[rt-users] Features Question

[Phil Homewood]

Derek J. Balling wrote:
> We'd like to have two different people "Assigned" to a ticket -- a 
> business analyst and an "owner". (e.g., the business analyst would be 
> following the progress of a ticket, throughout the ticket's life cycle 
> of being owned by developers, bugtesters, etc.)
> 
> Anyone have any experience doing something like this? The B.A. would 
> have tickets that they "own" just as much as the owner owns them.
> 
> Seems like this has to be something someone else has needed (or came up 
> with a decent work-around for), but I don't really see any easy way of 
> achieving it.

AdminCC?
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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