[rt-users] rt doesn't send mail

Jesse Vincent jesse at bestpractical.com
Wed Oct 10 12:03:27 EDT 2001


Are you using sendmail or sendmailpipe?  What mta? are you using sendmail without turning off FriendlyToLines? is there anything in your mail logs?


On Wed, Oct 10, 2001 at 11:50:01AM -0400, Rich West wrote:
> The email gateway is for the _receiving_ of mail, not the sending of it. :)
> 
> Anyhow, I just experienced the same problem.  Darned thing was working 
> on Monday and there was much rejoicing.
> 
> I went and ran through a couple of tests yesterday before giving the 
> go-ahead to put it into production, and the darn thing doesn't even 
> think about sending email.  Nothing shows up in the sendmail logs (not 
> even the attempt at a connection).  The reply from within RT2 (let's 
> say, an admin replies to an open ticket) does go into the database and 
> it _acts_ like the message was sent...
> 
> but nothing.. no email message, nothing in the sendmail logs.. any RT 
> logs or something that I can check?
> 
> I'm severely tempted to remove RT2 and re-install it, but, honestly, I 
> would rather not...
> 
> -Rich
> 
> 
> Sheeri Kritzer wrote:
> 
> >On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:
> >
> >>houston we've got a problem...
> >>my RT doesn't want to send mail...
> >>RT receives mail correctly, creates the ticket but sends no mail.
> >>relay is configured correctlyand i can write mail from this server.
> >>i have the following scrips on this queue:
> >>OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
> >>OnCreate NotifyRequestors with template Autoreply
> >>
> >>any ideas?
> >>
> >
> >Did you set up the gateways properly?  ie, in section 7.1 of the
> >installation and configuration manual, "Configuring the email gateway"
> >
> >7.1 Configuring the email gateway
> >An alias for the initial queue will need to be made in either your
> >global mail aliases file (if you are using NIS) or locally on your
> >machine.
> >
> >Add the following lines to /etc/aliases (or your local equivalent) :
> >
> >rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >comment"
> >rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >correspond"
> >
> -- 
> Richard West                   $14.95 Registrations      mailto:rwest at wesmo.com
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> 
> 
> 
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