AW: [rt-users] Update 1.0.7 to 2.0.9

[Rich West]

Well, I can toss in my recent experiences since I finally got this 
particular client to upgrade.

Upgrading the DB was, more-or-less, a piece of cake.  The upgrade script 
worked like a charm, but, keep in mind, this is time consumuing.  I was 
dealing with a relatively small database (2000 tickets) and it took 
perhaps 15 minutes (sheer guess.. I don't honestly remember, but it 
wasn't instantaneously).

Configuring the web server was the real key.  The Solaris server here 
really objected to having mod_perl compiled in (I still have yet to 
figure out why).  I opt'ed to go with the FastCGI implementation for 
three reasons: (1) smaller apache binary, (2) easily compiled as a DSO, 
and (3) it worked. :)

Finally, you have to remember that RT has a new method of group and user 
permissions.  You _must_ go through the configuration pages (I still get 
lost in there) to confirm both the group permissions for each queue as 
well as the individual user permissions.  For some reason, with this 
client, all of the RT "users" got lumped into the "AdminCC" group, which 
seemed kind of silly.  *shrug*.

Oh, yes, and you have to remember to set up your "Scrips" on each of the 
queues.  If you want the requestor to get an autoreply upon creation of 
the ticket, then this step is a must.

All-in-all, the upgrade was smooth.  However, what I am trying to 
impress upon you is to appropriately schedule DOWNTIME in order to do 
this migration.  I personally went through the extra effort of figuring 
out just how to install and configure RT2 on the same machine that RT1 
was running on without killing the RT1 installation.  That way, I could 
easily upgrade the database, update the apache httpd.conf file, and 
restart the server and reduce the overall downtime..

-Rich


> Frank Wagner wrote:
>
>>  
>>
>>     -----Ursprüngliche Nachricht-----
>>     Von: rt-users-admin at lists.fsck.com
>>     <mailto:rt-users-admin at lists.fsck.com> [
>>     mailto:rt-users-admin at lists.fsck.com ] Im Auftrag von Alesh Mustar
>>     Gesendet: Dienstag, 30. Oktober 2001 13:17
>>     An: rt-users
>>     Betreff: Re: [rt-users] Update 1.0.7 to 2.0.9
>>
>>     Have you even read the README of 2.x?
>>     The FAQ?
>>      
>>
>>      
>>
>>     Yes i did. But i want t o hear some things about  upgrading.
>>
>>      
>>
>>     Frank
>>
>>      
>>
>>      
>>
>
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