[rt-users] RT E-Mail Functionality

[Timo A. Hummel]

Hello List,

maybe I didn't understand the RT E-Mail functionality, or I got some
configuration mistake.

Is it correct that:

- RT should send out an E-Mail when a Ticket is created in the WebUI?
- RT should send out an E-Mail when a Ticket is replied?

If both above is true, then I guess I have some configuration mistake.
The Problem is that RT gives me no hint what went wrong (neither in the
web server's error log nor the log file it creates).

Is there any documentation finished which explains the E-Mail
functionality in whole?

Best regards
Timo

-- 

Timo A. Hummel, IT Specialist
IS Innovative Software AG               Phone:  +49 69 505030-302
Feuerbachstraße 26-32                   Fax:    +49 69 505030-505
60325 Frankfurt a.M.                    E-Mail:
mailto:timo.hummel at isg.de
GERMANY                                 WWW:    http://is.ag
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