[rt-users] UserObj info into a template

[Ashley Gould]

I knew there was a simple way.

I didn't realized I could put whole code segments inside a template.
Does it have to be set off with {..}?

ashley


On Wed, Nov 28, 2001 at 11:58:06AM -0500, Jesse Vincent wrote:
> So, why not just use $Ticket->Requestors within your template and iterate
> through them. 
> 
> my $requestors = $Ticket->Requestors;
> while (my $r = $requestors->Next) {
> 	$userobj = $r->UserObj();
> 
> 	#do what you want here.
> }
> 
> 
> On Tue, Nov 27, 2001 at 06:05:17PM -0800, Ashley Gould wrote:
> > I really needed more than the requestor's email.  I created a new scrip
> > action and modified RT::Template a bit to to get a real UserObj into my
> > new template.  RT now sends our custom RMA form to requestors whenever a
> > ticket is moved into our site's rma queue.  It is klugie, but works
> > well.  What is really needed is a new "rma" object which can be attached
> > to a ticket.  I've included some of the details below.
> > 
> > RT is sweet.  I'm having so much fun.
> > 
> > ashley
> > 
> > 
> > 
> > 
> > --------------------------------------
> > The Action:
> > 
> > I set up the scrip action NotifyRequestorOwnerCcWithRMA.  The action had
> > to provide a UserObj to the template RMA form.  The stock RT template
> > system only receives a TicketObj and a TransactionObj.  First I created
> > a new action which grabs the UserObj of the first requester of the
> > ticket and passes it to the template handler.  The ugly part is there
> > can be _only_one_ requester per ticket: since RT::Ticket::Requestors
> > returns a hash of Watcher objects, there is no way to guarentee the
> > which requestor will be grabbed for a UserObj if there are more than
> > one.
> > 
> > 
> > These are the relevent parts of rt2/lib/RT/Action/NotifyWithRMA.pm:
> > 
> > 
> > package RT::Action::NotifyWithRMA;
> > require RT::Action::SendEmail;
> > require RT::Action::Notify;
> > @ISA = qw(RT::Action::Notify);
> > 
> > 
> > # {{{ sub Prepare
> > 
> > # Same as RT::Action::Sendmail::Prepare but adds a $UserObj to the call
> > # to RT::Template::Parse.
> > 
> > sub Prepare  {
> > 
> > _snip_
> > 
> >   # Ashley's hack
> >   # Get a user object from $self->TicketObj
> >   $RT::Logger->debug("RT::Action::NotifyWithRMA.pm\n");
> > 
> >   my $UserObj = $self->TicketObj->Requestors->Next->OwnerObj();
> >   $RT::Logger->debug("$UserObj\n");
> > 
> > 
> > # Ashley added the UserObj
> >   $self->TemplateObj->Parse(Argument => $self->Argument,
> >                             TicketObj => $self->TicketObj,
> >                             TransactionObj => $self->TransactionObj,
> >                             UserObj => $UserObj);
> > 
> > _snip_
> > 
> > 
> > 
> > 
> > 
> > 
> > Next I modified RT::Template to accept a UserObj.  This was just a minor
> > change in RT::Template::_ParseContent:
> > 
> > 
> > # {{{ sub _ParseContent
> > 
> > # Perform Template substitutions on the Body
> > # Ashley's hack: include a UserObj in $T
> > 
> > sub _ParseContent  {
> >   my $self=shift;
> >   my %args = ( Argument => undef,
> >                TicketObj => undef,
> >                UserObj => undef,        # Ashley's hack
> >                TransactionObj => undef,
> >                @_);
> > 
> >   $RT::Logger->debug("RT::Template: $args{'UserObj'}\n");
> > 
> >   # Might be subject to change
> >   require Text::Template;
> > 
> >   $T::Ticket = $args{'TicketObj'};
> >   $T::Transaction = $args{'TransactionObj'};
> >   $T::Argument = $args{'Argument'};
> >   $T::rtname=$RT::rtname;
> >   $T::WebRT=$RT::WebRT;
> >   $T::User = $args{'UserObj'};          # Ashley's hack
> > 
> > 
> >   $RT::Logger->debug("RT::Template: $T::User\n");
> > 
> >   # We need to untaint the content of the template, since we'll be working
> >   # with it
> >   my $content = $self->Content();
> >   $content =~ s/^(.*)$/$1/;
> >   $template=Text::Template->new(TYPE=>STRING,
> >                                 SOURCE=>$content);
> > 
> >   return ($template->fill_in(PACKAGE=>T));
> > }
> > # }}}
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > 
> > On Sat, Nov 17, 2001 at 01:39:45PM -0500, Jesse Vincent wrote:
> > > 
> > > 
> > > 
> > > On Fri, Nov 16, 2001 at 08:49:41PM -0800, Ashley Gould wrote:
> > > > HI list,
> > > > 
> > > > I'm creating a template which sends a filled in RMA form to requestors.
> > > > I need to catch the requestor's user information.  But from what I can
> > > > see a TemplateObj only knows about Ticket objects and Transaction objects.
> > > > And something called Argument:
> > > 
> > > 
> > > So, you can get the Requestors out of the ticket object like this:
> > > 
> > > { $Ticket->RequestorsAsString }
> > > 
> > > 
> > > -- 
> > > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 
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