[rt-users] Reopen on correspond

[Vivek Khera]

>>>>> "JV" == Jesse Vincent <jesse at bestpractical.com> writes:

JV> I've heard the arguments, I've pondered the implications. 
JV> As of 2.0.7, RT will revert to the 1.0 behavior wrt ticket reopening.
JV> ANY correspondence on a stalled or resolved ticket will reopen the ticket.

Great!  We've had issues with people who submit the initial request
using their "official" address registered with us, then all the rest
from some random dialup account.  Makes for hard work when tickets
don't re-snap open in this case.