[rt-users] config.pm problem with rt2

[Ratiner, Ed]

Andrey,

Thanks a lot! I appreciate your help. It worked like a charm.

Cheers,
--Ed.

-----Original Message-----
From: Andrey Vovk [mailto:vovk at ncbi.nlm.nih.gov]
Sent: Friday, October 05, 2001 1:08 PM
To: Ratiner, Ed
Subject: Re: [rt-users] config.pm problem with rt2


check permissions on comfig.pm
Set them to 644.

regards
--
Andrey

On Fri, Oct 05, 2001 at 12:13:31PM -0700, Ratiner, Ed wrote:
> 
>    My setup:
>    
>    RedHat 7.1 box (PC)
>    RT: version 2.0.7
>    
>    my /etc/aliases:
>    
>    rt-comment: |"/opt/rt2/bin/rt-mailgate --queue general --action
>    comment"
>    rt: |"/opt/rt2/bin/rt-mailgate --queue general --action correspond"
>    rt-requests-comment: |"/opt/rt2/bin/rt-mailate --queue rt-requests
>    --action comment"
>    rt-requests: |"/opt/rt2/bin/rt-mailgate --queue rt-requests
--action
>    correspond"
>    
>    I installed all packages, no problems. Got the web interface
working.
>    
>    Now, working on the e-mail gateway, and I am having the following
>    problem:
>    
>    When I try to e-mail to rt or rt-requests (two aliases), I get the
>    following e-mail (I e-mailed from the localhost to rt at localhost and
to
>    rt-requests at localhost):
>    
>    The original message was received at Sat, 6 Oct 2001 12:07:28 -0700
>    from root at localhost
>    
>       ----- The following addresses had permanent fatal errors -----
>    |"/opt/rt2/bin/rt-mailgate --queue general --action correspond"
>        (reason: 2)
>        (expanded from: <rt at localhost>)
>    
>       ----- Transcript of session follows -----
>    Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc
>    /opt/rt2/lib
>    /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
>    /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
>    /usr/local/lib/perl5/site_perl/5.6.1
>    /usr/local/lib/perl5/site_perl .) at
>    /opt/rt2/lib/RT/Interface/Email.pm line 96.
>    BEGIN failed--compilation aborted at
>    /opt/rt2/lib/RT/Interface/Email.pm line 96.
>    Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
>    BEGIN failed--compilation aborted at /etc/smrsh/rt-mailgate line
30.
>    554 5.3.0 unknown mailer error 2
>    
>    I checked and the config.pm file *is* there, in /opt/rt2/etc.  I
even
>    moved it to /opt/rt2/lib and to /usr/local/lib/perl5/5.6.1, but
still
>    no luck. I've read ALL archives and tried a lot of suggestions, but
>    nothing worked for me yet.
>    
>    What I also found out is that I cannot e-mail to the above aliases
>    from any other box either--that's why I decided to e-mail from
>    localhost to localhost to see if I can fix that one first.
>    
>    How can I get it working?
>    
>    Thanks,
>    --Ed.