[rt-users] a few issues

[Brandon S. Allbery KF8NH]

On Tuesday, September 04, 2001 10:44:05 +1000, Stuart Campbell 
<Stuart.Campbell at cwo.com.au> wrote:
+-----
| Can anyone explain to me please, the difference between the 'comment' link
| and the 'reply' link that both appear when displaying a ticket?
+-->8

"Reply" gets mailed to the requestor; "Comment" doesn't.

| Also, how does clicking the 'resolve' link differ from changing the status
| of the ticket to 'resolved', other than adding a comment?
+--->8

It doesn't; it's just a convenience.

| Futhermore, with srip conditions, what are the differences between
| 'OnTransaction', 'OnCorrespond' and 'OnStatus'?
+--->8

OnTransaction executes on *any* change to a ticket.
OnCorrespond executes on a "Reply" (internally called a "correspondence" as 
opposed to a "comment").
OnStatus executes when the ticket's status changes in any way (e.g. open to 
resolved).

-- 
brandon s. allbery  [os/2][linux][solaris][freebsd]   allbery at kf8nh.apk.net
system administrator   [JAPH][WAY too many hats]        allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     [linux: proof of the million monkeys theory]