[rt-users] Change initial status to "Open"

[Phil Homewood]

shannon pedersen wrote:
> Is there a way within RT2 to change the default initial status from "New" to
> "Open"?  We only have a few users and it is one more step for us to have to
> change the ticket to "Open" that we'd rather not have to do.  I've looked
> through several modules but am not sure where I should be looking.
> Alternatively, if I create a default value in the database itself will this
> be reflected in RT?

I posted an "OpenTicket" ScripAction to rt-devel the other day. Search
the archives and grab it, or yell and I'll throw you a copy.

OnCreate OpenTicket with template Blank

has a pretty good chance of doing what you want. :-)