[rt-users] Feature request : "OnQueueChange" condition

[Jesse Vincent]

there _is_ an OnQueueChange ScripCondition in fsck.com/pub/rt/contrib/2.0




On Mon, Sep 10, 2001 at 01:38:53PM +0200, THAUVIN Blaise (Informatique) wrote:
> Hi all,
>  
> I have recently installed RT and I must say it is great :-) 
>  
> Only one feature is missing for me, but maybe it is jus because I d'ont know
> all the tricks and how to use the product. There is not a lot of
> documentation available when going into the details.
>  
> What I am trying to do :
> I've set up some queues for very rare problems, targeted to non hot line
> people. 
> The first level hot line people read all the mail and move tickets into the
> appropriate queue
> I can't ask people from the very low traffic queues to look every hour into
> their queue just to check wether a new ticket has arrived.
> So I need to warn them by mail.
>  
>  
> I've tried to do so with "On transaction" conditions, but it sends lots of
> useless mail, because they only need one mail, when the ticket is moved to
> their queue.
> I've tried "OnCreate", but moving a ticket to a queue is not a creation and
> sends no mail.
>  
> What I really need is a "on queue change" condition, wich woul send mail
> only when the queue is changed, this mail being sent to AdminCC of the new
> queue.
>  
> I'm sure it can be done in the code, but I don't know were (and I dont know
> Perl!)
>  
> Maybe it can be done with the existing product and it's just that I did not
> find out how? I lookd it the docs, faqs and archive of this list but did not
> find a solution.
>  
> Thanks in advance for your answer, even if its just "nice idea, cant be
> done", at least, I'll stop trying.
>  
> Yours,
>  
> Blaise
>  
>  
> 
> Blaise Thauvin
> Chargé de mission
> 01 40 82 82 25
> bthauvin at dauphin-affichage.com
> www.dauphin-affichage.com
>  
> 
>  



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