[rt-users] rt doesn't send mail

[Rich West]

The email gateway is for the _receiving_ of mail, not the sending of it. :)

Anyhow, I just experienced the same problem.  Darned thing was working 
on Monday and there was much rejoicing.

I went and ran through a couple of tests yesterday before giving the 
go-ahead to put it into production, and the darn thing doesn't even 
think about sending email.  Nothing shows up in the sendmail logs (not 
even the attempt at a connection).  The reply from within RT2 (let's 
say, an admin replies to an open ticket) does go into the database and 
it _acts_ like the message was sent...

but nothing.. no email message, nothing in the sendmail logs.. any RT 
logs or something that I can check?

I'm severely tempted to remove RT2 and re-install it, but, honestly, I 
would rather not...

-Rich


Sheeri Kritzer wrote:

>On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:
>
>>houston we've got a problem...
>>my RT doesn't want to send mail...
>>RT receives mail correctly, creates the ticket but sends no mail.
>>relay is configured correctlyand i can write mail from this server.
>>i have the following scrips on this queue:
>>OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
>>OnCreate NotifyRequestors with template Autoreply
>>
>>any ideas?
>>
>
>Did you set up the gateways properly?  ie, in section 7.1 of the
>installation and configuration manual, "Configuring the email gateway"
>
>7.1 Configuring the email gateway
>An alias for the initial queue will need to be made in either your
>global mail aliases file (if you are using NIS) or locally on your
>machine.
>
>Add the following lines to /etc/aliases (or your local equivalent) :
>
>rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
>comment"
>rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
>correspond"
>
-- 
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