[rt-users] Features Question

[Derek J. Balling]

We'd like to have two different people "Assigned" to a ticket -- a 
business analyst and an "owner". (e.g., the business analyst would be 
following the progress of a ticket, throughout the ticket's life cycle 
of being owned by developers, bugtesters, etc.)

Anyone have any experience doing something like this? The B.A. would 
have tickets that they "own" just as much as the owner owns them.

Seems like this has to be something someone else has needed (or came up 
with a decent work-around for), but I don't really see any easy way of 
achieving it.

Cheers,
D