[rt-users] Mail (reply)

[Feargal Reilly]

Off the cuff guess,

Can that member send *any* mail out?
Check the email address that is set up for him, and look at your maillogs, maybe that's the reason it's failing.

I assume that the requestor and user isn't the same person.

mixo <mixo at beth.uniforum.org.za> wrote:

> We have a group with 2 members, and these two members have the following
> 
> rights to a queue (group rights)
> 
>            CommentOnTicket
>            CreateTicket
>            ModifyTicket
>            OwnTicket
>            ReplyToTicket
>            SeeQueue
>            ShowTemplate
>            ShowTicket
>            ShowTicketComments
>            Watch
> 
> The queue has the following scrip
> 
>        OnCorrespond NotifyRequestor with template Correspondence
> 
> And the watchers (Cc) are the two members of the group.
> 
> Here is the problem:
>   Both members can 'reply' to tickets, but only one members of the
>   group's  response gets sent to the ticket's requestor. (Replies
>   by both members are recorded.)
> 
> 
> What is missing here?
> 
> 
> 
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> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.