[rt-users] changing ownership

Andreas Kruthoff andreas.kruthoff at softwired-inc.com
Thu Sep 6 10:21:57 EDT 2001


Hi

Is it possible to send a mail to the (new) owner of a ticket, i.e. send 
a mail to person "b", if somebody changes the ownership of a ticket from 
"nobody" to "b" or from "a" to "b"? How can this be configured with 
Scrips/Templates?

thx,

-andreas





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