[rt-users] RT and Mail Gateway

[Timothy G Wesemann]

Is your queue named support or Support? Also, is your $DatabaseHost,
$DatabaseUser and $DatabasePassword correct in config.pm? Does your
$DatabaseUser have the correct permissions (have you flushed your MySQL
cache`s lately???).

Try logging into your MySQL db form the command line (assuming it`s running
on localhost) to see that it is correct.

#mysql -u USER -pPASS

I`m a qmail user myself so this is really just a few quick thoughts... too
many bad memories of sendmail exploits from the past.....

--
timuel


----- Original Message -----
From: "Ole Schelde" <ole.schelde at a-aarhus.dk>
To: <rt-users at lists.fsck.com>
Sent: Sunday, April 07, 2002 9:02 AM
Subject: [rt-users] RT and Mail Gateway


Dear all,
I have installed and configured RT in my system on RH 7.2. It is working
fine.
But for Mail Gateway Configuration

When I try to send a e-mail til support at helpdesk.a-aarhus.dk I get a
reply that delivery is refused.

The maillog on the RT-server gives the following lines:

Apr  7 11:29:50 triton sendmail[20915]: g379Toj20915:
from=<ole.schelde at a-aarhus.dk>, size=3892, class=0, nrcpts=1,
msgid=<266067B5D256C8418E9ECBC14B1D5DF53E901B at uranus.arkitektskolen.aaa>
, proto=ESMTP, daemon=MTA, relay=uranus.arkitektskolen.aaa [172.16.1.40]
Apr  7 11:29:50 triton sendmail[20916]: g379Toj20915:
to="/opt/rt2/bin/rt-mailgate --queue support --action correspond",
ctladdr=<support at helpdesk.a-aarhus.dk> (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=*file*, pri=33371, dsn=5.0.0, stat=Can't create
output
Apr  7 11:29:50 triton sendmail[20916]: g379Toj20915: g379Toj20916: DSN:
Can't create output
Apr  7 11:29:50 triton sendmail[20916]: g379Toj20916:
to=<ole.schelde at a-aarhus.dk>, delay=00:00:00, xdelay=00:00:00,
mailer=esmtp, pri=33471, relay=mail.a-aarhus.dk. [172.16.1.40],
dsn=2.0.0, stat=Sent ( <200204070929.g379Toj20916 at triton.a-aarhus.dk>
Queued mail for delivery)

Thanks in advance...
Ole

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