[rt-users] Web Client returns nothing to HTTP GET request

Erik Andrejko EAndrejko at transwesttel.com
Fri Nov 30 11:06:23 EST 2001


[0846][andrejko at twtlnx:/nfs/home/andrejko]$ ls -la /tmp/rt*
-rw-r--r--    1 root     root            0 Nov 29 13:10 /tmp/rt.log.12825.0
-rw-r--r--    1 root     rt              0 Nov 29 13:51 /tmp/rt.log.2051.0
-rw-r--r--    1 root     rt              0 Nov 29 13:51 /tmp/rt.log.2525.0
-rw-r--r--    1 root     rt             28 Nov 29 13:53 /tmp/rt.log.3866.0
-rw-r--r--    1 root     rt              0 Nov 29 13:53 /tmp/rt.log.3868.0
[0906][andrejko at twtlnx:/nfs/home/andrejko]$ cat /tmp/rt*
No $EDITOR variable defined
[0906][andrejko at twtlnx:/nfs/home/andrejko]$ 

The relevant parts of httpd.conf:

 PerlModule Apache::DBI
        PerlFreshRestart On
        PerlRequire /opt/rt2/bin/webmux.pl

        <Location /is/app/rt>
        SetHandler perl-script
        PerlHandler RT::Mason
        </Location>


The apache error_log shows nothing:

[0908][andrejko at twtlnx:/nfs/home/andrejko]$ cat
/www/wwwi.transwesttel.com/logs/error_log | grep /rt
[0910][andrejko at twtlnx:/nfs/home/andrejko]$ tail
/www/wwwi.transwesttel.com/logs/error_log
[Fri Nov 30 03:27:24 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 03:32:30 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 04:22:23 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 04:37:23 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 10:27:20 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/r.wav
[Fri Nov 30 10:27:29 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/r.wav
[Fri Nov 30 10:37:21 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 10:37:28 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/y.wav
[Fri Nov 30 10:42:22 2001] [error] [client 207.218.8.123] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[Fri Nov 30 10:42:34 2001] [error] [client 207.218.8.29] File does not
exist: /www/wwwi.transwesttel.com/html/is/monitor/bb/sounds/g.wav
[0912][andrejko at twtlnx:/nfs/home/andrejko]$ 

Thanks,
Erik

> -----Original Message-----
> From:	Jesse Vincent [SMTP:jesse at bestpractical.com]
> Sent:	Friday, November 30, 2001 9:05 AM
> To:	Erik Andrejko
> Cc:	'rt-users at lists.fsck.com'
> Subject:	Re: [rt-users] Web Client returns nothing to HTTP GET
> request
> 
> How about either the RT error log or the apache error log?
> 
> 
> On Fri, Nov 30, 2001 at 08:39:26AM -0700, Erik Andrejko wrote:
> > 
> > Here is what access_log shows:
> > 
> > [0843][andrejko at twtlnx:/nfs/home/andrejko]$ cat
> > /www/wwwi.transwesttel.com/logs/access_log | grep /app/rt
> > calypso.transwesttel.com - - [29/Nov/2001:15:43:55 -0500] "GET
> /is/app/rt/
> > HTTP/1.1" 200 684 "-" "Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.5)
> > Gecko/20011014"
> > [0843][andrejko at twtlnx:/nfs/home/andrejko]$ 
> > 
> > Here is what happens when the page is requested:
> > 
> > [0844][andrejko at twtlnx:/nfs/home/andrejko]$ telnet wwwi.transwesttel.com
> 80
> > Trying 207.218.8.251...
> > Connected to wwwi.transwesttel.com.
> > Escape character is '^]'.
> > GET /is/app/rt/ HTTP/1.0
> > 
> > Connection closed by foreign host.
> > [0844][andrejko at twtlnx:/nfs/home/andrejko]$ 
> > 
> > I don't even get the Apache headers which are:
> > HTTP/1.1 200 OK
> > Date: Fri, 30 Nov 2001 15:44:16 GMT
> > Server: Apache/1.3.22 (Unix) PHP/4.0.6 mod_perl/1.26
> > Last-Modified: Tue, 06 Nov 2001 23:06:07 GMT
> > ETag: "c03a-2ac-3be86cdf"
> > Accept-Ranges: bytes
> > Content-Length: 684
> > Connection: close
> > Content-Type: text/html
> > 
> > 
> > Perl is version:
> > 
> > [0845][andrejko at twtlnx:/nfs/home/andrejko]$ which perl
> > /usr/bin/perl
> > [0845][andrejko at twtlnx:/nfs/home/andrejko]$ /usr/bin/perl -v
> > 
> > This is perl, v5.6.0 built for i386-linux
> > 
> > Copyright 1987-2000, Larry Wall
> > 
> > Perl may be copied only under the terms of either the Artistic License
> or
> > the
> > GNU General Public License, which may be found in the Perl 5.0 source
> kit.
> > 
> > Complete documentation for Perl, including FAQ lists, should be found on
> > this system using `man perl' or `perldoc perl'.  If you have access to
> the
> > Internet, point your browser at http://www.perl.com/, the Perl Home
> Page.
> > 
> > [0846][andrejko at twtlnx:/nfs/home/andrejko]$ 
> > 
> > Thanks,
> > Erik
> > 
> > > -----Original Message-----
> > > From:	Ashley Gould [SMTP:agould at aslab.com]
> > > Sent:	Thursday, November 29, 2001 10:31 PM
> > > To:	Erik Andrejko
> > > Subject:	Re: [rt-users] Web Client returns nothing to HTTP GET
> > > request
> > > 
> > > Perhaps the access_log will give you some clues.  If apache is not
> > > giving an error, you must be accessing something.  Does anything show
> up
> > > in the browser at all?
> > > 
> > > send the RT parts of your httpd.conf.  
> > > 
> > > On Thu, Nov 29, 2001 at 03:29:13PM -0700, Erik Andrejko wrote:
> > > > After going through all of the install, when I attempt to open the
> Web
> > > > Interface I get no data.  No errors can be found in Apache's
> error_log.
> > > Is
> > > > there another log to check?  The install appears successful, the
> > > database is
> > > > created, httpd -l lists mod_perl and I modified my httpd.conf and
> > > config.pm
> > > > as mentioned in the INSTALL file.
> > > > 
> > > > I search the mailing lists using ht://Dig but did not find anything.
> > > > 
> > > > 
> > > > Thanks,
> > > > Erik A. Andrejko 
> > > > EAndrejko at transwesttel.com
> > > > 
> > > > Trans-West Network Solutions		PH: 602 453 4286
> > > > 4120 E. Winslow Ave			FAX: 602 437 4742
> > > > Phoenix AZ 85040
> > > > 
> > > > 
> > > > _______________________________________________
> > > > rt-users mailing list
> > > > rt-users at lists.fsck.com
> > > > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.




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