[rt-users] Comment email address

[Feargal Reilly]

How do you have yours scrips set up?
Is it, perchance,
OnComment NotifyOwner with Template blah

If so, try changing it to NotifyOwnerAsComment

"John DeBerry" <jdeberry at townnews.com> wrote:

JD> Hello, everyone!
JD> 
JD> I have an interesting problem. I'm setting up our RT to handle emailed
JD> comments, but I think I'm not doing something correctly. Here's the
JD> situation:
JD> 
JD> In our config.pm file, we have this:
JD> 
JD>   $CorrespondAddress='requests\@ourdomain.com';
JD>   $CommentAddress='rt-comment\@ourdomain.com';
JD> 
JD> In the main queue's configuration in RT, we have the comment email address
JD> set to 'rt-comment at ourdomain.com'.
JD> 
JD> There is a ticket owned by person A. If person B adds a comment to it, RT
JD> sends an email with the comment to A. However, the from (and reply-to)
JD> address for the email is STILL 'requests at townnnews.com' - what we had it set
JD> to before.
JD> 
JD> I've stopped and then started Apache since I made the config.pm changes...
JD> 
JD> Am I missing something? :)
JD> 
JD> John DeBerry
JD> 
JD> 
JD> _______________________________________________
JD> rt-users mailing list
JD> rt-users at lists.fsck.com
JD> http://lists.fsck.com/mailman/listinfo/rt-users
JD> 


-- 
Feargal Reilly,
Systems Administrator,
The CIA.