[rt-users] Email from Web interface?

[Phil Homewood]

Russ Johnson wrote:
> 1> Send a message to the queue.
> 2> The same person who requests, becomes the owner.
> 3> When this person puts a reply on the ticket, from within the web ui, 
> it's recorded on the ticket, but no email goes out to that person (the 
> requestor).
> 4> If another user puts a reply on the ticket, the requestor DOES get an email.

http://www.helgrim.com/rtdocs/faq.html#65

What you are seeing is correct behaviour.