[rt-users] Who is a requestor?

[Odhiambo Washington]

Hello rt-users,


At the risk of being called stupid, let me ask a question:

Why is someone who submits/creates a ticket via e-mail treated differently than
one who logs in via web UI in the context of a "requestor"?

The situation I am looking at is this scrip:

OnCreate AutoreplyToRequestors with template Autoreply


I am trying to look for a way in which when a user creates a ticket via the web UI,
s/he should either 

1. Be made to "Own" the ticket automatically, or

2. Be sent a Notify that s/he has a ticket (stupid, because they know it already)


Really stupid sounding but my web UI users seem to want this ;-)


        cheers
       - wash 
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