[rt-users] Inbound email permissions problem

Gary Stainburn gary.stainburn at ringways.co.uk
Tue Apr 9 05:18:42 EDT 2002


On Thursday 04 April 2002 3:11 pm, Marc Beyer wrote:
> Hi,
>
> I have actually run into the exact same problem and discovered that it
> is a permission problem inside RT. When I set the "Reply to Ticket"
> permission for everyone, RT responds to the message as expected. The
> watcher can reply when permissions for him are set, but, unless ther
> reply permission is set for everyone, the requestor cannot. I get the
> "Permission Denied" error message back even though the requestor has
> "Reply to Ticket" set in his permissions.
>
> Does anyone know why the requestor cannot reply despite having been
> given the right to do so?

Has anyone found an answer to this question or mine yet?  As you can see from 
the debug listed below, I am allowed to run rt-mailgate so it's not a unix 
permission problem so it must be an RT permission problem.

I'm running RH7.2 with RT 2.0.12

Gary

[root at larry tmp]# cat rt.log.23944.8
Found a ticket ID. It's 1Use of uninitialized value in join at 
/opt/rt2/lib/RT/Ticket.pm line 1182, <STDIN> line 27.
Use of uninitialized value in pattern match (m//) at 
/opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
Use of uninitialized value in concatenation (.) at 
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
188, <STDIN> line 27.
Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
<STDIN> line 27.
Use of uninitialized value in pattern match (m//) at 
/opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
Use of uninitialized value in concatenation (.) at 
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
188, <STDIN> line 27.
Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
<STDIN> line 27.
Use of uninitialized value in pattern match (m//) at 
/opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
Use of uninitialized value in concatenation (.) at 
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line 
188, <STDIN> line 27.
Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
<STDIN> line 27.
Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
<STDIN> line 27.
Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line 1182, 
<STDIN> line 27.
Permission Denied[root at larry tmp]#

>
> Thanks,
>
> Marc
>
> On Wed, 2002-04-03 at 16:05, Gary Stainburn wrote:
> > On Wednesday 03 April 2002 3:27 pm, Smylers wrote:
> > > Gary Stainburn wrote:
> > > > Does anyone know how to turn on some debugging within Exim and
> > > > rt-mailgate to try to sort out the probem?
> > >
> > > I've no idea about in 'Exim', but in 'RT' check config.pm.  If you have
> > >
> > >   $LogToFile = 'debug';
> > >
> > > and make sure that $LogToFileNamed _doesn't_ contain $$ then 'RT' will
> > > spew much information, and all of rt-mailgate's output will go to a
> > > single file.  Then you just have to tail -f when sending some mail.
> > >
> > > Smylers
> >
> > Okay, now we're getting somewhere, although I don't know where.
> >
> > I made the changes you suggested, and got some output in
> > /tmp/rt.log.30511.8 (yes, I know the $$ and $< should not be there, I did
> > remove them from the config file).
> >
> > I'm still running 2.0.12 at the mo.
> >
> > here's what I got:
> >
> > [root at larry tmp]# ll rt.log.30511.8
> > -rw-r--r--    1 mail     rt           1353 Apr  3 16:04 rt.log.30511.8
> > [root at larry tmp]# cat rt.log.30511.8
> > Found a ticket ID. It's 1Use of uninitialized value in join at
> > /opt/rt2/lib/RT/Ticket.pm line 1182, <STDIN> line 27.
> > Use of uninitialized value in pattern match (m//) at
> > /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> > Use of uninitialized value in concatenation (.) at
> > /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line
> > 188, <STDIN> line 27.
> > Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line
> > 1182, <STDIN> line 27.
> > Use of uninitialized value in pattern match (m//) at
> > /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> > Use of uninitialized value in concatenation (.) at
> > /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line
> > 188, <STDIN> line 27.
> > Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line
> > 1182, <STDIN> line 27.
> > Use of uninitialized value in pattern match (m//) at
> > /opt/rt2/lib/RT/Record.pm line 133, <STDIN> line 27.
> > Use of uninitialized value in concatenation (.) at
> > /usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record/Cachable.pm line
> > 188, <STDIN> line 27.
> > Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line
> > 1182, <STDIN> line 27.
> > Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line
> > 1182, <STDIN> line 27.
> > Use of uninitialized value in join at /opt/rt2/lib/RT/Ticket.pm line
> > 1182, <STDIN> line 27.
> > [root at larry tmp]#
> > --
> > Gary Stainburn
> >
> > This email does not contain private or confidential material as it
> > may be snooped on by interested government parties for unknown
> > and undisclosed purposes - Regulation of Investigatory Powers Act, 2000
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
>
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-- 
Gary Stainburn
 
This email does not contain private or confidential material as it
may be snooped on by interested government parties for unknown
and undisclosed purposes - Regulation of Investigatory Powers Act, 2000     




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