[rt-users] Need to create new scrip

Jesse Vincent jesse at bestpractical.com
Fri Oct 12 02:09:52 EDT 2001


> On a semi-separate question, when mail comes in multi-part MIME, the
> transaction template ends up with blank content (the RT lines are still
> there, but the body of the request is blank).

the templates got updated with 2.0.7 or 2.0.8.  you might want to look
at the $Transaction->Content method.

	-j

> 
> Regards,
> Christian
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > Sent: Wednesday, October 03, 2001 4:34 PM
> > To: cag at us.ibm.com
> > Cc: RT Users Mailing List (E-mail)
> > Subject: Re: [rt-users] Need to create new scrip
> >
> >
> > have you taken a look at the perldoc for RT::Condition::Generic?
> >
> > What are you trying to do, specifically?
> >
> >
> > On Wed, Oct 03, 2001 at 03:59:56PM -0500, Christian Gilmore wrote:
> > > I need to create a new scrip to perform a non-standard action on a
> > > non-standard condition. How do I create these actions and
> > conditions?
> > > Unfortunately, the external doc is still blank on this topic.
> > >
> > > I took a peak at contrib and might have an idea with the QueueChange
> > > condition, but I've less of an idea with actions. Still,
> > there are keys to
> > > hashes referenced in QueueChange whose possible values I've no idea.
> > >
> > > Thanks,
> > > Christian
> > >
> > > -----------------
> > > Christian Gilmore
> > > Team Lead
> > > Web Infrastructure & Tools
> > > IBM Software Group
> > >
> > >
> > > _______________________________________________
> > > rt-users mailing list
> > > rt-users at lists.fsck.com
> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
> > --
> > http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> >
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> >
> 
> 
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