[rt-users] Blank bodies in some replies

[Phil Oester]

I've seen similar oddities with 2.0.8, like when resolving a ticket and
changing 'Update Type' to 'Response to requestors', the requestors never
see the comment I add.

-----Original Message-----
From: rt-users-admin at lists.fsck.com
[mailto:rt-users-admin at lists.fsck.com] On Behalf Of Jon Hittner
Sent: Friday, October 19, 2001 8:34 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Blank bodies in some replies


Hi,
   I have a setup of RT 2.0.8 (upgraded from 2.0.6).  About 1 in every
10 
replies sent to the requesters have an empty body.  The scrip looks
right:
 OnCorrespond NotifyRequestors with template Correspondence
and the template reads:

{$Transaction->Content()}

If I hit reply to a ticket, add some comments and hit submit, the user
10% of 
the time will get a blank email and 90% of the time it will work
perfect.  If 
I hit the back button, and submit again, it usually works.  I turned on
debug 
and the logs look the same for the good emails as they do for the bad
ones. 
Has anyone seen any problems like this? 

Thanks,
Jon

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