck.com>
References: <20011106131223.J12347@beast.amd.com>
<20011106142347.J9020@pallas.fsck.com>
Message-ID: <20011106135402.K12347@beast.amd.com>
On Tue, Nov 06, 2001 at 02:23:47PM -0500, Jesse Vincent wrote:
>
> So you know, there's already a fix in CVS for 2.0.9 for this:
>
> $due->Set(Format => 'unknown', Value => $ARGS{'Due'});
Ahha!
I did some looking but didn't see anything obvious. I'll look at using
this instead.
Thanks!
Travis
--
Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
============================================================================
"Does anything work as expected?" Yes. An axe through the CPU.
From derek at csolve.net Tue Nov 6 17:23:32 2001
From: derek at csolve.net (Derek Buttineau)
Date: Tue, 6 Nov 2001 17:23:32 -0500
Subject: [rt-users] Silly Question
Message-ID: <022d01c16711$ab6f7d40$01000001@derek>
Just a quick question if Jesse can tell me quickly.. I've been playing with
this for awhile but can't seem to figure it out.
I'm trying to figure out the sql query to extract from the database a list
of ticket numbers associated to a particular requester address (not via web
interface.. just through standard queries).
From j.freeman at sporg.com Tue Nov 6 18:13:52 2001
From: j.freeman at sporg.com (Jeremy E. Freeman)
Date: Tue, 6 Nov 2001 15:13:52 -0800
Subject: [rt-users] Delay when sending mail
Message-ID: <0EFDD4B425B6CE49899DA99A4B37BCA81EC1@server01.staff.sporg.com>
When replying to a ticket via the web interface in RT2.0.8, it takes
abou 25 seconds after hitting submit before the page refreshes.
Everything else in the system is super-speedy so I am leaning towards
this being an exim problem. Any pointers on how I can track this down?
Or should I just put up with it?
---
Jeremy Freeman
From jesse at bestpractical.com Tue Nov 6 18:29:40 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 18:29:40 -0500
Subject: [rt-users] Silly Question
In-Reply-To: <022d01c16711$ab6f7d40$01000001@derek>; from derek@csolve.net on Tue, Nov 06, 2001 at 05:23:32PM -0500
References: <022d01c16711$ab6f7d40$01000001@derek>
Message-ID: <20011106182940.S9020@pallas.fsck.com>
You've got a couple ways to do this:
Turn on query logging in mysql.
Turn on debugging in DBIx::SearchBuilder.
Write your code to use the RT API, rather than talking directly to the DB.
On Tue, Nov 06, 2001 at 05:23:32PM -0500, Derek Buttineau wrote:
> Just a quick question if Jesse can tell me quickly.. I've been playing with
> this for awhile but can't seem to figure it out.
>
> I'm trying to figure out the sql query to extract from the database a list
> of ticket numbers associated to a particular requester address (not via web
> interface.. just through standard queries).
>
> From what I can see in the Tickets table it only stores the Creator as a
> reference (correct me if I'm wrong)..
>
> If it's changed at some point then it seems you need to query the Watchers
> table to try and find what is owned..
>
> The web interface does a good job of picking up the currently owned tickets
> for a requester.. I don't suppose I could ask what the sql query behind
> that?
>
> Thanks,
>
> Derek
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Tue Nov 6 18:34:08 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Tue, 6 Nov 2001 18:34:08 -0500
Subject: [rt-users] Delay when sending mail
In-Reply-To: <0EFDD4B425B6CE49899DA99A4B37BCA81EC1@server01.staff.sporg.com>; from j.freeman@sporg.com on Tue, Nov 06, 2001 at 03:13:52PM -0800
References: <0EFDD4B425B6CE49899DA99A4B37BCA81EC1@server01.staff.sporg.com>
Message-ID: <20011106183408.T9020@pallas.fsck.com>
Does exim's sendmail replacement need a commandline option to deliver asynchronously?
On Tue, Nov 06, 2001 at 03:13:52PM -0800, Jeremy E. Freeman wrote:
> When replying to a ticket via the web interface in RT2.0.8, it takes
> abou 25 seconds after hitting submit before the page refreshes.
> Everything else in the system is super-speedy so I am leaning towards
> this being an exim problem. Any pointers on how I can track this down?
> Or should I just put up with it?
>
> ---
> Jeremy Freeman
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From david.ryan at baker.ie Wed Nov 7 07:39:04 2001
From: david.ryan at baker.ie (David Ryan)
Date: Wed, 07 Nov 2001 12:39:04 +0000
Subject: [rt-users] SelfService and other hidden bits
Message-ID: <3BE92B68.90503CDA@baker.ie>
Hi there,
We are just evaluating RT and it certainly looks to be very good. The
testimonials from people who are using it seem to indicate that the
product is very good and flexible.
However, having installed it I'm now faced with trying to work out (from
the users point of view) how to use it effectively.
I have noticed two things while going through the mail archives and
documentation which I can't find explained and am wondering if I am
missing something or some set of documentation.
The first one is SelfService which was referred to in one of the mails
and which only seems to appear in the documentation in the FAQ and then
only as a reference to the fact that it exists and doesn't have
instructions on how to access it. From my point of view it gives a more
usefull look into a users tickets than the normal login.
The second one is the interface presented here -
http://www.fsck.com/projects/rt/screenshots/ticket.png - is this
someones customised interface or is it normally available and I just
can't find it ?
These are just some examples of the features which I may be missing -
again, am I missing some set of documentation other than that available
at http://www.helgrim.com/rtdocs/
Thanks,
David Ryan,
Baker Consultants
From chris.walker at band-x.net Wed Nov 7 09:55:30 2001
From: chris.walker at band-x.net (chris walker)
Date: Wed, 07 Nov 2001 14:55:30 +0000
Subject: [rt-users] SelfService and other hidden bits
References: <3BE92B68.90503CDA@baker.ie>
Message-ID: <3BE94B62.1000506@band-x.net>
Hi,
I think http://www.fsck.com/projects/rt/screenshots/ticket.png
is a screenshot of rt version 1.
There is an rt2 directory with a few rt2 screenshots.
cheers
Chris Walker
David Ryan wrote:
> Hi there,
>
> We are just evaluating RT and it certainly looks to be very good. The
> testimonials from people who are using it seem to indicate that the
> product is very good and flexible.
>
> However, having installed it I'm now faced with trying to work out (from
> the users point of view) how to use it effectively.
>
> I have noticed two things while going through the mail archives and
> documentation which I can't find explained and am wondering if I am
> missing something or some set of documentation.
>
> The first one is SelfService which was referred to in one of the mails
> and which only seems to appear in the documentation in the FAQ and then
> only as a reference to the fact that it exists and doesn't have
> instructions on how to access it. From my point of view it gives a more
> usefull look into a users tickets than the normal login.
>
> The second one is the interface presented here -
> http://www.fsck.com/projects/rt/screenshots/ticket.png - is this
> someones customised interface or is it normally available and I just
> can't find it ?
>
> These are just some examples of the features which I may be missing -
> again, am I missing some set of documentation other than that available
> at http://www.helgrim.com/rtdocs/
>
> Thanks,
>
> David Ryan,
> Baker Consultants
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
From ckolar at imsa.edu Wed Nov 7 10:08:38 2001
From: ckolar at imsa.edu (Christopher Kolar)
Date: Wed, 07 Nov 2001 09:08:38 -0600
Subject: [rt-users] RT+ Mandrake httpd-perl
Message-ID: <5.1.0.14.2.20011107090335.01c1c110@staffmail.imsa.edu>
Hi everyone. We want to get RT 2 up and running after having great success
with RT 1.x. The box we want to test it on is running Mandrake 8.1. This
distribution installs both a slim httpd for static pages, as well as a
second instance (httpd-perl) that runs on a separate port as the perl proxy.
I was wondering if anyone has tried using this distribution and this type
of apache configuration with RT? We'll be working on it today, but noticed
that the Apache::Session and Apache::Cookie modules will not load and
compile -- even when using the "force install xxx" bit with CPAN. I'm not
enough of a perl module hacker to know for sure if the problem may be that
the mod_perl responsibilities are split between two daemons with two
different conf files, so anyone's experiences with this would be much
appreciated.
Thanks,
--chris
/////\\\\\/////\\\\\
Christopher G. Kolar
Coordinator of Information Technology Integration
Illinois Mathematics and Science Academy
ckolar at imsa.edu -- www.imsa.edu/~ckolar
[PGP Public Key ID: 0xC6492C72]
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From Kendric.Beachey at garmin.com Wed Nov 7 10:26:15 2001
From: Kendric.Beachey at garmin.com (Beachey, Kendric)
Date: Wed, 7 Nov 2001 09:26:15 -0600
Subject: [rt-users] RT+ Mandrake httpd-perl
Message-ID: <200111071525.JAA12600@dresden.garmin.com>
-----Original Message-----
From: Christopher Kolar [mailto:ckolar at imsa.edu]
Sent: Wednesday, November 07, 2001 9:09 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] RT+ Mandrake httpd-perl
Hi everyone. We want to get RT 2 up and running after having great success
with RT 1.x. The box we want to test it on is running Mandrake 8.1. This
distribution installs both a slim httpd for static pages, as well as a
second instance (httpd-perl) that runs on a separate port as the perl
proxy....
--------------------------
Take my advice: you don't want to try to get RT to work with Mandrake's
stock setup. Mandrake and RT both make their assumptions about the way
things should be, and some of the assumptions clash.
Best approach, or at least the one that worked for me, is to remove the
apache and perl that came with Mandrake, then go download them in source
form from the web and compile them from scratch. That will give you a setup
that RT will be happy to play with, and one that matches up with RT's
installation docs. (You may want to go as far as to install mysql from
scratch, too, although I don't think I had to take it that far.)
Try that approach and let us know if you have any problems.
--
Kendric Beachey
From david.ryan at baker.ie Wed Nov 7 11:34:40 2001
From: david.ryan at baker.ie (David Ryan)
Date: Wed, 07 Nov 2001 16:34:40 +0000
Subject: [rt-users] FAQ query - 5.3 Unpriviledged requestor rights to comment
Message-ID: <3BE962A0.943A2AD4@baker.ie>
Hi again,
Can anyone point me to where I can make this change (copied fro the
FAQ), as I can't find it. Is this set on a ticket basis, a queue basis
or a global basis ?
Thanks,
David Ryan,
Baker Consultants
5.3 Unpriviledged requestor rights to comment
Q - Is it possible for an unpriviledged user to comment/reply on
the tickets he's requestor for?
A - Grant either 'Everyone' or (preferably) 'Requestor' the right
to 'CommentOnTicket' and 'ReplyToTicket'.
From jesse at bestpractical.com Wed Nov 7 12:33:26 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 7 Nov 2001 12:33:26 -0500
Subject: [rt-users] FAQ query - 5.3 Unpriviledged requestor rights to comment
In-Reply-To: <3BE962A0.943A2AD4@baker.ie>; from david.ryan@baker.ie on Wed, Nov 07, 2001 at 04:34:40PM +0000
References: <3BE962A0.943A2AD4@baker.ie>
Message-ID: <20011107123326.X9020@pallas.fsck.com>
You can set it at the "Group Rights" level either Globally or Per Queue.
Some advice from the field: I'd recommend granting the right to "Everyone"
rather than "Requestor", that way you don't reject corespondence if the
requestor happens to use a slightly different email address....
On Wed, Nov 07, 2001 at 04:34:40PM +0000, David Ryan wrote:
> Hi again,
>
> Can anyone point me to where I can make this change (copied fro the
> FAQ), as I can't find it. Is this set on a ticket basis, a queue basis
> or a global basis ?
>
> Thanks,
>
> David Ryan,
> Baker Consultants
>
> 5.3 Unpriviledged requestor rights to comment
>
> Q - Is it possible for an unpriviledged user to comment/reply on
> the tickets he's requestor for?
>
> A - Grant either 'Everyone' or (preferably) 'Requestor' the right
> to 'CommentOnTicket' and 'ReplyToTicket'.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jay at mojomole.com Wed Nov 7 12:57:02 2001
From: jay at mojomole.com (Jay Kramer)
Date: Wed, 7 Nov 2001 11:57:02 -0600
Subject: [rt-users] Delay when sending mail
References: <0EFDD4B425B6CE49899DA99A4B37BCA81EC1@server01.staff.sporg.com> <20011106183408.T9020@pallas.fsck.com> <001e01c167a6$b6855cf0$cd01a8c0@acexp> <20011107115909.W9020@pallas.fsck.com>
Message-ID: <000d01c167b5$a0591a20$cd01a8c0@acexp>
The whole list ;)
> Did you mean to send this just to me or to the whole list?
>
>
> On Wed, Nov 07, 2001 at 10:10:17AM -0600, Jay Kramer wrote:
> > I did not have that problem with my exim setup (when I was running
exim)..
> > Although I am no longer running exim, I can say that exim's sendmail
wrapper
> > works fairly well all in all.. Do you think that this could be a
problem
> > with exim being started from inetd instead of running as a daemon? As
long
> > as he didn't change the exim command lines, then it should be sending
> > asynchronously by default.. Just some food for thought..
> >
> > Jay
> > ---cut from exim docs...
> > Commandline Option: -odb
> > This option applies to all modes in which Exim accepts incoming
messages,
> > including the listening daemon. It requests `background' delivery of
such
> > messages, which means that the accepting process automatically starts
> > another delivery process for each message received. Exim does not wait
for
> > such processes to complete (it can take some time to perform SMTP
> > deliveries). This is the default action if none of the -od options are
> > present.
> >
> > > Does exim's sendmail replacement need a commandline option to deliver
> > asynchronously?
> > >
> > >
> > > On Tue, Nov 06, 2001 at 03:13:52PM -0800, Jeremy E. Freeman wrote:
> > > > When replying to a ticket via the web interface in RT2.0.8, it takes
> > > > abou 25 seconds after hitting submit before the page refreshes.
> > > > Everything else in the system is super-speedy so I am leaning
towards
> > > > this being an exim problem. Any pointers on how I can track this
down?
> > > > Or should I just put up with it?
> > > >
> > > > ---
> > > > Jeremy Freeman
> > > >
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > > >
> > >
> > > --
> > > http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
>
> --
> http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
>
From jdeberry at townnews.com Wed Nov 7 14:50:01 2001
From: jdeberry at townnews.com (John DeBerry)
Date: Wed, 7 Nov 2001 13:50:01 -0600
Subject: [rt-users] Mason error when attaching file
Message-ID:
When any of us try to attach a file to a reply, we get this Mason error
message:
CGI open of tmpfile: Permission denied
Does anyone have any ideas on where to start troubleshooting this? :) Thanks
in advance,
John DeBerry
From steveg at lsli.com Wed Nov 7 15:15:13 2001
From: steveg at lsli.com (Steve Greenland)
Date: Wed, 7 Nov 2001 14:15:13 -0600
Subject: [rt-users] weirdness using local/WebRT/html
Message-ID: <20011107141513.A4453@lsli.com>
If I create a directory /opt/rt2/local/WebRT/html/reports, and put
the reports.html and statusreport.html files from contrib in it,
Mason (?) finds them and processes them, but seems to return them as
text/text rather than text/html, as my browser displays the HTML. If I
create /opt/rt2/WebRT/html/reports, but leave it empty (and the actual
reports.html under local..., it works. If I put the html files in
....local/WebRT/html, it works.
Is this expected? Why? The reason I want this is to
a) not have local stuff intermixed with the RT2 "product"
b) not have the namespace intermixed (which is why I don't like the idea
of having the reports in local/WebRT/html)
Thanks,
Steve
From barns at uk.umis.net Wed Nov 7 15:20:24 2001
From: barns at uk.umis.net (Barnaby Puttick)
Date: Wed, 7 Nov 2001 20:20:24 +0000 (GMT)
Subject: [rt-users] Two Ticketing systems having a nice conversation!
In-Reply-To:
Message-ID: <20011107200614.C28341-100000@ora.uk.umis.net>
Hi,
What provisions has RT-2.0.8 got when another ticking system (REMEDY)
configured that is auto responds to every message from another address
than the requestor address that it just used to open a ticket on RT that
happens to be configured to respond on correspond.
A bit like today when I noticed a ticket raised from one abuse
system(REMEDY) to mine and found a recurring conversation between the two.
A tad embarrassing :-/
The auto-reply has the president header set to BULK, is it safe to get RT
to discard these messages or could this discard genuine posts?
Regards
Barnaby Puttick
From jesse at bestpractical.com Wed Nov 7 15:30:17 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 7 Nov 2001 15:30:17 -0500
Subject: [rt-users] weirdness using local/WebRT/html
In-Reply-To: <20011107141513.A4453@lsli.com>; from steveg@lsli.com on Wed, Nov 07, 2001 at 02:15:13PM -0600
References: <20011107141513.A4453@lsli.com>
Message-ID: <20011107153017.E9020@pallas.fsck.com>
Are you using mod_perl or fastcgi? What's your webserver's default filetype
set to? text/plain or text/html?
On Wed, Nov 07, 2001 at 02:15:13PM -0600, Steve Greenland wrote:
> If I create a directory /opt/rt2/local/WebRT/html/reports, and put
> the reports.html and statusreport.html files from contrib in it,
> Mason (?) finds them and processes them, but seems to return them as
> text/text rather than text/html, as my browser displays the HTML. If I
> create /opt/rt2/WebRT/html/reports, but leave it empty (and the actual
> reports.html under local..., it works. If I put the html files in
> ....local/WebRT/html, it works.
>
> Is this expected? Why? The reason I want this is to
>
> a) not have local stuff intermixed with the RT2 "product"
>
> b) not have the namespace intermixed (which is why I don't like the idea
> of having the reports in local/WebRT/html)
>
> Thanks,
> Steve
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Wed Nov 7 15:38:53 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 7 Nov 2001 15:38:53 -0500
Subject: [rt-users] Two Ticketing systems having a nice conversation!
In-Reply-To: <20011107200614.C28341-100000@ora.uk.umis.net>; from barns@uk.umis.net on Wed, Nov 07, 2001 at 08:20:24PM +0000
References: <20011107200614.C28341-100000@ora.uk.umis.net>
Message-ID: <20011107153853.F9020@pallas.fsck.com>
RT 2.0.8 _should not_ be responding to mail that comes
in with a
precedence: bulk
header. Oh. I see. remedy is responding from a different address than the
address that RT has the requestor address set to, so it's forwarding the
mail on to the requestor, since it came from a different address.... Ugh.
Options include using the sub CanonicalizeAddress in the config file to
make remedy's replies appear to come from the address it's sending from,
clobbering the remedy admin or hacking Action/Notify to not send out mail
in case of Precedence: Bulk.
On Wed, Nov 07, 2001 at 08:20:24PM +0000, Barnaby Puttick wrote:
> Hi,
>
> What provisions has RT-2.0.8 got when another ticking system (REMEDY)
> configured that is auto responds to every message from another address
> than the requestor address that it just used to open a ticket on RT that
> happens to be configured to respond on correspond.
>
> A bit like today when I noticed a ticket raised from one abuse
> system(REMEDY) to mine and found a recurring conversation between the two.
> A tad embarrassing :-/
>
> The auto-reply has the president header set to BULK, is it safe to get RT
> to discard these messages or could this discard genuine posts?
>
> Regards
>
> Barnaby Puttick
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From barns at uk.umis.net Wed Nov 7 15:52:40 2001
From: barns at uk.umis.net (Barnaby Puttick)
Date: Wed, 7 Nov 2001 20:52:40 +0000 (GMT)
Subject: [rt-users] Two Ticketing systems having a nice conversation!
In-Reply-To: <20011107153853.F9020@pallas.fsck.com>
Message-ID: <20011107204637.J30521-100000@ora.uk.umis.net>
Hmm,
What is the easiest way to flush the queue? All I've done
is killall exim.
On Wed, 7 Nov 2001, Jesse Vincent wrote:
> Date: Wed, 7 Nov 2001 15:38:53 -0500
> From: Jesse Vincent
> To: Barnaby Puttick
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Two Ticketing systems having a nice conversation!
>
> RT 2.0.8 _should not_ be responding to mail that comes
> in with a
> precedence: bulk
>
> header. Oh. I see. remedy is responding from a different address than the
> address that RT has the requestor address set to, so it's forwarding the
> mail on to the requestor, since it came from a different address.... Ugh.
>
> Options include using the sub CanonicalizeAddress in the config file to
> make remedy's replies appear to come from the address it's sending from,
> clobbering the remedy admin or hacking Action/Notify to not send out mail
> in case of Precedence: Bulk.
>
>
>
> On Wed, Nov 07, 2001 at 08:20:24PM +0000, Barnaby Puttick wrote:
> > Hi,
> >
> > What provisions has RT-2.0.8 got when another ticking system (REMEDY)
> > configured that is auto responds to every message from another address
> > than the requestor address that it just used to open a ticket on RT that
> > happens to be configured to respond on correspond.
> >
> > A bit like today when I noticed a ticket raised from one abuse
> > system(REMEDY) to mine and found a recurring conversation between the two.
> > A tad embarrassing :-/
> >
> > The auto-reply has the president header set to BULK, is it safe to get RT
> > to discard these messages or could this discard genuine posts?
> >
> > Regards
> >
> > Barnaby Puttick
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
>
From steveg at lsli.com Wed Nov 7 15:49:53 2001
From: steveg at lsli.com (Steve Greenland)
Date: Wed, 7 Nov 2001 14:49:53 -0600
Subject: [rt-users] weirdness using local/WebRT/html
In-Reply-To: <20011107153017.E9020@pallas.fsck.com>; from jesse@bestpractical.com on Wed, Nov 07, 2001 at 03:30:17PM -0500
References: <20011107141513.A4453@lsli.com> <20011107153017.E9020@pallas.fsck.com>
Message-ID: <20011107144953.A4514@lsli.com>
On Wed, Nov 07, 2001 at 03:30:17PM -0500, Jesse Vincent wrote:
> Are you using mod_perl or fastcgi? What's your webserver's default filetype
> set to? text/plain or text/html?
RT 2.0.8
mod_perl, not DSO.
DefaultType text/plain
and:
Redhat Linux 7.1
Apache 1.3.20, built locally
Steve
From gilbert at 8020softwaretools.com Wed Nov 7 16:23:58 2001
From: gilbert at 8020softwaretools.com (Steve Gilbert)
Date: Wed, 7 Nov 2001 13:23:58 -0800 (PST)
Subject: [rt-users] RT/Mandrake 8 install details
Message-ID:
Since several folks have asked about this, I thought I would
post my haphazzard notes from installing RT on a Mandrake 8.0
system. I've probably forgotten a few things, but hopefully
something here can help someone who is having problems. Feel
free to write me if you have any specific questions.
These are NOT step-by-step instructions...just notes of some
of the oddities that weren't directly addressed in the RT
installation instructions.
First of all, I didn't install Mandrake on the machine in
question, and it obviously wasn't a complete install. I had
to install a lot of RPMs to get things to work. Unfortunately,
I didn't keep notes on what things required these missing
packages, so you're on your own there...but it wouldn't hurt
to check and make sure all this stuff is installed before you
begin:
apache-devel-1.3.19-3mdk.i586.rpm
db1-devel-1.85-4mdk.i586.rpm
libgdbm1-devel-1.8.0-14mdk.i586.rpm
libsfio-1999-1.i386.rpm
mm-devel-1.1.3-7mdk.i586.rpm
mod_perl-devel-1.3.19_1.25-3mdk.i586.rpm
perl-Mysql-1.22_16-1mdk.i586.rpm
cyrus-sasl-1.5.24-2mdk.i586.rpm
sfio-1999-3mdk.i586.rpm
sfio-devel-1999-3mdk.i586.rpm
sendmail-8.11.3-1mdk.i586.rpm
MySQL-3.23.41-5mdk.i586.rpm
MySQL-client-3.23.41-5mdk.i586.rpm
MySQL-devel-3.23.41-5mdk.i586.rpm
MySQL-shared-3.23.41-5mdk.i586.rpm
MySQL-bench-3.23.41-5mdk.i586.rpm
I had to install the following Perl modules from CPAN:
DBI 1.18
Storable-1.0.11
Apache::Session 1.53
DBIx::DataSource 0.02
DBIx::SearchBuilder 0.43
File::Temp
FreezeThaw
Getopt::Long 2.24
MLDBM
HTML::Mason 0.896
Params::Validate 0.02
Text::Template
Text::Wrapper
Tie::IxHash
CGI::Cookie 1.20
Log::Dispatch 1.6 (the 'make test' is broken, but it seems to be okay)
DBD::mysql 2.0416 (install the MySQL drivers only...it will prompt you)
ApacheDBI-0.88 (I don't think this one was listed in the docs?)
...the following had to be done to get MySQL up and running:
/usr/bin/mysql_install_db
/usr/bin/safe_mysqld --user=mysql &
...note that I'm *not* a database guy, and I didn't do anything to
set MySQL passwords or anything like that...I punt that stuff off to
another guy.
Other than these things, I pretty much followed the RT installation
instructions.
Here is what I had to do in order to get Mandrake's convoluted Apache
configuration to work (although in retrospect, I would probably have
just reinstalled Apache from scratch as someone suggested earlier...
it would have been far less hassle to figure out):
In /etc/httpd/conf/httpd.conf add this one line:
ProxyPass /rt2/ http://localhost:8200/rt2/
...then in /etc/httpd/conf/httpd-perl.conf (modify paths and
IP addresses as appropriate):
# Begin - RT stuff
#
DocumentRoot /home/rt2/WebRT/html
ServerName mondev
PerlModule Apache::DBI
PerlFreshRestart On
PerlRequire /home/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Alias /rt2/ /home/rt2/WebRT/html/
...and finally, I had to chmod the /home/rt2/log directory
so that the apache user could write to it. A reminder for
anyone new to working with web servers...always, always, always
be running a 'tail -f' on your web server error log...you
are doomed to confusion otherwise :-)
Sorry this is so chaotic, but hopefully something here will
be helpful. I'm going to be doing an RT install on a Redhat 7.2
machine soon, so we'll see if that goes any smoother.
Steve Gilbert
80/20 Software Tools
From piet.honkoop at wirehub.net Wed Nov 7 17:11:49 2001
From: piet.honkoop at wirehub.net (Piet Honkoop)
Date: Wed, 07 Nov 2001 17:11:49 -0500
Subject: [rt-users] trouble with creating a new ticket
Message-ID: <3BE9B1A5.CB660DF@wirehub.net>
A fresh install of RT 2.0.8_02 leads to a nearly functional situation: I
can create
tickets, the only thing never shown is the body of the ticket (and
therefore no ticket
history).
I can't find anything I'm doing wrong :(
Any pointer you could share as to what is going on here?
Thanks,
Piet Honkoop
--
=========================================================================
Wirehub! Internet BV tel. +31 10
2448344
Westzeedijk 487 fax. +31 10
2448300
3024 EL Rotterdam
http://www.wirehub.net
From reda at jetty.rutgers.edu Wed Nov 7 18:56:25 2001
From: reda at jetty.rutgers.edu (Frank J. Reda)
Date: Wed, 7 Nov 2001 18:56:25 -0500
Subject: [rt-users] Restoring 'privileged access'
Message-ID: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>
I mistakenly unchecked a user's ability to 'be granted rights'. In trying
to restore the right, I can't seem to find their name in
'Configuration/Users'. Is there any way to restore them to privileged
status through the UI?
From jesse at bestpractical.com Wed Nov 7 20:29:10 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Wed, 7 Nov 2001 20:29:10 -0500
Subject: [rt-users] Restoring 'privileged access'
In-Reply-To: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>; from reda@jetty.rutgers.edu on Wed, Nov 07, 2001 at 06:56:25PM -0500
References: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>
Message-ID: <20011107202910.K9020@pallas.fsck.com>
"find people whose userid contains" .... on the search page ought to do you.
On Wed, Nov 07, 2001 at 06:56:25PM -0500, Frank J. Reda wrote:
> I mistakenly unchecked a user's ability to 'be granted rights'. In trying
> to restore the right, I can't seem to find their name in
> 'Configuration/Users'. Is there any way to restore them to privileged
> status through the UI?
>
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From dewet at itouchlabs.com Wed Nov 7 20:37:01 2001
From: dewet at itouchlabs.com (Dewet Diener)
Date: Thu, 8 Nov 2001 03:37:01 +0200
Subject: [rt-users] AdminCC sending to all Queues' AdminCCs
Message-ID: <20011108033701.B24233@itouchlabs.com>
Hi
I just did an import of our RT1.0 into RT2.0.9pre5, and its basically a
vanilla setup still. What I've just seen is that an incoming reply to
a ticket was distributed to (seemingly) _all_ the AdminCCs across all
the Queues, not just the AdminCC of that ticket's queue...
I've stopped exim for now, to see if I can clear this up first, but I
can't see what's causing this...
Dewet
--
Dewet Diener dewet at itouchlabs.com -o)
Systems Administrator iTouch Labs / \
Self-confessed geek and Linux fanatic _\_v
SYN! ..... SYN! ACK! ..... ACK!
The mating call of the internet
From toby at vidiom.com Wed Nov 7 21:11:09 2001
From: toby at vidiom.com (Toby Wahlers)
Date: Wed, 07 Nov 2001 19:11:09 -0700
Subject: [rt-users] Mason not working?
Message-ID: <5.1.0.14.2.20011107183307.020b76a8@mail.vidiom.com>
I have tried about every possible permutation of the apache config files,
but I have only gotten rt to work with the default VirtualHost setup (which
I don't want). Mostly I get the index page as source text with a Go!
button, but with other (mis)configurations I've gotten malformed header
messages. I'm running Mandrake Linux, which by default has 2 apache servers
running, one of them a perl proxy. I've looked at all the list archives,
and a few people have had the same problem, though with different
configurations. I want a subdirectory configuration and need to use an
alternate port, e.g. http://www.myserver.com:81/rt2/, and would like it to
work with my current dual server config. Apache has 3 config files,
httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
commonhttpd.conf, 'cause that's where it wants to be. I have added
ProxyPass to the httpd.conf, and have tried or
setups in all 3 config files, nothing seems to help. Any ideas?
Also, the manual and list says that you must stop and start apache after
changes, not restart. This is true if using apachectl or a HUP. But many
apache's start with an /etc/init.d script, whose "restart" is simply "stop"
then "start", so I assume this should work fine.
--
TW
From reda at jetty.rutgers.edu Wed Nov 7 21:33:04 2001
From: reda at jetty.rutgers.edu (Frank J. Reda)
Date: Wed, 7 Nov 2001 21:33:04 -0500
Subject: [rt-users] Restoring 'privileged access'
References: <002501c167e7$d41a8a60$1601a8c0@cc590795a2> <20011107202910.K9020@pallas.fsck.com>
Message-ID: <02fc01c167fd$b20cba90$1601a8c0@cc590795a2>
Tried that - it doesn't work... it doesn't find him...
I looked for him through MySQL, he's there (with a '0' in the privileged
field). Can I just change it there? Or, will it munge the indices?
FRank
----- Original Message -----
From: "Jesse Vincent"
To: "Frank J. Reda"
Cc:
Sent: Wednesday, November 07, 2001 8:29 PM
Subject: Re: [rt-users] Restoring 'privileged access'
: "find people whose userid contains" .... on the search page ought to do
you.
:
:
:
: On Wed, Nov 07, 2001 at 06:56:25PM -0500, Frank J. Reda wrote:
: > I mistakenly unchecked a user's ability to 'be granted rights'. In
trying
: > to restore the right, I can't seem to find their name in
: > 'Configuration/Users'. Is there any way to restore them to privileged
: > status through the UI?
: >
: >
: >
: >
: >
: >
: > _______________________________________________
: > rt-users mailing list
: > rt-users at lists.fsck.com
: > http://lists.fsck.com/mailman/listinfo/rt-users
: >
:
: --
: http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
:
: _______________________________________________
: rt-users mailing list
: rt-users at lists.fsck.com
: http://lists.fsck.com/mailman/listinfo/rt-users
:
From levitte at stacken.kth.se Thu Nov 8 00:19:51 2001
From: levitte at stacken.kth.se (Richard Levitte - VMS Whacker)
Date: Thu, 08 Nov 2001 06:19:51 +0100 (MET)
Subject: [rt-users] Mason not working?
In-Reply-To: <5.1.0.14.2.20011107183307.020b76a8@mail.vidiom.com>
References: <5.1.0.14.2.20011107183307.020b76a8@mail.vidiom.com>
Message-ID: <20011108.061951.65303779.levitte@stacken.kth.se>
From: Toby Wahlers
toby> I have tried about every possible permutation of the apache config files,
toby> but I have only gotten rt to work with the default VirtualHost setup (which
toby> I don't want). Mostly I get the index page as source text with a Go!
toby> button, but with other (mis)configurations I've gotten malformed header
toby> messages. I'm running Mandrake Linux, which by default has 2 apache servers
toby> running, one of them a perl proxy. I've looked at all the list archives,
toby> and a few people have had the same problem, though with different
toby> configurations. I want a subdirectory configuration and need to use an
toby> alternate port, e.g. http://www.myserver.com:81/rt2/, and would like it to
toby> work with my current dual server config. Apache has 3 config files,
toby> httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
toby> commonhttpd.conf, 'cause that's where it wants to be. I have added
toby> ProxyPass to the httpd.conf, and have tried or
toby> setups in all 3 config files, nothing seems to help. Any ideas?
Yup. I had the same problem when I started playing with rt2, and the
best idea right now is to look at apache's error log and try to figure
things out from there. In my case, it was a combination of having
some trouble with something not existing in the @INC directories of
the scripts I used and some permission bits somewhere. It's very
possible that your apache configuration is just fine (it was in my
case).
Try that, and if you can't still figure it out, I suggest you get back
here with *details* (like the part of the configuration concerning rt
and perhaps the last parts of the error log if that's relevant).
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
From david.ryan at baker.ie Thu Nov 8 07:26:56 2001
From: david.ryan at baker.ie (David Ryan)
Date: Thu, 08 Nov 2001 12:26:56 +0000
Subject: [rt-users] use of keywords
Message-ID: <3BEA7A10.4CF7E50@baker.ie>
Hi all,
I am working through keywords and have hit another little stumbling
block - keywords.
I think I understand the concept, but I can't seem to get them to work.
At the top level (Configuration.Keywords) I have added a key called
'client' with three values representing external customers.
Under Configuration.Queues.General.KeywordSelection I have created a key
called 'contact' which has the settings 'single children of client 1
level deep'
Now when I go into a ticket I can assign a keyword called 'contact' with
a value equal to one of the 'client' names I created earlier.
So far, so good.
However, I don't seem to be able to search on the keyword. It would be
nice to be able to create a search along the lines of 'all open tickets
for client X', but I can't seem to find how to do this.
Any help would be apprecaited.
David Ryan,
Baker Consultants
From srl at mail.boston.com Thu Nov 8 09:45:46 2001
From: srl at mail.boston.com (Shane Landrum)
Date: Thu, 8 Nov 2001 09:45:46 -0500
Subject: [rt-users] Restoring 'privileged access'
In-Reply-To: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>; from reda@jetty.rutgers.edu on Wed, Nov 07, 2001 at 06:56:25PM -0500
References: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>
Message-ID: <20011108094546.A14758@mail.boston.com>
On Wed, Nov 07, 2001 at 06:56:25PM -0500, Frank J. Reda (reda at jetty.rutgers.edu) wrote:
> I mistakenly unchecked a user's ability to 'be granted rights'. In trying
> to restore the right, I can't seem to find their name in
> 'Configuration/Users'. Is there any way to restore them to privileged
> status through the UI?
We've been able to restore user rights by finding the user ID using
a query for all users of name (whatever). The user name will appear
in the resultset.
srl
--
Shane Landrum (srl AT boston DOT com) Software Engineer, boston.com
From marc at precipice.org Thu Nov 8 10:23:55 2001
From: marc at precipice.org (Marc Hedlund)
Date: Thu, 8 Nov 2001 07:23:55 -0800 (PST)
Subject: [rt-users] use of keywords
In-Reply-To: <3BEA7A10.4CF7E50@baker.ie>
Message-ID:
To search on a keyword, first select the queue to which the keyword
applies, and hit "Refine". You should get a new search form that includes
a search field for your keyword. (It only shows up on a search for a
queue since otherwise every keyword in every queue would appear in each
search form.)
I've attached a keywords "howto" document I wrote in September that hasn't
(to my knowledge) made it onto the docs site (grumble!). It may be
helpful...
Marc Hedlund
e: marc at precipice dot org
On Thu, 8 Nov 2001, David Ryan wrote:
> Hi all,
>
> I am working through keywords and have hit another little stumbling
> block - keywords.
>
> I think I understand the concept, but I can't seem to get them to work.
>
> At the top level (Configuration.Keywords) I have added a key called
> 'client' with three values representing external customers.
>
> Under Configuration.Queues.General.KeywordSelection I have created a key
> called 'contact' which has the settings 'single children of client 1
> level deep'
>
> Now when I go into a ticket I can assign a keyword called 'contact' with
> a value equal to one of the 'client' names I created earlier.
>
> So far, so good.
>
> However, I don't seem to be able to search on the keyword. It would be
> nice to be able to create a search along the lines of 'all open tickets
> for client X', but I can't seem to find how to do this.
>
> Any help would be apprecaited.
>
> David Ryan,
> Baker Consultants
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
-------------- next part --------------
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URL:
From david.ryan at baker.ie Thu Nov 8 11:24:10 2001
From: david.ryan at baker.ie (David Ryan)
Date: Thu, 08 Nov 2001 16:24:10 +0000
Subject: [rt-users] use of keywords
References:
Message-ID: <3BEAB1AA.9B8B56A5@baker.ie>
Marc,
Thanks for that. I liked RT from the start and now I am getting to like
it even more . . .
Quick question -
Assume we have clients\boi, clients\aib and clients\nib and within
clients\boi we have clients\boi\marc, clients\boi\david and
clients\boi\jane
Is it possible to construct a mechanism whereby we can say the contact
for a particular ticket is clients\boi\david and then be able to search
on the clients\boi bit ? Or do we have to have two keywords, one for
the person and one for the client ?
I know we can do the latter, but I just reckon the first one would be
more logical
Thanks,
David Ryan,
Baker Consultants
Marc Hedlund wrote:
>
> To search on a keyword, first select the queue to which the keyword
> applies, and hit "Refine". You should get a new search form that includes
> a search field for your keyword. (It only shows up on a search for a
> queue since otherwise every keyword in every queue would appear in each
> search form.)
>
> I've attached a keywords "howto" document I wrote in September that hasn't
> (to my knowledge) made it onto the docs site (grumble!). It may be
> helpful...
>
> Marc Hedlund
> e: marc at precipice dot org
>
> On Thu, 8 Nov 2001, David Ryan wrote:
>
> > Hi all,
> >
> > I am working through keywords and have hit another little stumbling
> > block - keywords.
> >
> > I think I understand the concept, but I can't seem to get them to work.
> >
> > At the top level (Configuration.Keywords) I have added a key called
> > 'client' with three values representing external customers.
> >
> > Under Configuration.Queues.General.KeywordSelection I have created a key
> > called 'contact' which has the settings 'single children of client 1
> > level deep'
> >
> > Now when I go into a ticket I can assign a keyword called 'contact' with
> > a value equal to one of the 'client' names I created earlier.
> >
> > So far, so good.
> >
> > However, I don't seem to be able to search on the keyword. It would be
> > nice to be able to create a search along the lines of 'all open tickets
> > for client X', but I can't seem to find how to do this.
> >
> > Any help would be apprecaited.
> >
> > David Ryan,
> > Baker Consultants
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> ------------------------------------------------------------------------
> Name: Keywords-HOWTO.zip
> Keywords-HOWTO.zip Type: Zip Compressed Data (application/x-zip-compressed)
> Encoding: BASE64
> Description: HOWTO document
From marc at precipice.org Thu Nov 8 11:39:42 2001
From: marc at precipice.org (Marc Hedlund)
Date: Thu, 8 Nov 2001 08:39:42 -0800 (PST)
Subject: [rt-users] use of keywords
In-Reply-To: <3BEAB1AA.9B8B56A5@baker.ie>
Message-ID:
I believe you need to do the latter (two keywords) -- as far as I know
keyword configuration is heirarchical, but not keyword search.
Marc Hedlund
e: marc at precipice dot org
On Thu, 8 Nov 2001, David Ryan wrote:
> Marc,
>
> Thanks for that. I liked RT from the start and now I am getting to like
> it even more . . .
>
> Quick question -
> Assume we have clients\boi, clients\aib and clients\nib and within
> clients\boi we have clients\boi\marc, clients\boi\david and
> clients\boi\jane
> Is it possible to construct a mechanism whereby we can say the contact
> for a particular ticket is clients\boi\david and then be able to search
> on the clients\boi bit ? Or do we have to have two keywords, one for
> the person and one for the client ?
>
> I know we can do the latter, but I just reckon the first one would be
> more logical
>
> Thanks,
>
> David Ryan,
> Baker Consultants
>
> Marc Hedlund wrote:
> >
> > To search on a keyword, first select the queue to which the keyword
> > applies, and hit "Refine". You should get a new search form that includes
> > a search field for your keyword. (It only shows up on a search for a
> > queue since otherwise every keyword in every queue would appear in each
> > search form.)
> >
> > I've attached a keywords "howto" document I wrote in September that hasn't
> > (to my knowledge) made it onto the docs site (grumble!). It may be
> > helpful...
> >
> > Marc Hedlund
> > e: marc at precipice dot org
> >
> > On Thu, 8 Nov 2001, David Ryan wrote:
> >
> > > Hi all,
> > >
> > > I am working through keywords and have hit another little stumbling
> > > block - keywords.
> > >
> > > I think I understand the concept, but I can't seem to get them to work.
> > >
> > > At the top level (Configuration.Keywords) I have added a key called
> > > 'client' with three values representing external customers.
> > >
> > > Under Configuration.Queues.General.KeywordSelection I have created a key
> > > called 'contact' which has the settings 'single children of client 1
> > > level deep'
> > >
> > > Now when I go into a ticket I can assign a keyword called 'contact' with
> > > a value equal to one of the 'client' names I created earlier.
> > >
> > > So far, so good.
> > >
> > > However, I don't seem to be able to search on the keyword. It would be
> > > nice to be able to create a search along the lines of 'all open tickets
> > > for client X', but I can't seem to find how to do this.
> > >
> > > Any help would be apprecaited.
> > >
> > > David Ryan,
> > > Baker Consultants
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > ------------------------------------------------------------------------
> > Name: Keywords-HOWTO.zip
> > Keywords-HOWTO.zip Type: Zip Compressed Data (application/x-zip-compressed)
> > Encoding: BASE64
> > Description: HOWTO document
>
From rick at deepskies.com Thu Nov 8 11:56:38 2001
From: rick at deepskies.com (Rick Towns)
Date: Thu, 8 Nov 2001 11:56:38 -0500
Subject: [rt-users] Apache::Constants?
Message-ID: <011c01c16876$550cdae0$1946e1cc@city.barrie.on.ca>
After configuring RT, and updating the httpd.conf for my Apache, when I try
to start Apache I get an error:
Unable to locate loadable object for module Apache::Constants
I checked, and my Apache::Constants module is installed an is up to date.
Any suggestions?
(BTW: I had the TIEHASH error prior to that, which is addressed in the
archived message:
http://lists.fsck.com/pipermail/rt-users/2001-July/003206.html
and upon running:
perl Makefile.PL DYNAMIC=1 PERL_TABLE_API=1 EVERYTHING=1
and then copying the new httpd onto /usr/local/apache/bin/httpd, that's when
I get this new error that doesn't appear to be in the archive).
Thanks!
Rick
From allbery at ece.cmu.edu Thu Nov 8 12:49:17 2001
From: allbery at ece.cmu.edu (Brandon S. Allbery KF8NH)
Date: Thu, 08 Nov 2001 12:49:17 -0500
Subject: [rt-users] Apache::Constants?
In-Reply-To: <011c01c16876$550cdae0$1946e1cc@city.barrie.on.ca>
References: <011c01c16876$550cdae0$1946e1cc@city.barrie.on.ca>
Message-ID: <0.1005241757@hilfy.ece.cmu.edu>
On Thursday, November 08, 2001 11:56:38 -0500, Rick Towns
wrote:
+-----
| After configuring RT, and updating the httpd.conf for my Apache, when I
| try to start Apache I get an error:
|
| Unable to locate loadable object for module Apache::Constants
+--->8
Check that the same perl is in use?
--
brandon s. allbery [os/2][linux][solaris][freebsd] allbery at kf8nh.apk.net
system administrator [JAPH][WAY too many hats] allbery at ece.cmu.edu
electrical and computer engineering KF8NH
carnegie mellon university [linux: proof of the million monkeys theory]
From rick at deepskies.com Thu Nov 8 13:02:20 2001
From: rick at deepskies.com (Rick Towns)
Date: Thu, 8 Nov 2001 13:02:20 -0500
Subject: [rt-users] Apache::Constants?
References: <011c01c16876$550cdae0$1946e1cc@city.barrie.on.ca> <0.1005241757@hilfy.ece.cmu.edu>
Message-ID: <016701c1687f$8d09ce90$1946e1cc@city.barrie.on.ca>
Yes, it's the same version (this box is a Redhat 7.1 i386 box that is
fresh - just built for running RT).
----- Original Message -----
From: "Brandon S. Allbery KF8NH"
To: "Rick Towns" ;
Sent: Thursday, November 08, 2001 12:49 PM
Subject: Re: [rt-users] Apache::Constants?
> On Thursday, November 08, 2001 11:56:38 -0500, Rick Towns
> wrote:
> +-----
> | After configuring RT, and updating the httpd.conf for my Apache, when I
> | try to start Apache I get an error:
> |
> | Unable to locate loadable object for module Apache::Constants
> +--->8
>
> Check that the same perl is in use?
>
> --
> brandon s. allbery [os/2][linux][solaris][freebsd]
allbery at kf8nh.apk.net
> system administrator [JAPH][WAY too many hats]
allbery at ece.cmu.edu
> electrical and computer engineering
KF8NH
> carnegie mellon university [linux: proof of the million monkeys
theory]
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
From toby at vidiom.com Thu Nov 8 13:10:49 2001
From: toby at vidiom.com (Toby Wahlers)
Date: Thu, 08 Nov 2001 11:10:49 -0700
Subject: [rt-users] Mason not working?
In-Reply-To: <20011108.061951.65303779.levitte@stacken.kth.se>
References: <5.1.0.14.2.20011107183307.020b76a8@mail.vidiom.com>
<5.1.0.14.2.20011107183307.020b76a8@mail.vidiom.com>
Message-ID: <5.1.0.14.2.20011108105049.02bf4be8@mail.vidiom.com>
At 10:19 PM 11/7/2001, you wrote:
"the best idea right now is to look at apache's error log and try to figure
things out from there. "
That's just it. There are no errors in the log. Neither the regular
error_log nor the perl-error_log. It's not even trying to hook into Mason,
just showing the page as html, so no errors. It's hard to list rt setup in
apache, cause I've tried it a half dozen or more ways. One person in the
archived list said they got this working:
AllowOverride None
Options None ExecCGI FollowSymLinks
Order allow,deny
Allow from all
PerlRequire /usr/local/rt2/bin/webmux.pl
PerlModule Apache::DBI
SetHandler perl-script
PerlHandler RT::Mason
Options ExecCGI
Another made use of Location:
PerlModule Apache::DBI
PerlRequire /usr/local/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Tried 'em both, and variants, no luck.
I have a ProxyPass statement in my normal server httpd.conf:
ProxyPass /rt2/ http://localhost:8200/rt2/
and of course I do have the correct /rt2 alias in the commonhttpd.conf (or
it wouldn't even get to the page).
>From: Toby Wahlers
>
>toby> I have tried about every possible permutation of the apache config
>files,
>toby> but I have only gotten rt to work with the default VirtualHost setup
>(which
>toby> I don't want). Mostly I get the index page as source text with a Go!
>toby> button, but with other (mis)configurations I've gotten malformed header
>toby> messages. I'm running Mandrake Linux, which by default has 2 apache
>servers
>toby> running, one of them a perl proxy. I've looked at all the list
>archives,
>toby> and a few people have had the same problem, though with different
>toby> configurations. I want a subdirectory configuration and need to use an
>toby> alternate port, e.g. http://www.myserver.com:81/rt2/, and would like
>it to
>toby> work with my current dual server config. Apache has 3 config files,
>toby> httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
>toby> commonhttpd.conf, 'cause that's where it wants to be. I have added
>toby> ProxyPass to the httpd.conf, and have tried or
>toby> setups in all 3 config files, nothing seems to help. Any ideas?
>
>Yup. I had the same problem when I started playing with rt2, and the
>best idea right now is to look at apache's error log and try to figure
>things out from there. In my case, it was a combination of having
>some trouble with something not existing in the @INC directories of
>the scripts I used and some permission bits somewhere. It's very
>possible that your apache configuration is just fine (it was in my
>case).
>
>Try that, and if you can't still figure it out, I suggest you get back
>here with *details* (like the part of the configuration concerning rt
>and perhaps the last parts of the error log if that's relevant).
>
>--
>Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
>Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
> \ SWEDEN \ or +46-733-72 88 11
>Procurator Odiosus Ex Infernis -- poei at bofh.se
>Member of the OpenSSL development team: http://www.openssl.org/
>Software Engineer, GemPlus: http://www.gemplus.com/
>
>Unsolicited commercial email is subject to an archival fee of $400.
>See for more info.
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
--
Regards,
Toby Wahlers
Vidiom Systems
toby at vidiom.com
303-604-0800x121
Fax 303-604-0080
From spv at gospelcom.net Thu Nov 8 13:08:14 2001
From: spv at gospelcom.net (Sherrill (Pei-chih) Verbrugge)
Date: Thu, 8 Nov 2001 13:08:14 -0500 (EST)
Subject: [rt-users] email headers
Message-ID:
Right now RT2 reworks email 'From:' header when it emails a copy to
AdminCc or Cc. I'd like to have the sender/requestor email address shows
in the 'From:' header in the emails AdminCc and Cc receive. Where in
the codes could I change this? Could this be in the customized templates?
If so, what variable should I put in to pull out the sender/requestor's
email address?
Thanks for the help,
Sherrill
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sherrill (Pei-chih) Verbrugge
spv at gospelcom.net
http://www.gospelcom.net
http://bible.gospelcom.net
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
From bgeraldo at sockeye.com Thu Nov 8 14:27:34 2001
From: bgeraldo at sockeye.com (Bolivar Geraldo)
Date: Thu, 8 Nov 2001 14:27:34 -0500 (EST)
Subject: [rt-users] Unpriveleged users
Message-ID: <200111081827.fA8IRe4c009600@fishy.sockeye.com>
Hello all,
How can I create a user that has access to the web gui, but can only
open tickets and view his/her open tickets, or tickets created for a
certain queue. Currently, the queue field is always blank for that user
and it can't create a new tickets, since RT doesn't know which queue to
create it for. Thanks in advance.
Bolivar
--
Bolivar Geraldo (Junior)
NOC Analyst
E-mail: bgeraldo at sockeye.com
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From krikke at macatawa.org Thu Nov 8 13:16:24 2001
From: krikke at macatawa.org (Josh Krikke)
Date: Thu, 8 Nov 2001 13:16:24 -0500
Subject: [rt-users] Apache::Constants?
In-Reply-To: <016701c1687f$8d09ce90$1946e1cc@city.barrie.on.ca>
Message-ID:
Make sure the module is in your perl's @INC. An easy way to view this
variable is to run "perl -V" Then make sure that the module you are looking
for is in one of those directories or subdirectories. There should be a
./Apache/Constants.pm in there. Mine's in
/usr/local/lib/perl5/site_perl/5.6.0/i686-linux/Apache/Constants.pm (and
various other places...).
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Rick Towns
> Sent: Thursday, November 08, 2001 1:02 PM
> To: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Apache::Constants?
>
>
> Yes, it's the same version (this box is a Redhat 7.1 i386 box that is
> fresh - just built for running RT).
>
> ----- Original Message -----
> From: "Brandon S. Allbery KF8NH"
> To: "Rick Towns" ;
> Sent: Thursday, November 08, 2001 12:49 PM
> Subject: Re: [rt-users] Apache::Constants?
>
>
> > On Thursday, November 08, 2001 11:56:38 -0500, Rick Towns
> > wrote:
> > +-----
> > | After configuring RT, and updating the httpd.conf for my
> Apache, when I
> > | try to start Apache I get an error:
> > |
> > | Unable to locate loadable object for module Apache::Constants
> > +--->8
> >
> > Check that the same perl is in use?
> >
> > --
> > brandon s. allbery [os/2][linux][solaris][freebsd]
> allbery at kf8nh.apk.net
> > system administrator [JAPH][WAY too many hats]
> allbery at ece.cmu.edu
> > electrical and computer engineering
> KF8NH
> > carnegie mellon university [linux: proof of the million monkeys
> theory]
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
From travis.campbell at amd.com Thu Nov 8 13:15:20 2001
From: travis.campbell at amd.com (Travis Campbell)
Date: Thu, 8 Nov 2001 12:15:20 -0600
Subject: [rt-users] Possible bug with merging tickets that are parent and child
Message-ID: <20011108121519.A20962@beast.amd.com>
I'm running 2.0.8_02.
I was playing with the ticket Relationships today and merged a child into
it's parent. This caused RT to recursively try to list all the child links
of the parent when viewing the ticket from /Ticket/Display.html.
Now that the child is merged into the parent, I cannot delete the
relationship. RT responds with:
* Trying to delete: Base: fsck.com-rt://thrakkorzog/MPDHelp/ticket/727 Target: Type MemberOf
* Link not found
The only way to get rid of it is to delete the row in Links that defines
the MemberOf relationship between the two tickets.
Is this something that's already been fixed in 2.0.9 or in CVS?
Travis
--
Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
============================================================================
"Does anything work as expected?" Yes. An axe through the CPU.
From agould at aslab.com Thu Nov 8 13:41:08 2001
From: agould at aslab.com (Ashley Gould)
Date: Thu, 8 Nov 2001 10:41:08 -0800
Subject: [rt-users] Trouble Installing - Apache::Cookie Error
In-Reply-To: ; from Greg@zoolink.net on Mon, Nov 05, 2001 at 10:46:51AM -0800
References:
Message-ID: <20011108104108.I14739@dagda.aslab.com>
Have you installed libapreq-0.33?
On Mon, Nov 05, 2001 at 10:46:51AM -0800, Greg Kornatowsky wrote:
> Can someone please help me, when I try to start my Apache I get the
> following error message.
>
> [root at localhost src]# /usr/local/apache/bin/apachectl start
> [Mon Nov 5 14:48:25 2001] [error] Can't load
> '/usr/local/lib/perl5/site_perl/5.6.1/i686-linux/auto/Apache/Cookie/Cook
> ie.so' for module Apache::Cookie: libapreq.so.0: cannot load shared
> object file: No such file or directory at
> /usr/local/lib/perl5/5.6.1/i686-linux/DynaLoader.pm line 206.
> at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/mod_perl.pm line 14
> Compilation failed in require at /opt/rt2/bin/webmux.pl line 80.
> BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 80.
> Compilation failed in require at (eval 5) line 1.
>
> Syntax error on line 998 of /usr/local/apache/conf/httpd.conf:
> Can't load
> '/usr/local/lib/perl5/site_perl/5.6.1/i686-linux/auto/Apache/Cookie/Cook
> ie.so' for module Apache::Cookie: libapreq.so.0: cannot load shared
> object file: No such file or directory at
> /usr/local/lib/perl5/5.6.1/i686-linux/DynaLoader.pm line 206.
> at /usr/local/lib/perl5/site_perl/5.6.1/i686-linux/mod_perl.pm line 14
> Compilation failed in require at /opt/rt2/bin/webmux.pl line 80.
> BEGIN failed--compilation aborted at /opt/rt2/bin/webmux.pl line 80.
> Compilation failed in require at (eval 5) line 1.
>
> /usr/local/apache/bin/apachectl start: httpd could not be started
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
From rick at deepskies.com Thu Nov 8 13:25:39 2001
From: rick at deepskies.com (Rick Towns)
Date: Thu, 8 Nov 2001 13:25:39 -0500
Subject: [rt-users] Apache::Constants?
References:
Message-ID: <01a101c16882$ce797cb0$1946e1cc@city.barrie.on.ca>
Thanks! I'll check that out (sounds logical, huh?)
----- Original Message -----
From: "Josh Krikke"
To: "Rick Towns" ;
Sent: Thursday, November 08, 2001 1:16 PM
Subject: RE: [rt-users] Apache::Constants?
> Make sure the module is in your perl's @INC. An easy way to view this
> variable is to run "perl -V" Then make sure that the module you are
looking
> for is in one of those directories or subdirectories. There should be a
> ./Apache/Constants.pm in there. Mine's in
> /usr/local/lib/perl5/site_perl/5.6.0/i686-linux/Apache/Constants.pm (and
> various other places...).
>
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Rick Towns
> > Sent: Thursday, November 08, 2001 1:02 PM
> > To: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] Apache::Constants?
> >
> >
> > Yes, it's the same version (this box is a Redhat 7.1 i386 box that is
> > fresh - just built for running RT).
> >
> > ----- Original Message -----
> > From: "Brandon S. Allbery KF8NH"
> > To: "Rick Towns" ;
> > Sent: Thursday, November 08, 2001 12:49 PM
> > Subject: Re: [rt-users] Apache::Constants?
> >
> >
> > > On Thursday, November 08, 2001 11:56:38 -0500, Rick Towns
> > > wrote:
> > > +-----
> > > | After configuring RT, and updating the httpd.conf for my
> > Apache, when I
> > > | try to start Apache I get an error:
> > > |
> > > | Unable to locate loadable object for module Apache::Constants
> > > +--->8
> > >
> > > Check that the same perl is in use?
> > >
> > > --
> > > brandon s. allbery [os/2][linux][solaris][freebsd]
> > allbery at kf8nh.apk.net
> > > system administrator [JAPH][WAY too many hats]
> > allbery at ece.cmu.edu
> > > electrical and computer engineering
> > KF8NH
> > > carnegie mellon university [linux: proof of the million monkeys
> > theory]
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
From levitte at stacken.kth.se Thu Nov 8 14:26:14 2001
From: levitte at stacken.kth.se (Richard Levitte - VMS Whacker)
Date: Thu, 08 Nov 2001 20:26:14 +0100 (MET)
Subject: [rt-users] Logout doesn't really log me out?
Message-ID: <20011108.202614.105246568.levitte@stacken.kth.se>
I sometimes get in a weird state where clicking on the Logout link
doesn't log you out, it rather does the same thing as clicking on
Home. I'm using mason_handler.fcgi.
Has anyone else seen this happen and what did you do to track it down
and correct it? I'm a little bit lost on this one.
Also, I've hacked a bit so one can have more than one database on the
same machine. Unfortunately, that only works with the FastCGI
implementation so far. It means a number of changes in the
installation, adds a 'createapp.sh' script that adds the application
you wish to have, and splits config.pm into two parts, one for system-
global information and one for per-application information. It works
as well for use with webmux.pl, but only for one application per site.
I'll send in the patch soon if this seems interesting.
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
From khera at kcilink.com Thu Nov 8 14:35:08 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 8 Nov 2001 14:35:08 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108.202614.105246568.levitte@stacken.kth.se>
References: <20011108.202614.105246568.levitte@stacken.kth.se>
Message-ID: <15338.56940.362892.866493@onceler.kciLink.com>
>>>>> "RL" == Richard Levitte <- VMS Whacker > writes:
RL> I sometimes get in a weird state where clicking on the Logout link
RL> doesn't log you out, it rather does the same thing as clicking on
RL> Home. I'm using mason_handler.fcgi.
RL> Has anyone else seen this happen and what did you do to track it down
RL> and correct it? I'm a little bit lost on this one.
This only happens to me when I'm logged in as root to do admin stuff.
When logged in as a normal user, it works as expected.
I've never bothered to track it down since I'm rarely in as root and
just quit the browser.
From levitte at stacken.kth.se Thu Nov 8 14:59:41 2001
From: levitte at stacken.kth.se (Richard Levitte - VMS Whacker)
Date: Thu, 08 Nov 2001 20:59:41 +0100 (MET)
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <15338.56940.362892.866493@onceler.kciLink.com>
References: <20011108.202614.105246568.levitte@stacken.kth.se>
<15338.56940.362892.866493@onceler.kciLink.com>
Message-ID: <20011108.205941.89359942.levitte@stacken.kth.se>
From: Vivek Khera
khera> >>>>> "RL" == Richard Levitte <- VMS Whacker > writes:
khera>
khera> RL> I sometimes get in a weird state where clicking on the Logout link
khera> RL> doesn't log you out, it rather does the same thing as clicking on
khera> RL> Home. I'm using mason_handler.fcgi.
khera>
khera> RL> Has anyone else seen this happen and what did you do to track it down
khera> RL> and correct it? I'm a little bit lost on this one.
khera>
khera> This only happens to me when I'm logged in as root to do admin stuff.
khera> When logged in as a normal user, it works as expected.
I get that with normal users as well. However, I've discovered that
this seems to depend on the browser. Everything works fine with
Netscape, but I get the above behavior with Opera.
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
From jesse at bestpractical.com Thu Nov 8 15:07:17 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 8 Nov 2001 15:07:17 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108.205941.89359942.levitte@stacken.kth.se>; from levitte@stacken.kth.se on Thu, Nov 08, 2001 at 08:59:41PM +0100
References: <20011108.202614.105246568.levitte@stacken.kth.se> <15338.56940.362892.866493@onceler.kciLink.com> <20011108.205941.89359942.levitte@stacken.kth.se>
Message-ID: <20011108150717.J4916@pallas.fsck.com>
> I get that with normal users as well. However, I've discovered that
> this seems to depend on the browser. Everything works fine with
> Netscape, but I get the above behavior with Opera.
Is this with 2.0.8? With some earlier revs, we weren't properly sending a no-cache pragma.....
-j
> --
> Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
> Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
> \ SWEDEN \ or +46-733-72 88 11
> Procurator Odiosus Ex Infernis -- poei at bofh.se
> Member of the OpenSSL development team: http://www.openssl.org/
> Software Engineer, GemPlus: http://www.gemplus.com/
>
> Unsolicited commercial email is subject to an archival fee of $400.
> See for more info.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From krikke at macatawa.org Thu Nov 8 15:10:21 2001
From: krikke at macatawa.org (Josh Krikke)
Date: Thu, 8 Nov 2001 15:10:21 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108.205941.89359942.levitte@stacken.kth.se>
Message-ID:
Opera is displaying the cached page. I had similar problems, a refresh
didn't help either. I can't remeber exactly, but I think I changed the
cache prefs to Always check modified documents, instead of after 5 hours or
something like that.
-Josh
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Richard Levitte - VMS
> Whacker
> Sent: Thursday, November 08, 2001 3:00 PM
> To: khera at kcilink.com
> Cc: rt-users at lists.fsck.com
> Subject: Re: [rt-users] Logout doesn't really log me out?
>
>
> From: Vivek Khera
>
> khera> >>>>> "RL" == Richard Levitte <- VMS Whacker
> > writes:
> khera>
> khera> RL> I sometimes get in a weird state where clicking on the
> Logout link
> khera> RL> doesn't log you out, it rather does the same thing as
> clicking on
> khera> RL> Home. I'm using mason_handler.fcgi.
> khera>
> khera> RL> Has anyone else seen this happen and what did you do
> to track it down
> khera> RL> and correct it? I'm a little bit lost on this one.
> khera>
> khera> This only happens to me when I'm logged in as root to do
> admin stuff.
> khera> When logged in as a normal user, it works as expected.
>
> I get that with normal users as well. However, I've discovered that
> this seems to depend on the browser. Everything works fine with
> Netscape, but I get the above behavior with Opera.
>
> --
> Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
> Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
> \ SWEDEN \ or +46-733-72 88 11
> Procurator Odiosus Ex Infernis -- poei at bofh.se
> Member of the OpenSSL development team: http://www.openssl.org/
> Software Engineer, GemPlus: http://www.gemplus.com/
>
> Unsolicited commercial email is subject to an archival fee of $400.
> See for more info.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
From levitte at stacken.kth.se Thu Nov 8 15:16:30 2001
From: levitte at stacken.kth.se (Richard Levitte - VMS Whacker)
Date: Thu, 08 Nov 2001 21:16:30 +0100 (MET)
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108150717.J4916@pallas.fsck.com>
References: <15338.56940.362892.866493@onceler.kciLink.com>
<20011108.205941.89359942.levitte@stacken.kth.se>
<20011108150717.J4916@pallas.fsck.com>
Message-ID: <20011108.211630.11608422.levitte@stacken.kth.se>
From: Jesse Vincent
jesse>
jesse> > I get that with normal users as well. However, I've discovered that
jesse> > this seems to depend on the browser. Everything works fine with
jesse> > Netscape, but I get the above behavior with Opera.
jesse>
jesse>
jesse> Is this with 2.0.8? With some earlier revs, we weren't properly sending a no-cache pragma.....
I'm testing the latest stuff from the CVS repository, main trunk.
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
From levitte at stacken.kth.se Thu Nov 8 15:19:11 2001
From: levitte at stacken.kth.se (Richard Levitte - VMS Whacker)
Date: Thu, 08 Nov 2001 21:19:11 +0100 (MET)
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To:
References: <20011108.205941.89359942.levitte@stacken.kth.se>
Message-ID: <20011108.211911.42036631.levitte@stacken.kth.se>
From: "Josh Krikke"
krikke> Opera is displaying the cached page. I had similar problems, a refresh
krikke> didn't help either. I can't remeber exactly, but I think I changed the
krikke> cache prefs to Always check modified documents, instead of after 5 hours or
krikke> something like that.
That did it! Thanks a bunch!
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
From khera at kcilink.com Thu Nov 8 16:24:35 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 8 Nov 2001 16:24:35 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108.205941.89359942.levitte@stacken.kth.se>
References: <20011108.202614.105246568.levitte@stacken.kth.se>
<15338.56940.362892.866493@onceler.kciLink.com>
<20011108.205941.89359942.levitte@stacken.kth.se>
Message-ID: <15338.63507.462832.916561@onceler.kciLink.com>
>>>>> "RL" == Richard Levitte <- VMS Whacker > writes:
khera> This only happens to me when I'm logged in as root to do admin stuff.
khera> When logged in as a normal user, it works as expected.
RL> I get that with normal users as well. However, I've discovered that
RL> this seems to depend on the browser. Everything works fine with
RL> Netscape, but I get the above behavior with Opera.
I'm using Opera all the time, so it must be some combination of
things.
From khera at kcilink.com Thu Nov 8 16:26:40 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 8 Nov 2001 16:26:40 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108150717.J4916@pallas.fsck.com>
References: <20011108.202614.105246568.levitte@stacken.kth.se>
<15338.56940.362892.866493@onceler.kciLink.com>
<20011108.205941.89359942.levitte@stacken.kth.se>
<20011108150717.J4916@pallas.fsck.com>
Message-ID: <15338.63632.10769.238688@onceler.kciLink.com>
>>>>> "JV" == Jesse Vincent writes:
>> I get that with normal users as well. However, I've discovered that
>> this seems to depend on the browser. Everything works fine with
>> Netscape, but I get the above behavior with Opera.
JV> Is this with 2.0.8? With some earlier revs, we weren't properly
JV> sending a no-cache pragma.....
It doesn't have to do with no-cache; a forced reloading the page
would normally cause it to do the right thing. In this case, the
logout doesn't happen -- you can click about and continue working.
From jesse at bestpractical.com Thu Nov 8 16:30:04 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 8 Nov 2001 16:30:04 -0500
Subject: [rt-users] Possible bug with merging tickets that are parent and child
In-Reply-To: <20011108121519.A20962@beast.amd.com>; from travis.campbell@amd.com on Thu, Nov 08, 2001 at 12:15:20PM -0600
References: <20011108121519.A20962@beast.amd.com>
Message-ID: <20011108163004.S4916@pallas.fsck.com>
Known bug. Won't be fixed in 2.0.9. Should be fixed in 2.0.10
http://fsck.com/rt2/NoAuth/Buglist.html will show you all open bugs.
This one is # 872
On Thu, Nov 08, 2001 at 12:15:20PM -0600, Travis Campbell wrote:
> I'm running 2.0.8_02.
>
> I was playing with the ticket Relationships today and merged a child into
> it's parent. This caused RT to recursively try to list all the child links
> of the parent when viewing the ticket from /Ticket/Display.html.
>
> Now that the child is merged into the parent, I cannot delete the
> relationship. RT responds with:
>
> * Trying to delete: Base: fsck.com-rt://thrakkorzog/MPDHelp/ticket/727 Target: Type MemberOf
>
> * Link not found
>
> The only way to get rid of it is to delete the row in Links that defines
> the MemberOf relationship between the two tickets.
>
> Is this something that's already been fixed in 2.0.9 or in CVS?
>
> Travis
> --
> Travis Campbell - Unix Systems Administrator = travis at beast.amd.com
> 5900 E. Ben White Blvd, Austin, TX 78741 = travis.campbell at amd.com
> TEL: (512) 602-1888 PAG: (512) 604-0341 = webmaster at beast.amd.com
> ============================================================================
> "Does anything work as expected?" Yes. An axe through the CPU.
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Thu Nov 8 16:43:01 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Thu, 8 Nov 2001 16:43:01 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <15338.63632.10769.238688@onceler.kciLink.com>; from khera@kcilink.com on Thu, Nov 08, 2001 at 04:26:40PM -0500
References: <20011108.202614.105246568.levitte@stacken.kth.se> <15338.56940.362892.866493@onceler.kciLink.com> <20011108.205941.89359942.levitte@stacken.kth.se> <20011108150717.J4916@pallas.fsck.com> <15338.63632.10769.238688@onceler.kciLink.com>
Message-ID: <20011108164301.U4916@pallas.fsck.com>
If your browser actually hits and loads /NoAuth/Logout.html, your
session should be _gone_. Can you verify (from http server logs) that
it's doing this?
If your copy of opera has decided to cache /NoAuth/Logout.html,
say due to the no-cache issue I describe earlier, then the RT server
will never know you clicked Logout and you will not be logged out.
On Thu, Nov 08, 2001 at 04:26:40PM -0500, Vivek Khera wrote:
> >>>>> "JV" == Jesse Vincent writes:
>
> >> I get that with normal users as well. However, I've discovered that
> >> this seems to depend on the browser. Everything works fine with
> >> Netscape, but I get the above behavior with Opera.
>
>
> JV> Is this with 2.0.8? With some earlier revs, we weren't properly
> JV> sending a no-cache pragma.....
>
> It doesn't have to do with no-cache; a forced reloading the page
> would normally cause it to do the right thing. In this case, the
> logout doesn't happen -- you can click about and continue working.
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From khera at kcilink.com Thu Nov 8 16:48:43 2001
From: khera at kcilink.com (Vivek Khera)
Date: Thu, 8 Nov 2001 16:48:43 -0500
Subject: [rt-users] Logout doesn't really log me out?
In-Reply-To: <20011108164301.U4916@pallas.fsck.com>
References: <20011108.202614.105246568.levitte@stacken.kth.se>
<15338.56940.362892.866493@onceler.kciLink.com>
<20011108.205941.89359942.levitte@stacken.kth.se>
<20011108150717.J4916@pallas.fsck.com>
<15338.63632.10769.238688@onceler.kciLink.com>
<20011108164301.U4916@pallas.fsck.com>
Message-ID: <15338.64955.27869.439136@onceler.kciLink.com>
>>>>> "JV" == Jesse Vincent writes:
JV> If your browser actually hits and loads /NoAuth/Logout.html, your
JV> session should be _gone_. Can you verify (from http server logs) that
JV> it's doing this?
JV> If your copy of opera has decided to cache /NoAuth/Logout.html,
JV> say due to the no-cache issue I describe earlier, then the RT server
JV> will never know you clicked Logout and you will not be logged out.
That must be it. When I'm root, I usually last only a few minutes in
RT, and Opera holds the cache for 5 minutes whether you want it to or
not. They really need to fix this issue... grr.
From toby at vidiom.com Thu Nov 8 17:48:19 2001
From: toby at vidiom.com (Toby Wahlers)
Date: Thu, 08 Nov 2001 15:48:19 -0700
Subject: [rt-users] Web interface, Mandrake 8.1, perl proxying
Message-ID: <5.1.0.14.2.20011108153105.02c325c8@mail.vidiom.com>
At 10:19 PM 11/7/2001, you wrote:
"the best idea right now is to look at apache's error log and try to figure
things out from there. "
That's just it. There are no errors in the log. Neither the regular
error_log nor the perl-error_log. It's not even trying to hook into Mason,
just showing the page as html, so no errors. It's hard to list rt setup in
apache, cause I've tried it a half dozen or more ways. One person in the
archived list said they got this working:
AllowOverride None
Options None ExecCGI FollowSymLinks
Order allow,deny
Allow from all
PerlRequire /usr/local/rt2/bin/webmux.pl
PerlModule Apache::DBI
SetHandler perl-script
PerlHandler RT::Mason
Options ExecCGI
Another made use of Location:
PerlModule Apache::DBI
PerlRequire /usr/local/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Tried 'em both, and variants, no luck.
I have a ProxyPass statement in my normal server httpd.conf:
ProxyPass /rt2/ http://localhost:8200/rt2/
and of course I do have the correct /rt2 alias in the commonhttpd.conf (or
it wouldn't even get to the page).
>From: Toby Wahlers
>
>toby> I have tried about every possible permutation of the apache config
>files,
>toby> but I have only gotten rt to work with the default VirtualHost setup
>(which
>toby> I don't want). Mostly I get the index page as source text with a Go!
>toby> button, but with other (mis)configurations I've gotten malformed header
>toby> messages. I'm running Mandrake Linux, which by default has 2 apache
>servers
>toby> running, one of them a perl proxy. I've looked at all the list archives,
>toby> and a few people have had the same problem, though with different
>toby> configurations. I want a subdirectory configuration and need to use an
>toby> alternate port, e.g. http://www.myserver.com:81/rt2/, and would like
>it to
>toby> work with my current dual server config. Apache has 3 config files,
>toby> httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
>toby> commonhttpd.conf, 'cause that's where it wants to be. I have added
>toby> ProxyPass to the httpd.conf, and have tried or
>toby> setups in all 3 config files, nothing seems to help. Any ideas?
>
>Yup. I had the same problem when I started playing with rt2, and the
>best idea right now is to look at apache's error log and try to figure
>things out from there. In my case, it was a combination of having
>some trouble with something not existing in the @INC directories of
>the scripts I used and some permission bits somewhere. It's very
>possible that your apache configuration is just fine (it was in my
>case).
>
>Try that, and if you can't still figure it out, I suggest you get back
>here with *details* (like the part of the configuration concerning rt
>and perhaps the last parts of the error log if that's relevant).
>
>--
>Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
>Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
> \ SWEDEN \ or +46-733-72 88 11
>Procurator Odiosus Ex Infernis -- poei at bofh.se
>Member of the OpenSSL development team: http://www.openssl.org/
>Software Engineer, GemPlus: http://www.gemplus.com/
>
>Unsolicited commercial email is subject to an archival fee of $400.
>See for more info.
>
>_______________________________________________
>rt-users mailing list
>rt-users at lists.fsck.com
>http://lists.fsck.com/mailman/listinfo/rt-users
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
--
Regards,
Toby Wahlers
Vidiom Systems
toby at vidiom.com
303-604-0800x121
Fax 303-604-0080
From toby at vidiom.com Thu Nov 8 19:37:37 2001
From: toby at vidiom.com (Toby Wahlers)
Date: Thu, 08 Nov 2001 17:37:37 -0700
Subject: [rt-users] Web interface, Mandrake 8.1, perl proxying--solution
Message-ID: <5.1.0.14.2.20011108172401.02bf1b50@mail.vidiom.com>
For posterity, here's what I had to do to get a subdirectory config working
with a perl proxy server:
In commonhttpd.conf
put the Alias in the same section as the perl and cgi-perl aliases:
#Provide two aliases to the same cgi-bin directory,
#to see the effects of the 2 different mod_perl modes
#for Apache::Registry Mode
Alias /perl/ /var/www/perl/
#for Apache::Perlrun Mode
Alias /cgi-perl/ /var/www/perl/
Alias /rt2/ /opt/rt2/WebRT/html/
In httpd.conf, put in the ProxyPass statement(s):
RewriteEngine on
RewriteRule ^proxy:.* - [F]
RewriteRule ^(.*\/perl\/.*)$ http://%{HTTP_HOST}:8200$1 [P]
RewriteRule ^(.*\/cgi-perl\/.*)$ http://%{HTTP_HOST}:8200$1 [P]
ProxyPass /rt2/ http://localhost:8200/rt2/
ProxyPassReverse /rt2/ http://localhost:8200/rt2/
In httpd-perl.conf, put in the location settings:
# Mason section
Include conf/httpd-mason.conf
#set RT:Mason Mode for /rt2 Alias
PerlModule Apache::DBI
PerlRequire /opt/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Options ExecCGI
At 10:19 PM 11/7/2001, you wrote:
"the best idea right now is to look at apache's error log and try to figure
things out from there. "
That's just it. There are no errors in the log. Neither the regular
error_log nor the perl-error_log. It's not even trying to hook into Mason,
just showing the page as html, so no errors. It's hard to list rt setup in
apache, cause I've tried it a half dozen or more ways. One person in the
archived list said they got this working:
AllowOverride None
Options None ExecCGI FollowSymLinks
Order allow,deny
Allow from all
PerlRequire /usr/local/rt2/bin/webmux.pl
PerlModule Apache::DBI
SetHandler perl-script
PerlHandler RT::Mason
Options ExecCGI
Another made use of Location:
PerlModule Apache::DBI
PerlRequire /usr/local/rt2/bin/webmux.pl
SetHandler perl-script
PerlHandler RT::Mason
Tried 'em both, and variants, no luck.
I have a ProxyPass statement in my normal server httpd.conf:
ProxyPass /rt2/ http://localhost:8200/rt2/
and of course I do have the correct /rt2 alias in the commonhttpd.conf (or
it wouldn't even get to the page).
From: Toby Wahlers
toby> I have tried about every possible permutation of the apache config files,
toby> but I have only gotten rt to work with the default VirtualHost setup
(which
toby> I don't want). Mostly I get the index page as source text with a Go!
toby> button, but with other (mis)configurations I've gotten malformed header
toby> messages. I'm running Mandrake Linux, which by default has 2 apache
servers
toby> running, one of them a perl proxy. I've looked at all the list archives,
toby> and a few people have had the same problem, though with different
toby> configurations. I want a subdirectory configuration and need to use an
toby> alternate port, e.g. http://www.myserver.com:81/rt2/, and would like
it to
toby> work with my current dual server config. Apache has 3 config files,
toby> httpd.conf, commonhttpd.conf, and httpd-perl.conf. I have the Alias in
toby> commonhttpd.conf, 'cause that's where it wants to be. I have added
toby> ProxyPass to the httpd.conf, and have tried or
toby> setups in all 3 config files, nothing seems to help. Any ideas?
Yup. I had the same problem when I started playing with rt2, and the
best idea right now is to look at apache's error log and try to figure
things out from there. In my case, it was a combination of having
some trouble with something not existing in the @INC directories of
the scripts I used and some permission bits somewhere. It's very
possible that your apache configuration is just fine (it was in my
case).
Try that, and if you can't still figure it out, I suggest you get back
here with *details* (like the part of the configuration concerning rt
and perhaps the last parts of the error log if that's relevant).
--
Richard Levitte \ Spannv?gen 38, II \ LeViMS at stacken.kth.se
Redakteur at Stacken \ S-168 35 BROMMA \ T: +46-8-26 52 47
\ SWEDEN \ or +46-733-72 88 11
Procurator Odiosus Ex Infernis -- poei at bofh.se
Member of the OpenSSL development team: http://www.openssl.org/
Software Engineer, GemPlus: http://www.gemplus.com/
Unsolicited commercial email is subject to an archival fee of $400.
See for more info.
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
--
Regards,
Toby Wahlers
Vidiom Systems
toby at vidiom.com
303-604-0800x121
Fax 303-604-0080
_______________________________________________
rt-users mailing list
rt-users at lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
--
Regards,
Toby Wahlers
Vidiom Systems
toby at vidiom.com
303-604-0800x121
Fax 303-604-0080
From ray at lctn.k12.mn.us Thu Nov 8 21:40:10 2001
From: ray at lctn.k12.mn.us (Raymond Norton)
Date: Thu, 8 Nov 2001 20:40:10 -0600
Subject: [rt-users] newbie needs help
Message-ID: <005b01c168c7$da262c80$a344a43f@xtratyme.com>
I have received a lot of help from Greg, so I want to give him a break.
I have looked at the docs for setting up email gateway, queues, etc.. but I really don't understand things enough to be confident of making the necessary changes.
I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?
Thanks in advance.
Raymond Norton
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From vbartakke at nicusa.com Fri Nov 9 00:17:35 2001
From: vbartakke at nicusa.com (Vinod Bartakke)
Date: Fri, 9 Nov 2001 10:47:35 +0530
Subject: [rt-users] newbie needs help
References: <005b01c168c7$da262c80$a344a43f@xtratyme.com>
Message-ID: <010a01c168dd$dea2b1f0$010a960a@sysadmin>
Hi Raymond,
I am willing to work on this. Infact I am also stuck up on the same point.
By the way , you said that you used a script install-sendmail to configure sendmail/rt-mailgate. Can you please give the URL of this script ? I want to give it a try.
My problem is: when some User sends an email to rt at mydomain.com and rt-comment at mydomain.com , it is not able to generate a new TICKET in the system. Can somebody help me out please?
I tried adding to lines in the file /etc/aliases and also created a symlink in /etc/smrsh related to rt: and rt-comment, but no luck.
Thanks and regards,
Vinod
----- Original Message -----
From: Raymond Norton
To: rt-users at lists.fsck.com
Sent: Friday, November 09, 2001 8:10 AM
Subject: [rt-users] newbie needs help
I have received a lot of help from Greg, so I want to give him a break.
I have looked at the docs for setting up email gateway, queues, etc.. but I really don't understand things enough to be confident of making the necessary changes.
I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?
Thanks in advance.
Raymond Norton
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From rspier at pobox.com Fri Nov 9 02:45:56 2001
From: rspier at pobox.com (Robert Spier)
Date: Thu, 8 Nov 2001 23:45:56 -0800
Subject: [rt-users] ANNOUNCE: StockAnswers 0.1 for RT2
Message-ID: <15339.35252.757460.371937@rls.cx>
Announcing StockAnswers 0.1
StockAnswers for RT is a very simple way to allow your users to insert
"Stock Answers" (or templates, or canned responses, or prewritten
verbiage) into their correspondence. This might be useful for a
helpdesk type RequestTracker setup where you have common questions and
answers, and don't feel like typing them, or cutting and pasting.
It requires JavaScript to function.
The stock answers are by default just text files, but it's easy to
extend this so the answers can come from anywhere.
You can download it at...
http://www.fsck.com/pub/rt/contrib/2.0/RT-StockAnswers-0.1.tar.README
http://www.fsck.com/pub/rt/contrib/2.0/RT-StockAnswers-0.1.tar.gz
(NOTE, I announced the existence of this about a week ago, and people
have been banging down my door for it. This release might be a little
rough around the edges. It works for me - thats all the warranty it
comes with.)
-R
From jesse at bestpractical.com Fri Nov 9 03:43:47 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 03:43:47 -0500
Subject: [rt-users] SelfService and other hidden bits
In-Reply-To: <3BE92B68.90503CDA@baker.ie>; from david.ryan@baker.ie on Wed, Nov 07, 2001 at 12:39:04PM +0000
References: <3BE92B68.90503CDA@baker.ie>
Message-ID: <20011109034347.D4916@pallas.fsck.com>
On Wed, Nov 07, 2001 at 12:39:04PM +0000, David Ryan wrote:
> The first one is SelfService which was referred to in one of the mails
> and which only seems to appear in the documentation in the FAQ and then
> only as a reference to the fact that it exists and doesn't have
> instructions on how to access it. From my point of view it gives a more
> usefull look into a users tickets than the normal login.
If a user is automatically created by the mail gateway or
doesn't have the "Can be granted rights" checkbox, they'll automatically
be shunted to the SelfService UI when they log in. You don't have to
do anything special. Just assign them passwords.
> The second one is the interface presented here -
> http://www.fsck.com/projects/rt/screenshots/ticket.png - is this
> someones customised interface or is it normally available and I just
> can't find it ?
That's the old RT 1.0 UI, as somebody already mentioned. If you need customized
UI, that's certainly something that we can do.
-j
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From dewet at itouchlabs.com Fri Nov 9 05:35:17 2001
From: dewet at itouchlabs.com (Dewet Diener)
Date: Fri, 9 Nov 2001 12:35:17 +0200
Subject: [rt-users] Searches containing merged tickets
Message-ID: <20011109123517.A7908@itouchlabs.com>
Hi all
The way our manager did her stats for RT1 was to list all tickets in
the DB, and then cut & paste it into Excel, from where she'd make all
perty graphs and things. Now, to duplicate this in our brand-new RT2
setup, I'm having a bit of a headache...
Firstly, it seems the only way I could get it to list all tickets is to
do a search for "where e-mail address contains @" and set it to
unlimited results. Two problems manifest with this:
1) It only lists about 1000 tickets. Actually, the highest number is
1078, but I'm thinking this is caused by gaps in the numbering due to
dead tickets. Is this hard-limited in any way?
2) It lists merged tickets as all their component tickets... This
means that tickets 2 and 3, which were merged into 1, is still listed
as ticket 2 and 3. This has changed from RT1, which only listed the
single combined ticket. This is the biggest problem, as stats will be
skewed... :-/
I'd like to know if either of these two artifacts are bugs, or intended
operation? We're currently on 2.0.9pre5, along with
DBIx-SearchBuilder 0.47. Its running on RedHat 6.2, perl 5.00503 and
mysql 3.23.41.
Dewet
--
Dewet Diener dewet at itouchlabs.com -o)
Systems Administrator iTouch Labs / \
Self-confessed geek and Linux fanatic _\_v
SYN! ..... SYN! ACK! ..... ACK!
The mating call of the internet
From piet at wirehub.net Fri Nov 9 07:22:35 2001
From: piet at wirehub.net (Piet Honkoop)
Date: Fri, 9 Nov 2001 13:22:35 +0100 (CET)
Subject: [rt-users] Followup: trouble with creating a new ticket
Message-ID: <20011109132220.D10851-100000@mefisto.wirehub.nl>
As reported earlier, I had problems with setting up rt 2.0.8_02
Relevant software:
FreeBSD 4.4-stable
Mysql: 3.23.43
RT: 2.0.8_02
DBIx::SearchBuilder 0.47
mod_perl 1.26
What I found out in the end was that for some reason the id field was not
treated correctly. Below is an excerpt from the mysql log where it tries
to insert a ticket. The ticket gets created all right but the
last_insert_id from mysql is never picked up.
Coming from the mysql log:
34 Query INSERT INTO Tickets (Starts, Type,
Priority, Status, Queue, Owner, InitialPriority, FinalPriority, Subject,
Creator, LastUpdatedBy, Created, TimeLeft, TimeWorked, LastUpdated, Due)
VALUES ('2001-11-09 09:41:53', 'ticket', '0', 'new', '1', '2', '0', '0',
'g1', '3', '3', '2001-11-09 09:41:53', '', '', '2001-11-09 09:41:53',
'2001-11-09 09:41:53')
34 Query SELECT * FROM Tickets WHERE id =
'4294967330'
34 Query UPDATE Tickets SET
EffectiveId='4294967330' WHERE id=NULL
After an extensive search (I can find my way around in perl code, but
that's about it...), I found:
DBIx/SearchBuilder/Handle/mysql.pm
The following changes made:
47c47,48
< return (undef);
---
> warn "Error with Insert: ". $self->dbh->errstr;
> #return (undef);
51c52
< $self->{'id'}=$self->dbh->{'mysql_insertid'};
---
> #$self->{'id'}=$self->dbh->{'mysql_insertid'};
54c55
< unless ($self->{'id'}) {
---
> # unless ($self->{'id'}) {
56,57c57,58
< }
< warn "$self no row id returned on row creation" unless
($self->{'id'});
---
> #}
> warn "$self no row id returned on row creation" unless
($self->{'id'}) ;
(admitted, this is the crude way). suppress the warning/return undef and
force the darn thing to get the last_insert_id() after an insert...
But once that was in place, I got the following result:
50 Query INSERT INTO Tickets (Starts, Type, Priority,
Status,
Queue, Owner, FinalPriority, InitialPriority, Subject, Creator,
LastUpdatedBy,
Created, TimeLeft, TimeWorked, LastUpdated, Due) VALUES ('2001-11-09
09:59:59',
'ticket', '0', 'new', '1', '2', '0', '0', 'blabla', '3', '3', '2001-11-09
09:59:
59', '', '', '2001-11-09 09:59:59', '2001-11-09 09:59:59')
50 Query SELECT LAST_INSERT_ID()
50 Query SELECT * FROM Tickets WHERE id = '2'
50 Query UPDATE Tickets SET EffectiveId='2' WHERE
id='2'
Now everything is working, but of course the origin of trouble lies
elsewhere (otherwise nothing would have worked once it uses
DBIx::SearchBuilder).
Where should I start looking where to find the true origin of this
problem?
P.
--
=========================================================================
Wirehub! Internet BV tel. +31 10 2448344
Westzeedijk 487 fax. +31 10 2448300
3024 EL Rotterdam http://www.wirehub.net
From jesse at bestpractical.com Fri Nov 9 11:16:46 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 11:16:46 -0500
Subject: [rt-users] Searches containing merged tickets
In-Reply-To: <20011109123517.A7908@itouchlabs.com>; from dewet@itouchlabs.com on Fri, Nov 09, 2001 at 12:35:17PM +0200
References: <20011109123517.A7908@itouchlabs.com>
Message-ID: <20011109111646.E4916@pallas.fsck.com>
Generally the way I enumerate all tickets is searching for
all tickets that have a status that != dead. I don't tend to see either
of the bugs you described when doing so.
On Fri, Nov 09, 2001 at 12:35:17PM +0200, Dewet Diener wrote:
> Hi all
>
> The way our manager did her stats for RT1 was to list all tickets in
> the DB, and then cut & paste it into Excel, from where she'd make all
> perty graphs and things. Now, to duplicate this in our brand-new RT2
> setup, I'm having a bit of a headache...
>
> Firstly, it seems the only way I could get it to list all tickets is to
> do a search for "where e-mail address contains @" and set it to
> unlimited results. Two problems manifest with this:
>
> 1) It only lists about 1000 tickets. Actually, the highest number is
> 1078, but I'm thinking this is caused by gaps in the numbering due to
> dead tickets. Is this hard-limited in any way?
>
> 2) It lists merged tickets as all their component tickets... This
> means that tickets 2 and 3, which were merged into 1, is still listed
> as ticket 2 and 3. This has changed from RT1, which only listed the
> single combined ticket. This is the biggest problem, as stats will be
> skewed... :-/
>
> I'd like to know if either of these two artifacts are bugs, or intended
> operation? We're currently on 2.0.9pre5, along with
> DBIx-SearchBuilder 0.47. Its running on RedHat 6.2, perl 5.00503 and
> mysql 3.23.41.
>
> Dewet
>
> --
> Dewet Diener dewet at itouchlabs.com -o)
> Systems Administrator iTouch Labs / \
> Self-confessed geek and Linux fanatic _\_v
>
> SYN! ..... SYN! ACK! ..... ACK!
> The mating call of the internet
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From feargal at thecia.ie Fri Nov 9 11:21:32 2001
From: feargal at thecia.ie (Feargal Reilly)
Date: Fri, 9 Nov 2001 16:21:32 +0000
Subject: [rt-users] Scrip installation blues
In-Reply-To: <200111022057.OAA14734@dresden.garmin.com>
References: <200111022057.OAA14734@dresden.garmin.com>
Message-ID: <20011109162132.1cefad38.feargal@thecia.ie>
Ick! Jesse and I had been discussing the best way to handle user-contributed scrips, and as a result I knocked that together. The original plan was to include it in RT itself at some point.
I'd sent it to Jesse as a "heres what's been done so far", it really shouldn't have hit the contrib directory at all.
I'll have a go at bringing it up to date over the weekend - It hasn't been touched since RT was in the 1.3 tree, Jesse can you take it out of contrib?
The Autoassign scrip itself should work though.
Check that helgrim.com-AutoAssign.pm is in rt/lib/RT/Action
In mysql, do a 'SELECT name,argument,execmodule FROM scripactions;'
There should be two entries:
name argument execmodule
-------------------------------------------------------------------
helgrim.com-AutoAssignAdminCc | AdminCc | helgrim.com-AutoAssign
helgrim.com-AutoAssignAnyCc | AdminCc,Cc | helgrim.com-AutoAssign
If not, update them by hand.
If that's still not working, can you wait till Monday so I can check it out.
-Feargal.:wq
On Fri, 2 Nov 2001 14:58:18 -0600 , "Beachey, Kendric" wrote:
> I'm trying to install Feargal's auto assign scrip from the contrib area on
> fsck.com.
>
> I'm behind a firewall that requires authentication, so Feargal's "rt-scrips"
> script couldn't retrieve the scrip, so I had to grab it myself.
> I made sure to install Archive::Tar, but rt-scrips still complained that it
> couldn't uncompress the archive, so I did that myself too.
>
> Then (I'm full of problems today!) rt-scrips wouldn't quit trying to
> uncompress the archive, so I short-circuited that part of the script.
>
> Now rt-scrips would happily install the modules into place. It was nice to
> see something working. :-) But to get the data to install, I had to strip
> out all of the rt-scrips script except the data installation part, and
> hardwire a couple of strings. But it finally did get the data installed:
>
> [root at zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
> helgrim.com-AutoAssign
> Adding ScripActions...11.12.done.
> Adding ScripConditions...done.
> Adding templates...8.done.
> [root at zimmerdale helgrim.com-AutoAssign]#
>
> I created an auto-assign scrip on a queue that had a watcher and tried
> creating a ticket. The ticket creates OK but nobody was auto-assigned to
> it. I checked the error log and found stuff like this:
>
> Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> (eval 626) line 3, line 271.
> Require of RT::Action:: failed.
> Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> (eval 626) line 3, line 271.
>
> Hmmm, sounds like the name of the script might be missing somewhere. It
> seems like it should be looking for "RT/Action/__something__.pm" instead of
> leaving the __something__ blank.
>
> I went into MySQL and looked around, and things look (as near as I would
> know to recognize) like they should work. But obviously something's out of
> place. Anyone got any suggestions for what might be amiss?
>
> BTW, since there isn't much about this on the website, I would like to
> volunteer to write up a HOWTO for scrip installation, provided I end up
> learning how it's done.
>
> --
> Kendric Beachey
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
Feargal Reilly, | Communications House,
Systems Administrator. | 1a Lower Pembroke Street,
The CIA - http://www.thecia.ie/ | Dublin 2,
Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.
PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB
From jesse at bestpractical.com Fri Nov 9 11:22:26 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 11:22:26 -0500
Subject: [rt-users] Scrip installation blues
In-Reply-To: <20011109162132.1cefad38.feargal@thecia.ie>; from feargal@thecia.ie on Fri, Nov 09, 2001 at 04:21:32PM +0000
References: <200111022057.OAA14734@dresden.garmin.com> <20011109162132.1cefad38.feargal@thecia.ie>
Message-ID: <20011109112226.G4916@pallas.fsck.com>
Sure. I'll yank it.
On Fri, Nov 09, 2001 at 04:21:32PM +0000, Feargal Reilly wrote:
> Ick! Jesse and I had been discussing the best way to handle user-contributed scrips, and as a result I knocked that together. The original plan was to include it in RT itself at some point.
> I'd sent it to Jesse as a "heres what's been done so far", it really shouldn't have hit the contrib directory at all.
>
> I'll have a go at bringing it up to date over the weekend - It hasn't been touched since RT was in the 1.3 tree, Jesse can you take it out of contrib?
>
> The Autoassign scrip itself should work though.
>
> Check that helgrim.com-AutoAssign.pm is in rt/lib/RT/Action
>
> In mysql, do a 'SELECT name,argument,execmodule FROM scripactions;'
> There should be two entries:
> name argument execmodule
> -------------------------------------------------------------------
> helgrim.com-AutoAssignAdminCc | AdminCc | helgrim.com-AutoAssign
> helgrim.com-AutoAssignAnyCc | AdminCc,Cc | helgrim.com-AutoAssign
>
> If not, update them by hand.
>
> If that's still not working, can you wait till Monday so I can check it out.
>
> -Feargal.:wq
>
> On Fri, 2 Nov 2001 14:58:18 -0600 , "Beachey, Kendric" wrote:
>
> > I'm trying to install Feargal's auto assign scrip from the contrib area on
> > fsck.com.
> >
> > I'm behind a firewall that requires authentication, so Feargal's "rt-scrips"
> > script couldn't retrieve the scrip, so I had to grab it myself.
> > I made sure to install Archive::Tar, but rt-scrips still complained that it
> > couldn't uncompress the archive, so I did that myself too.
> >
> > Then (I'm full of problems today!) rt-scrips wouldn't quit trying to
> > uncompress the archive, so I short-circuited that part of the script.
> >
> > Now rt-scrips would happily install the modules into place. It was nice to
> > see something working. :-) But to get the data to install, I had to strip
> > out all of the rt-scrips script except the data installation part, and
> > hardwire a couple of strings. But it finally did get the data installed:
> >
> > [root at zimmerdale helgrim.com-AutoAssign]# /opt/rt2/bin/kb-rt-scrips
> > helgrim.com-AutoAssign
> > Adding ScripActions...11.12.done.
> > Adding ScripConditions...done.
> > Adding templates...8.done.
> > [root at zimmerdale helgrim.com-AutoAssign]#
> >
> > I created an auto-assign scrip on a queue that had a watcher and tried
> > creating a ticket. The ticket creates OK but nobody was auto-assigned to
> > it. I checked the error log and found stuff like this:
> >
> > Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> > /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> > /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> > /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> > (eval 626) line 3, line 271.
> > Require of RT::Action:: failed.
> > Can't locate RT/Action/.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> > /usr/lib/perl5/5.6.1/i386-linux /usr/lib/perl5/5.6.1
> > /usr/lib/perl5/site_perl/5.6.1/i386-linux /usr/lib/perl5/site_perl/5.6.1
> > /usr/lib/perl5/site_perl/5.6.0/i386-linux /usr/lib/perl5/site_perl/5.6.0
> > /usr/lib/perl5/site_perl . /usr/local/apache/ /usr/local/apache/lib/perl) at
> > (eval 626) line 3, line 271.
> >
> > Hmmm, sounds like the name of the script might be missing somewhere. It
> > seems like it should be looking for "RT/Action/__something__.pm" instead of
> > leaving the __something__ blank.
> >
> > I went into MySQL and looked around, and things look (as near as I would
> > know to recognize) like they should work. But obviously something's out of
> > place. Anyone got any suggestions for what might be amiss?
> >
> > BTW, since there isn't much about this on the website, I would like to
> > volunteer to write up a HOWTO for scrip installation, provided I end up
> > learning how it's done.
> >
> > --
> > Kendric Beachey
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> --
> Feargal Reilly, | Communications House,
> Systems Administrator. | 1a Lower Pembroke Street,
> The CIA - http://www.thecia.ie/ | Dublin 2,
> Ph: +353-1-6768230 Fax: +353-1-6767720 | Ireland.
>
> PGP fingerprint: 9EA0 F62E 2345 6062 E522 00F2 31D0 B1B0 D678 96DB
>
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Fri Nov 9 11:27:14 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 11:27:14 -0500
Subject: [rt-users] Followup: trouble with creating a new ticket
In-Reply-To: <20011109132220.D10851-100000@mefisto.wirehub.nl>; from piet@wirehub.net on Fri, Nov 09, 2001 at 01:22:35PM +0100
References: <20011109132220.D10851-100000@mefisto.wirehub.nl>
Message-ID: <20011109112714.H4916@pallas.fsck.com>
What rev of DBD::mysql do you have installed? there was a bug in some earlier
versions that caused it to fail sort of badly when asked for insert_id.
Also, I'd love to see your patch presented as a unified diff. It would be much
easier for me to eyeball ;)
Thanks very much,
Jesse
On Fri, Nov 09, 2001 at 01:22:35PM +0100, Piet Honkoop wrote:
>
> As reported earlier, I had problems with setting up rt 2.0.8_02
>
> Relevant software:
> FreeBSD 4.4-stable
> Mysql: 3.23.43
> RT: 2.0.8_02
> DBIx::SearchBuilder 0.47
> mod_perl 1.26
>
> What I found out in the end was that for some reason the id field was not
> treated correctly. Below is an excerpt from the mysql log where it tries
> to insert a ticket. The ticket gets created all right but the
> last_insert_id from mysql is never picked up.
>
> Coming from the mysql log:
>
> 34 Query INSERT INTO Tickets (Starts, Type,
> Priority, Status, Queue, Owner, InitialPriority, FinalPriority, Subject,
> Creator, LastUpdatedBy, Created, TimeLeft, TimeWorked, LastUpdated, Due)
> VALUES ('2001-11-09 09:41:53', 'ticket', '0', 'new', '1', '2', '0', '0',
> 'g1', '3', '3', '2001-11-09 09:41:53', '', '', '2001-11-09 09:41:53',
> '2001-11-09 09:41:53')
> 34 Query SELECT * FROM Tickets WHERE id =
> '4294967330'
> 34 Query UPDATE Tickets SET
> EffectiveId='4294967330' WHERE id=NULL
>
>
> After an extensive search (I can find my way around in perl code, but
> that's about it...), I found:
>
> DBIx/SearchBuilder/Handle/mysql.pm
>
> The following changes made:
>
> 47c47,48
> < return (undef);
> ---
> > warn "Error with Insert: ". $self->dbh->errstr;
> > #return (undef);
> 51c52
> < $self->{'id'}=$self->dbh->{'mysql_insertid'};
> ---
> > #$self->{'id'}=$self->dbh->{'mysql_insertid'};
> 54c55
> < unless ($self->{'id'}) {
> ---
> > # unless ($self->{'id'}) {
> 56,57c57,58
> < }
> < warn "$self no row id returned on row creation" unless
> ($self->{'id'});
> ---
> > #}
> > warn "$self no row id returned on row creation" unless
> ($self->{'id'}) ;
>
> (admitted, this is the crude way). suppress the warning/return undef and
> force the darn thing to get the last_insert_id() after an insert...
>
> But once that was in place, I got the following result:
>
> 50 Query INSERT INTO Tickets (Starts, Type, Priority,
> Status,
> Queue, Owner, FinalPriority, InitialPriority, Subject, Creator,
> LastUpdatedBy,
> Created, TimeLeft, TimeWorked, LastUpdated, Due) VALUES ('2001-11-09
> 09:59:59',
> 'ticket', '0', 'new', '1', '2', '0', '0', 'blabla', '3', '3', '2001-11-09
> 09:59:
> 59', '', '', '2001-11-09 09:59:59', '2001-11-09 09:59:59')
> 50 Query SELECT LAST_INSERT_ID()
> 50 Query SELECT * FROM Tickets WHERE id = '2'
> 50 Query UPDATE Tickets SET EffectiveId='2' WHERE
> id='2'
>
> Now everything is working, but of course the origin of trouble lies
> elsewhere (otherwise nothing would have worked once it uses
> DBIx::SearchBuilder).
>
> Where should I start looking where to find the true origin of this
> problem?
>
> P.
>
>
> --
>
> =========================================================================
> Wirehub! Internet BV tel. +31 10 2448344
> Westzeedijk 487 fax. +31 10 2448300
> 3024 EL Rotterdam http://www.wirehub.net
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From reda at jetty.rutgers.edu Fri Nov 9 13:03:50 2001
From: reda at jetty.rutgers.edu (Frank J. Reda)
Date: Fri, 9 Nov 2001 13:03:50 -0500
Subject: [rt-users] Restoring 'privileged access'
References: <002501c167e7$d41a8a60$1601a8c0@cc590795a2>
Message-ID: <003801c16948$e315c0e0$08aee6a5@rutgers.edu>
OK - thanks for all of the advice - but none of it worked.
I went in through MySQL and found that both the privileged and disabled fields
needed to be changed.
That seems to have fixed the problem.
FRank
----- Original Message -----
From: "Frank J. Reda"
To:
Sent: Wednesday, November 07, 2001 6:56 PM
Subject: [rt-users] Restoring 'privileged access'
> I mistakenly unchecked a user's ability to 'be granted rights'. In trying
> to restore the right, I can't seem to find their name in
> 'Configuration/Users'. Is there any way to restore them to privileged
> status through the UI?
>
>
>
>
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
From piet at wirehub.net Fri Nov 9 13:07:46 2001
From: piet at wirehub.net (Piet Honkoop)
Date: Fri, 9 Nov 2001 19:07:46 +0100 (CET)
Subject: [rt-users] Followup: trouble with creating a new ticket
In-Reply-To: <20011109112714.H4916@pallas.fsck.com>
Message-ID: <20011109185357.N11144-100000@mefisto.wirehub.nl>
On Fri, 9 Nov 2001, Jesse Vincent wrote:
>
> What rev of DBD::mysql do you have installed? there was a bug in some earlier
> versions that caused it to fail sort of badly when asked for insert_id.
>
DBD-mysql-2.1003
> Also, I'd love to see your patch presented as a unified diff. It would be much
> easier for me to eyeball ;)
>
Mwah ;) it doesn't deserve the term patch I'm afraid... But:
--- /usr/local/share/cpan/build/DBIx-SearchBuilder-0.47/SearchBuilder/Handle/mysql.pm Fri Nov 9 19:01:41 2001
+++ /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle/mysql.pm Fri Nov 9 10:59:16 2001
@@ -44,17 +44,18 @@
die "Error with Insert: ". $self->dbh->errstr;
}
else {
- return (undef);
+ warn "Error with Insert: ". $self->dbh->errstr;
+ #return (undef);
}
}
- $self->{'id'}=$self->dbh->{'mysql_insertid'};
+ #$self->{'id'}=$self->dbh->{'mysql_insertid'};
# Yay. we get to work around mysql_insertid being null some of the time :/
- unless ($self->{'id'}) {
+ # unless ($self->{'id'}) {
$self->{'id'} = $self->FetchResult('SELECT LAST_INSERT_ID()');
- }
- warn "$self no row id returned on row creation" unless ($self->{'id'});
+ #}
+ warn "$self no row id returned on row creation" unless ($self->{'id'}) ;
return( $self->{'id'}); #Add Succeded. return the id
}
As you can see, no coding, just chopping away; too many tests before we
get to the point. The id returned originally went negative (unsigned near
the limit). Now I don't know whether this is a problem in mysql or in the
DBD/DBIx combination, but still. It cost me a good few days to get to the
point where I could fix it and start testing ...
Thanks & good luck!
Piet
>
> Thanks very much,
> Jesse
>
>
> On Fri, Nov 09, 2001 at 01:22:35PM +0100, Piet Honkoop wrote:
> >
> > As reported earlier, I had problems with setting up rt 2.0.8_02
> >
> > Relevant software:
> > FreeBSD 4.4-stable
> > Mysql: 3.23.43
> > RT: 2.0.8_02
> > DBIx::SearchBuilder 0.47
> > mod_perl 1.26
> >
> > What I found out in the end was that for some reason the id field was not
> > treated correctly. Below is an excerpt from the mysql log where it tries
> > to insert a ticket. The ticket gets created all right but the
> > last_insert_id from mysql is never picked up.
> >
> > Coming from the mysql log:
> >
> > 34 Query INSERT INTO Tickets (Starts, Type,
> > Priority, Status, Queue, Owner, InitialPriority, FinalPriority, Subject,
> > Creator, LastUpdatedBy, Created, TimeLeft, TimeWorked, LastUpdated, Due)
> > VALUES ('2001-11-09 09:41:53', 'ticket', '0', 'new', '1', '2', '0', '0',
> > 'g1', '3', '3', '2001-11-09 09:41:53', '', '', '2001-11-09 09:41:53',
> > '2001-11-09 09:41:53')
> > 34 Query SELECT * FROM Tickets WHERE id =
> > '4294967330'
> > 34 Query UPDATE Tickets SET
> > EffectiveId='4294967330' WHERE id=NULL
> >
> >
> > After an extensive search (I can find my way around in perl code, but
> > that's about it...), I found:
> >
> > DBIx/SearchBuilder/Handle/mysql.pm
> >
> > The following changes made:
> >
> > 47c47,48
> > < return (undef);
> > ---
> > > warn "Error with Insert: ". $self->dbh->errstr;
> > > #return (undef);
> > 51c52
> > < $self->{'id'}=$self->dbh->{'mysql_insertid'};
> > ---
> > > #$self->{'id'}=$self->dbh->{'mysql_insertid'};
> > 54c55
> > < unless ($self->{'id'}) {
> > ---
> > > # unless ($self->{'id'}) {
> > 56,57c57,58
> > < }
> > < warn "$self no row id returned on row creation" unless
> > ($self->{'id'});
> > ---
> > > #}
> > > warn "$self no row id returned on row creation" unless
> > ($self->{'id'}) ;
> >
> > (admitted, this is the crude way). suppress the warning/return undef and
> > force the darn thing to get the last_insert_id() after an insert...
> >
> > But once that was in place, I got the following result:
> >
> > 50 Query INSERT INTO Tickets (Starts, Type, Priority,
> > Status,
> > Queue, Owner, FinalPriority, InitialPriority, Subject, Creator,
> > LastUpdatedBy,
> > Created, TimeLeft, TimeWorked, LastUpdated, Due) VALUES ('2001-11-09
> > 09:59:59',
> > 'ticket', '0', 'new', '1', '2', '0', '0', 'blabla', '3', '3', '2001-11-09
> > 09:59:
> > 59', '', '', '2001-11-09 09:59:59', '2001-11-09 09:59:59')
> > 50 Query SELECT LAST_INSERT_ID()
> > 50 Query SELECT * FROM Tickets WHERE id = '2'
> > 50 Query UPDATE Tickets SET EffectiveId='2' WHERE
> > id='2'
> >
> > Now everything is working, but of course the origin of trouble lies
> > elsewhere (otherwise nothing would have worked once it uses
> > DBIx::SearchBuilder).
> >
> > Where should I start looking where to find the true origin of this
> > problem?
> >
> > P.
> >
> >
> > --
> >
> > =========================================================================
> > Wirehub! Internet BV tel. +31 10 2448344
> > Westzeedijk 487 fax. +31 10 2448300
> > 3024 EL Rotterdam http://www.wirehub.net
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
--
=========================================================================
Wirehub! Internet BV tel. +31 10 2448344
Westzeedijk 487 fax. +31 10 2448300
3024 EL Rotterdam http://www.wirehub.net
From jesse at bestpractical.com Fri Nov 9 13:22:45 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 13:22:45 -0500
Subject: [rt-users] Restoring 'privileged access'
In-Reply-To: <003801c16948$e315c0e0$08aee6a5@rutgers.edu>; from reda@jetty.rutgers.edu on Fri, Nov 09, 2001 at 01:03:50PM -0500
References: <002501c167e7$d41a8a60$1601a8c0@cc590795a2> <003801c16948$e315c0e0$08aee6a5@rutgers.edu>
Message-ID: <20011109132245.K4916@pallas.fsck.com>
Ah. yes. if you'd _disabled_ the user, they wouldn't show up in the listings.
2.0.9 adds the ability to search for disabled users.
On Fri, Nov 09, 2001 at 01:03:50PM -0500, Frank J. Reda wrote:
> OK - thanks for all of the advice - but none of it worked.
>
> I went in through MySQL and found that both the privileged and disabled fields
> needed to be changed.
>
> That seems to have fixed the problem.
>
> FRank
>
> ----- Original Message -----
> From: "Frank J. Reda"
> To:
> Sent: Wednesday, November 07, 2001 6:56 PM
> Subject: [rt-users] Restoring 'privileged access'
>
>
> > I mistakenly unchecked a user's ability to 'be granted rights'. In trying
> > to restore the right, I can't seem to find their name in
> > 'Configuration/Users'. Is there any way to restore them to privileged
> > status through the UI?
> >
> >
> >
> >
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From jesse at bestpractical.com Fri Nov 9 13:17:33 2001
From: jesse at bestpractical.com (Jesse Vincent)
Date: Fri, 9 Nov 2001 13:17:33 -0500
Subject: [rt-users] Followup: trouble with creating a new ticket
In-Reply-To: <20011109185357.N11144-100000@mefisto.wirehub.nl>; from piet@wirehub.net on Fri, Nov 09, 2001 at 07:07:46PM +0100
References: <20011109112714.H4916@pallas.fsck.com> <20011109185357.N11144-100000@mefisto.wirehub.nl>
Message-ID: <20011109131733.J4916@pallas.fsck.com>
On Fri, Nov 09, 2001 at 07:07:46PM +0100, Piet Honkoop wrote:
> On Fri, 9 Nov 2001, Jesse Vincent wrote:
>
> >
> > What rev of DBD::mysql do you have installed? there was a bug in some earlier
> > versions that caused it to fail sort of badly when asked for insert_id.
> >
>
> DBD-mysql-2.1003
Ok. I've actually seen this bug when some versions of mysql's libs aren't matched properly to the mysql DBD. FWIW, that version of DBD::mysql is the
beta that you shouldn't be using in production...
ftp://ftp.funet.fi/pub/languages/perl/CPAN/authors/id/JWIED/Msql-Mysql-modules-1.2219.tar.gz is the current production driver.
>
> > Also, I'd love to see your patch presented as a unified diff. It would be much
> > easier for me to eyeball ;)
> >
>
> Mwah ;) it doesn't deserve the term patch I'm afraid... But:
>
> --- /usr/local/share/cpan/build/DBIx-SearchBuilder-0.47/SearchBuilder/Handle/mysql.pm Fri Nov 9 19:01:41 2001
> +++ /usr/local/lib/perl5/site_perl/5.005/DBIx/SearchBuilder/Handle/mysql.pm Fri Nov 9 10:59:16 2001
> @@ -44,17 +44,18 @@
> die "Error with Insert: ". $self->dbh->errstr;
> }
> else {
> - return (undef);
> + warn "Error with Insert: ". $self->dbh->errstr;
> + #return (undef);
> }
> }
>
> - $self->{'id'}=$self->dbh->{'mysql_insertid'};
> + #$self->{'id'}=$self->dbh->{'mysql_insertid'};
> # Yay. we get to work around mysql_insertid being null some of the time :/
>
> - unless ($self->{'id'}) {
> + # unless ($self->{'id'}) {
> $self->{'id'} = $self->FetchResult('SELECT LAST_INSERT_ID()');
> - }
> - warn "$self no row id returned on row creation" unless ($self->{'id'});
> + #}
> + warn "$self no row id returned on row creation" unless ($self->{'id'}) ;
> return( $self->{'id'}); #Add Succeded. return the id
> }
>
>
>
> As you can see, no coding, just chopping away; too many tests before we
> get to the point. The id returned originally went negative (unsigned near
> the limit). Now I don't know whether this is a problem in mysql or in the
> DBD/DBIx combination, but still. It cost me a good few days to get to the
> point where I could fix it and start testing ...
>
>
> Thanks & good luck!
>
> Piet
>
>
> >
> > Thanks very much,
> > Jesse
> >
> >
> > On Fri, Nov 09, 2001 at 01:22:35PM +0100, Piet Honkoop wrote:
> > >
> > > As reported earlier, I had problems with setting up rt 2.0.8_02
> > >
> > > Relevant software:
> > > FreeBSD 4.4-stable
> > > Mysql: 3.23.43
> > > RT: 2.0.8_02
> > > DBIx::SearchBuilder 0.47
> > > mod_perl 1.26
> > >
> > > What I found out in the end was that for some reason the id field was not
> > > treated correctly. Below is an excerpt from the mysql log where it tries
> > > to insert a ticket. The ticket gets created all right but the
> > > last_insert_id from mysql is never picked up.
> > >
> > > Coming from the mysql log:
> > >
> > > 34 Query INSERT INTO Tickets (Starts, Type,
> > > Priority, Status, Queue, Owner, InitialPriority, FinalPriority, Subject,
> > > Creator, LastUpdatedBy, Created, TimeLeft, TimeWorked, LastUpdated, Due)
> > > VALUES ('2001-11-09 09:41:53', 'ticket', '0', 'new', '1', '2', '0', '0',
> > > 'g1', '3', '3', '2001-11-09 09:41:53', '', '', '2001-11-09 09:41:53',
> > > '2001-11-09 09:41:53')
> > > 34 Query SELECT * FROM Tickets WHERE id =
> > > '4294967330'
> > > 34 Query UPDATE Tickets SET
> > > EffectiveId='4294967330' WHERE id=NULL
> > >
> > >
> > > After an extensive search (I can find my way around in perl code, but
> > > that's about it...), I found:
> > >
> > > DBIx/SearchBuilder/Handle/mysql.pm
> > >
> > > The following changes made:
> > >
> > > 47c47,48
> > > < return (undef);
> > > ---
> > > > warn "Error with Insert: ". $self->dbh->errstr;
> > > > #return (undef);
> > > 51c52
> > > < $self->{'id'}=$self->dbh->{'mysql_insertid'};
> > > ---
> > > > #$self->{'id'}=$self->dbh->{'mysql_insertid'};
> > > 54c55
> > > < unless ($self->{'id'}) {
> > > ---
> > > > # unless ($self->{'id'}) {
> > > 56,57c57,58
> > > < }
> > > < warn "$self no row id returned on row creation" unless
> > > ($self->{'id'});
> > > ---
> > > > #}
> > > > warn "$self no row id returned on row creation" unless
> > > ($self->{'id'}) ;
> > >
> > > (admitted, this is the crude way). suppress the warning/return undef and
> > > force the darn thing to get the last_insert_id() after an insert...
> > >
> > > But once that was in place, I got the following result:
> > >
> > > 50 Query INSERT INTO Tickets (Starts, Type, Priority,
> > > Status,
> > > Queue, Owner, FinalPriority, InitialPriority, Subject, Creator,
> > > LastUpdatedBy,
> > > Created, TimeLeft, TimeWorked, LastUpdated, Due) VALUES ('2001-11-09
> > > 09:59:59',
> > > 'ticket', '0', 'new', '1', '2', '0', '0', 'blabla', '3', '3', '2001-11-09
> > > 09:59:
> > > 59', '', '', '2001-11-09 09:59:59', '2001-11-09 09:59:59')
> > > 50 Query SELECT LAST_INSERT_ID()
> > > 50 Query SELECT * FROM Tickets WHERE id = '2'
> > > 50 Query UPDATE Tickets SET EffectiveId='2' WHERE
> > > id='2'
> > >
> > > Now everything is working, but of course the origin of trouble lies
> > > elsewhere (otherwise nothing would have worked once it uses
> > > DBIx::SearchBuilder).
> > >
> > > Where should I start looking where to find the true origin of this
> > > problem?
> > >
> > > P.
> > >
> > >
> > > --
> > >
> > > =========================================================================
> > > Wirehub! Internet BV tel. +31 10 2448344
> > > Westzeedijk 487 fax. +31 10 2448300
> > > 3024 EL Rotterdam http://www.wirehub.net
> > >
> > >
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> >
>
> --
>
> =========================================================================
> Wirehub! Internet BV tel. +31 10 2448344
> Westzeedijk 487 fax. +31 10 2448300
> 3024 EL Rotterdam http://www.wirehub.net
>
>
>
--
http://www.bestpractical.com/products/rt -- Trouble Ticketing. Free.
From piet at wirehub.net Fri Nov 9 13:28:59 2001
From: piet at wirehub.net (Piet Honkoop)
Date: Fri, 9 Nov 2001 19:28:59 +0100 (CET)
Subject: [rt-users] Followup: trouble with creating a new ticket
In-Reply-To: <20011109131733.J4916@pallas.fsck.com>
Message-ID: <20011109192202.Q11144-100000@mefisto.wirehub.nl>
On Fri, 9 Nov 2001, Jesse Vincent wrote:
>
> On Fri, Nov 09, 2001 at 07:07:46PM +0100, Piet Honkoop wrote:
> > On Fri, 9 Nov 2001, Jesse Vincent wrote:
> >
> > >
> > > What rev of DBD::mysql do you have installed? there was a bug in some earlier
> > > versions that caused it to fail sort of badly when asked for insert_id.
> > >
> >
> > DBD-mysql-2.1003
>
>
> Ok. I've actually seen this bug when some versions of mysql's libs aren't matched properly to the mysql DBD. FWIW, that version of DBD::mysql is the
> beta that you shouldn't be using in production...
>
> ftp://ftp.funet.fi/pub/languages/perl/CPAN/authors/id/JWIED/Msql-Mysql-modules-1.2219.tar.gz is the current production driver.
>
Hmmmm, running a make test on that one results in 15 out of 17 test
scripts failing; perl dumping core each and every occasion. Seems we're
getting somewhere (hipdeep in...).
Now this is a system-installed perl set so I'd guess it has something to
do with installed libs/modules. How can I find out something like that (as
said: I can read a bit of perl, that's it :( )
Thanks,
Piet
--
=========================================================================
Wirehub! Internet BV tel. +31 10 2448344
Westzeedijk 487 fax. +31 10 2448300
3024 EL Rotterdam http://www.wirehub.net
From damian at sentex.net Fri Nov 9 13:53:41 2001
From: damian at sentex.net (Damian Gerow)
Date: Fri, 09 Nov 2001 13:53:41 -0500
Subject: [rt-users] Searching merged tickets display
Message-ID: <5.1.0.14.2.20011109133126.032e37f8@marble.sentex.ca>
A user e-mailed in five tickets, all on the same topic. I merged them,
sequentially, in to one ticket. When doing a search for the requestor, all
six merged tickets have their status as 'resolved', while the final ticket
is marked 'stalled'.
So...
2434->2435
2435->2446
2436->2437
2437->2438
Tickets 2434-2437, inclusive, have their status as 'resolved'. Ticket 2438
is marked as 'stalled', properly.
As well, I changed the queue from 'Abuse' to 'Support' once everything was
merged. So ticket 2438 is marked properly as being in the queue 'Support',
but all the other tickets are still in 'Abuse'.
My uneducated guess is that certain parts of the Search display code aren't
following the effectiveid completely and continue to read the properties of
the ticket from that ticket. But that's completely uneducated, and without
looking at any code.
If I actually open the ticket, everything is displayed properly.
And the vitals:
DB: PostgreSQL 7.1.3
RT: 2.0.8
From rick at deepskies.com Fri Nov 9 16:25:35 2001
From: rick at deepskies.com (Rick Towns)
Date: Fri, 9 Nov 2001 16:25:35 -0500
Subject: [rt-users] mod_perl solution
Message-ID: <014001c16965$1bb5b0b0$1946e1cc@city.barrie.on.ca>
This may have already been covered, and it may be a bit off topic, but I had
a terrible time getting mod_perl to compile and install with Apache - this
in turn caused my RT2 installation to fail. The root of the problem is with
a Perl module called LWP:
From agould at aslab.com Fri Nov 9 19:49:41 2001
From: agould at aslab.com (Ashley Gould)
Date: Fri, 9 Nov 2001 16:49:41 -0800
Subject: [rt-users] Staffan Larsen's Attachements in correspondence
Message-ID: <20011109164941.H25061@dagda.aslab.com>
I'm trying to use Staffan Larsen's package
RT::Action::NotifyWithAttachment Which enables sending attachements from
within RT. I just don't have the grasp of using perl objects well
enough to see how this plugs in. I've inclused the pm and some comments
about it below.
What I don't get is Where in RT would the call to
NotifyWithAttachment::Prepare take place. Which module
calls Prepare or imports NotifyWithAttachment? Or what?
Basically, how do I make this work?
This is in 2.0.8
ashley
Subject: Re: [rt-users] Attachements in correspondence
> looking at RT::Action::Notify, I see it ISA RT::Action::SendMessage.
> SendMessage has a bunch of methods and it looks as if the Commit()
method
> actually pulls the parts together and creates the message. Am I on
the right
> track to override RT::Action::Notify::Commit() to put together the
> appropriate MIME headers and attach the content from some parts of the
> $self object? Not being a Mason hack, I'm not sure from where I'd
> pull the CGI upload contents here.
>
You're right that Notify ISA SendMessage. You actually want to override
Prepare. (If Prepare succeeds, the scrips system calls Commit).
So, create NotifyWithAttachments.
set a sub Prepare that
calls SUPER::Prepare.
if that returns true, iterate through
$self->TransactionObj->Attachments
and add them to $self->TemplateObj->MIMEObj.
(TransactionObj is an RT::Transaction object which already has
all of
this transaction's attachments already attached. MIMEObj is a
MIME::Entity.)
is that enough to get going?
------
Thanks for getting me going, Jesse. Attached is an implementation of
your
ideas. My knowledge of RT in particular and Perl in general is not what
it should be so please take a look for any obvious errors. I have run
this sucessfully with RT 2.0.7.
Regards,
/Staffan Larsen
# Includes transaction attachments in email sent out.
# Author: Staffan Larsen (staffan_larsen at appeal_se (replace all _))
# Idea: Jesse Vincent (jesse at bestpractical.com)
package RT::Action::NotifyWithAttachment;
require RT::Action::SendEmail;
require RT::Action::Notify;
@ISA = qw(RT::Action::Notify);
# {{{ sub Prepare
=head2 Prepare
From email from Jesse:
calls SUPER::Prepare.
if that returns true, iterate through
$self->TransactionObj->Attachments and add them to
$self->TemplateObj->MIMEObj.
(TransactionObj is an RT::Transaction object which already has
all of this transaction.s attachments already attached.
MIMEObj is a MIME::Entity.)
=cut
sub Prepare {
my $self = shift;
$self->SUPER::Prepare() || return 0;
my $attachments = $self->TransactionObj->Attachments;
$attachments->GotoFirstItem;
my $cnt = $attachments->Count;
$RT::Logger->debug("$self: Adding $cnt atts.\n");
# skip the first one, it is already attached
# Why do I have to skip two?
$attachments->GotoItem(2);
while (my $message=$attachments->Next) {
next unless ($message->Content);
my $fname = $message->Filename;
$fname =~ s/.*(\\|\/)//g;
$RT::Logger->debug("$self: Adding attachment $fname.\n");
$self->TemplateObj->MIMEObj->attach(Data => $message->Content,
Type => $message->ContentType,
Encoding => "base64",
Description => $fname,
Disposisiton => "attachment",
Filename => $fname);
}
return 1;
}
# }}}
From ray at lctn.k12.mn.us Sat Nov 10 08:15:05 2001
From: ray at lctn.k12.mn.us (Raymond Norton)
Date: Sat, 10 Nov 2001 07:15:05 -0600
Subject: [rt-users] need help setting up email portion
Message-ID: <013f01c169e9$b6fcc5c0$a344a43f@xtratyme.com>
I have received a lot of help from Greg, so I want to give him a break.
I have looked at the docs for setting up email gateway, queues, etc.. but I really don't understand things enough to be confident of making the necessary changes.
I would appreciate working with someone on this. Greg has helped me get RT installed on RedHat 7.1. I also have configured sendmail via the install-sendmail script. Is there anyone out there that can work with me on this?
Thanks in advance.
Raymond Norton
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From gjjc at rubberplant.freeserve.co.uk Sat Nov 10 08:18:13 2001
From: gjjc at rubberplant.freeserve.co.uk (Greg Cope)
Date: Sat, 10 Nov 2001 13:18:13 +0000
Subject: [rt-users] Losing post'ed data - fix.
Message-ID: <3BED2915.192A8E0@rubberplant.freeserve.co.uk>
Dear all
Referance a few weeks ago people with thier own mixes of perl and rt etc
and had to change all post methods to gets, well this sorts the problem:
On arround line 17 of webmux change from - to:
-use HTML::Mason::ApacheHandler (args_method => 'CGI');
+use HTML::Mason::ApacheHandler (args_method => 'mod_perl');
Jesse - can this be patched in CVS ?
This is not my fix - but was found by a client of mine!
Thanks
Greg
From ray at lctn.k12.mn.us Sat Nov 10 11:14:13 2001
From: ray at lctn.k12.mn.us (Raymond Norton)
Date: Sat, 10 Nov 2001 10:14:13 -0600
Subject: [rt-users] system error when creating queues
Message-ID: <019201c16a02$bd3795a0$a344a43f@xtratyme.com>
System error
while serving rt.lctn.k12.mn.us /Admin/Queues/Modify.html
error while executing /Admin/Queues/Modify.html [standard]:
Bizarre copy of HASH in aassign at /usr/lib/perl5/5.6.0/Carp/Heavy.pm line 79, line 70.
backtrace: /Admin/Queues/Modify.html [standard] <= /autohandler [standard]
Thanks in advance
Raymond
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From ray at lctn.k12.mn.us Sat Nov 10 11:31:57 2001
From: ray at lctn.k12.mn.us (Raymond Norton)
Date: Sat, 10 Nov 2001 10:31:57 -0600
Subject: [rt-users] rt mail returned with error
Message-ID: <01b601c16a05$37290360$a344a43f@xtratyme.com>
I added what I thought was correct syntax in /etc/aliases
|/opt/rt2/bin/rt-mailgate --queue Office --action correspond
|/opt/rt2/bin/rt-mailgate --queue Office --action comment
I am using a new version of Sendmail if that has to be taken into consideration.
This is the returned mail I get:
The original message was received at Sat, 10 Nov 2001 11:14:09 -0600
from [204.220.56.3]
----- The following addresses had permanent fatal errors -----
|/opt/rt2/bin/rt-mailgate --queue general --action correspond
(reason: service unavailable)
(expanded from: