[rt-users] Message Attachments not being delivered

[Robert Spier]

Phil Dibowitz writes:
>When responding to a customer through RT, sometimes we need to attach
>things. But it seems that when we do, they don't get emailed. They DO
>show up in RT under the list of emails that have been sent back in
>forth - but when the email is delivered, it has no attachment.

RT does not pass attachments by default.

There is an Action in http://www.fsck.com/pub/rt/contrib/2.0/ called
NotifyWithAttachment that will let you pass them on.  It may need some
custom tweaking for your particular needs - I know I've modified it
substantially for my needs.

-R