[rt-users] Change initial status to "Open"

[Michael Grubb]

On Tuesday 30 April 2002 04:41 am, Dane Rapaport wrote:
> Bah. All this ridiculous beating around the bush with scrips and
> actions. It's just so silly.

That works just fine if you want that behaviour for ALL queues, but 
ScripConditions and Actions are the preferred solution when a behaviour may 
not need to be site wide.  And as Mr. Flothow pointed out, your method won't 
stick around after an upgrade.  Besides what's wrong with Scrips ???
>
> Look in /path/to/rt2/WebRT/html/Ticket
> Theres a Create.html inside.
>
> Look for <TD>Status:
> Change the line underneath it to:
> <& /Elements/SelectStatus, Name => "Status", Default=> 'open' &>
>
> That should be all you need to do.
>
> If you only have a hammer, every problem looks like a nail.
>
> Dane