[rt-users] Reopen on correspond

[Jesse Vincent]

Not likely within the 2.0.x series. It'll be a scrip in 2.2


On Thu, Sep 06, 2001 at 04:02:08PM -0400, Technical Support (Stephen Feather) wrote:
> 
> Is it possible to make this a switchable option?
> In one implementation here, we like to have tickets reopened.
> In another area, we would prefer to have this NOT be the case.
> 
> 
> 
> -----Original Message-----
> From: rt-users-admin at lists.fsck.com
> [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> Sent: Thursday, September 06, 2001 3:53 PM
> To: rt-users at fsck.com
> Subject: [rt-users] Reopen on correspond
> 
> 
> I've heard the arguments, I've pondered the implications. 
> 
> As of 2.0.7, RT will revert to the 1.0 behavior wrt ticket reopening.
> 
> ANY correspondence on a stalled or resolved ticket will reopen the ticket.
> 
> 
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