[rt-users] New rt2 install- customization questions

[billp]

> On Wednesday billp wrote:
> 
> > 3) I don't know mason.  Is there a way to execute a shell script
> > (basically outputs html of our "network status") around line 14 of the
> > main WebRT/html/index.html?
> 
> My Mason knowledge is limited to what I've guessed from reading 'RT'
> files, but I'd expect something like this to work:
> 
>   <% qx[/usr/local/bin/network-status-html] %>

That actually inserts only the first line of the output of my script,
with all the <'s and >'s escaped properly so they actually display.
I am going to keep trying to play with this, thanks for the pointer.

> > 5) Is there a scrip that can email all queue members (users
> >    with permission to the queue) upon a ticket created via email?
> >    (Similar to rt1 operation.)
> 
>   OnCreate NotifyAdminCcs with Template Creation
>   OnCreate Ccs with Template Creation

This only seems to work if I put specific Ccs or AdminCcs in the
ticket.  I want it to mail all queue members for that particular
queue, like rt1 does.

> > 2) Displaying children tickets directly under the parent ticket on the
> >    search and/or home screens (ticket summaries.)
> 
> This (or something similar to it) is near the top of our to-do list.
> I'll let you know how we get on.

great, thanks!

thanks for all the other info too.

bill