[rt-users] Newbie trouble: keywords don't work

[Joe Baldwin]

That was the problem -- it works perfectly now. It's amazing how 
difficult a problem can seem to be, then how obvious it becomes once you 
learn one simple detail.

Thanks a bunch!

Joe.


On Monday, April 29, 2002, at 03:04 PM, Marc Hedlund wrote:

>
> Are you typing in the '/' after 'OS' manually?  If so, instead you 
> should
> type "OS" as a keyword, hit the "Add" button, then click on the word
> "OS" (which is a link now), then add "Linux", etc.
>
>
> Marc Hedlund
> e: marc at precipice dot org
>
> On Mon, 29 Apr 2002, Joe Baldwin wrote:
>
>> Just tried setting levels deep to 0; no luck unfortunately.
>>
>> Any other suggestions would be welcome.

Joe.
>>
>>
>> On Monday, April 29, 2002, at 02:54 PM, Marc Hedlund wrote:
>>
>>>
>>> Try "up to 0 levels deep" (where 0 means "as many children as 
>>> possible).
>>>
>>> Marc Hedlund
>>> e: marc at precipice dot org
>>>
>>> On Mon, 29 Apr 2002, Joe Baldwin wrote:
>>>
>>>> I am trying to make a test rt install for my company's internal
>>>> helpdesk
>>>> usage and have one problem left of which I can find no other mention:
>>>> the keywords feature does not seem to work.
>>>>
>>>> I add keywords as I understand how to do them; for example:
>>>>
>>>> OS/
>>>> OS/Linux
>>>> OS/Windows
>>>> OS/Mac OS X
>>>>
>>>> Then I attach keyword selections to a queue or globally; for example:
>>>>
>>>> Platform - multiple - children of OS/ up to 1 levels deep
>>>>
>>>> The result? Empty select boxes on the keywords page. I can get the
>>>> select boxes to kind of work by changing the children of to "-" after
>>>> initial creation, but this obviously won't do the job and it breaks 
>>>> as
>>>> soon as I change it back to the correct parent.
>>>>
>>>> I am at a complete loss and any help would be greatly appreciated. 
>>>> The
>>>> [hopefully] relevant details for my install are:
>>>>
>>>> RedHat 7.2 server with 2.4.18 kernel
>>>> Request Tracker 2.0.13
>>>> Perl 5.6.1 built from source
>>>> PostgreSQL 7.2.1 database installed from official RPMs
>>
>> Joe.
>>>>
>>>>
>>>> _______________________________________________
>>>> rt-users mailing list
>>>> rt-users at lists.fsck.com
>>>> http://lists.fsck.com/mailman/listinfo/rt-users
>>>>
>>>> Have you read the FAQ? The RT FAQ Manager lives at 
>>>> http://fsck.com/rtfm
>>>>
>>>
>>>
>>
>
>