[rt-users] open ticket on first reply

Rehan van der Merwe rehan at nha.co.za
Fri Apr 19 06:02:15 EDT 2002


How can I have RT change the status from new to open on the first reply to the ticket.  It should essentially as function like replying to resolved/stalled tickets.

Thanks,

Rehan van der Merwe
Neil Harvey & Associates (Pty) Ltd
http://www.nha.co.za
rehan at nha.co.za
Tel:  +27 21 6709237
Fax: +27 21 6709337





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