[rt-users] problem: permissions to create tickets...

[Jesse Vincent]

You need to set the Default ACLs per the Installation and Configuration guide.

	-j


On Thu, Nov 01, 2001 at 01:32:22PM +0100, Alexander.Loitsch at seetours.de wrote:
> hi.
> 
> maybe you can help me. i have got a problem,
> that is NO faq-problem, and i cannot find a work-
> around in the documantation of RT.
> 
> i can work with RT via webUI. no problems!
> 
> but when i want to send a email to RT, i get
> back the following message per e-mail:
> 
> ------------------------------------------------------------------------
> ----- Forwarded message from CorrespondAddress.not.set at linux.local -----
> 
> From daemon at linux.local  Thu Nov  1 11:31:25 2001
> Date: Thu, 1 Nov 2001 11:31:24 +0100
> Message-Id: <200111011031.fA1AVO117434 at loitschix1.seetours.de>
> X-RT-Loop-Prevention: seetours.de
> Subject: Ticket creation failed
> From: RT::CorrespondAddress.not.set at linux.local
> X-Mailer: Perl5 Mail::Internet v1.40
> To: root at loitschix1.seetours.de
> Sender: root <root at linux.local>
> 
> No permission to create tickets in the queue 'itsupport'.
> 
> 
> test 1
> 
> 
> ----- End of forwarded message from CorrespondAddress.not.set at linux.local
> -----
> ---------------------------------------------------------------------------------
> 
> these are the configurations:
> 
> suse-linux 7.2:
> 
> /etc/mail/aliases:
> 
> 
> # if you have bulk_mailer installed, you can replace the above
> # "test-outgoing" line with the following:
> #test-outgoing:          "|/usr/bin/bulk_mailer owner-test at host.com
> /var/lib/majordomo/lists/test"
> #
> rt-comment:    "|/opt/rt2/bin/rt-mailgate --queue general --action comment"
> rt:       "|/opt/rt2/bin/rt-mailgate --queue general --action correspond"
> itsupport:     "|/opt/rt2/bin/rt-mailgate --queue itsupport --action
> correspond"
> 
> i don`t know why my user "itsupport" have no permissions to write tickets!
> 
> help!
> 
> cheers, alex...
> 
> 
> 
> 
> _______________________________________________
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> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

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