[rt-users] RT can't see the diffrence between the message header and body?

[Andrzej Bursztynski]

On Mon, Nov 26, 2001 at 03:12:10PM -0500, Jesse Vincent wrote:
> That sounds like you're not getting a newline between the end of your
> headers and the beginning of your body...

Is that why default templates always have one empty line in the beginning?
Looks like adding a empty line to 'transaction' template helped a lot but
this is rather a bug.

How about date&time stamp in the debug log?
> 
> 
> On Mon, Nov 26, 2001 at 09:01:15PM +0100, Andrzej Bursztynski wrote:
> > Hi,
> > 
> > just started to play with rt-mailgate on 2.0.9 and looks like when submitting
> > a comment through mail RT2 does not recognise end of message header.
> > Here's what we got in the debug log:
> > 
> > Found a ticket ID. It's 1282now requiring RT::Condition::AnyTransaction
> > RT::Transaction=HASH(0x87afabc): Checking condition OnCorrespond...
> > RT::Transaction=HASH(0x87afabc): Matches condition OnCorrespond...
> > now requiring RT::Action::Notify
> > Use of uninitialized value in scalar chomp at /opt/rt2/lib/RT/Template.pm line 295, <STDIN> line 24.
> > Use of uninitialized value in substitution (s///) at /usr/lib/perl5/site_perl/Mail/Header.pm line 224, <STDIN> line 24.
> > Use of uninitialized value in substitution (s///) at /usr/lib/perl5/site_perl/Mail/Header.pm line 224, <STDIN> line 24.
> > Use of uninitialized value in scalar chomp at /opt/rt2/lib/RT/Template.pm line 295, <STDIN> line 24.
> > Bad RFC822 field name 'On Mon, Nov 26, 2001 At 08:49:15PM +0100, PT-Sprzet Wrote'
> >  at /opt/rt2/lib/RT/Template.pm line 297
> > 
> > Where 'On Mon, Nov 26, 2001 At 08:49:15PM +0100,[..]' is the first line
> > of the message body. 
> > 
> > In result - the comment is inserted into database but no message is sent to
> > the wathers of the queue.
> > 
> > BTW - is there any chance to get date&time stamp in the RT log?
> > 
> > -- 
> > K?aniam sie
> > 
> >  (ab)
> > 
> > -=====================Uwaga! Zmiana numerów telefonicznych=====================
> > -= Andrzej Bursztynski, email: and at pse.pl tel +48-27-2221112 fax +48-27-2221209
> > -= Polskie Sieci Elektroenergetyczne SA, 00-950 Warszawa, ul. Mysia 2, POLAND
> > -=====================Uwaga! Zmiana numerów telefonicznych=====================
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

-- 
Kłaniam sie

 (ab)

-=====================Uwaga! Zmiana numerów telefonicznych=====================
-= Andrzej Bursztynski, email: and at pse.pl tel +48-27-2221112 fax +48-27-2221209
-= Polskie Sieci Elektroenergetyczne SA, 00-950 Warszawa, ul. Mysia 2, POLAND
-=====================Uwaga! Zmiana numerów telefonicznych=====================