[rt-users] Comment options - not working

[maniezhilan]

Dear all,

Iam using RT 2.0.12, I don't find the scrip NotifyAllWatcherswithAttach in
my scrip option.
Can any one help me out.

With Regards,
J.Mani Ezhilan.

Phil Homewood wrote:

> maniezhilan wrote:
> > 1. When I Update the ticket comment options using comments not send to
> > requestor, I noticed that the mail is send to the
> >      requestor.
>
> Sounds like a scrip configuration issue. Make sure your OnComment
> scrip doesn't NotifyAllWatchers.
>
> > 2. When I attach a file along with the comment option , I noticed that
> > the attachment is not send to the requestor or watchers,
> >      whereas, when a requestor sends a attachment, Iam able to get it
> > along with the ticket.
>
> Scrips again. This is the difference between NotifyAllWatchers
> and NotifyAllWatchersWithAttach.
>
> --
> Phil Homewood, Systems Janitor, www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
> SnapGear - Custom Embedded Solutions and Security Appliances
>
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