[rt-users] Can I do this?

[Richard Soderberg]

I'm looking at WebRT/html/Ticket/Update.html, which specifies

<FORM ACTION="Display.html" METHOD=POST  enctype="multipart/form-data">

for the form elements that provide the Comments functionality.  If you
added a new INPUT to Update.html, you could modify
WebRT/html/Ticket/Display.html to detect that new form element and send
the email to the user for only that comment.

(a tip: when modifying WebRT/html/Ticket/Update.html, save your
modifications to local/WebRT/html/Ticket/Update.html)

I don't believe that this would require modifying any of the lib/RT/*.pm
files, especially if there's an email function exposed somewhere that
you could harness to make it do this.

Jesse, would this be a feature that would be useful to RT in general?

R.

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Henning Wackernagel
> Sent: Monday, October 15, 2001 11:07 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Can I do this?
> 
> 
> If a comment is added to a ticked the writer wants to send 
> this comment
> to an other person (E-Mail). He want not to add this person to the
> watchers to this ticket, only for this comment. Is there a 
> Posibility to
> add the E-Mail address to a comment?
> 
> If someone opens a comment in a ticket he can change the watchers but
> only for the commplete ticket.
> 
> We use RT 2.0.8.
> 
> Tanks,
> -- 
> Henning Wackernagel
> Netzwerkadministration
> Schlund + Partner AG
> Erbprinzenstr. 4 - 12   Mail: wackernagel at schlund.de
> 76133 Karlsruhe         Tel:  0721 / 91374-0
> 
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